I'm Mercy Udo, a highly organized and resourceful Executive Virtual Assistant with over four years of experience providing high-level administrative support to CEOs, entrepreneurs, and professionals in remote settings. I thrive in fast-paced environments, manage complex calendars, coordinate meetings, and handle confidential correspondence with discretion. I excel at multitasking, problem-solving, and delivering exceptional service to clients. Proficient with Google Workspace, Microsoft Office, Zoom, Slack, Trello, and Asana, I regularly support clients with administrative tasks, social media management, content creation, and CRM coordination to boost productivity and efficiency.

Mercy Udo

I'm Mercy Udo, a highly organized and resourceful Executive Virtual Assistant with over four years of experience providing high-level administrative support to CEOs, entrepreneurs, and professionals in remote settings. I thrive in fast-paced environments, manage complex calendars, coordinate meetings, and handle confidential correspondence with discretion. I excel at multitasking, problem-solving, and delivering exceptional service to clients. Proficient with Google Workspace, Microsoft Office, Zoom, Slack, Trello, and Asana, I regularly support clients with administrative tasks, social media management, content creation, and CRM coordination to boost productivity and efficiency.

Available to hire

I’m Mercy Udo, a highly organized and resourceful Executive Virtual Assistant with over four years of experience providing high-level administrative support to CEOs, entrepreneurs, and professionals in remote settings. I thrive in fast-paced environments, manage complex calendars, coordinate meetings, and handle confidential correspondence with discretion.

I excel at multitasking, problem-solving, and delivering exceptional service to clients. Proficient with Google Workspace, Microsoft Office, Zoom, Slack, Trello, and Asana, I regularly support clients with administrative tasks, social media management, content creation, and CRM coordination to boost productivity and efficiency.

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Language

English
Fluent

Work Experience

Customer Service Support / Admin Support at Bunny Homes
May 1, 2019 - September 18, 2025
Managed client inquiries via calls, emails, and social media; handled bookkeeping and day-to-day paperwork; created and managed customer records and restocked new goods; prioritized customer relationships to increase visibility; contributed to a customer appreciation package for Major Integrated Services in Uyo, Akwa Ibom, Nigeria.
Administrative Assistant at Major Integrated Services
September 1, 2021 - September 18, 2025
Partnered with the Marketing Team to plan and execute large-scale sales initiatives; provided administrative support to scale productivity; managed welfare for 10 staff; handled confidential information and conflict resolution; maintained CRM systems and ensured productivity.
Administrative Support / Executive Virtual Assistant at Upwork (Freelance)
May 1, 2023 - September 18, 2025
Daily administrative duties for a busy CEO; tracked ongoing project progress; managed email inbox and calendar scheduling; updated documents and client communications; collaborated with the team to meet deadlines; IT/AI automation and research support; Canva and Mailchimp usage.
Social Media Manager / Community Manager at Freelance / Upwork
May 1, 2023 - September 18, 2025
Created compelling content and strategically scheduled posts; established engagement policies to improve interactions and community satisfaction; coordinated with the team to ensure timely posting; provided administrative support to clients.
Administrative Support / Executive Virtual Assistant at Freelance
May 1, 2024 - September 18, 2025
Daily administrative duties for a busy CEO; weekly progress tracking of ongoing projects; manage email and calendar; update client communications and documents; collaborated with the team to meet deadlines.
Administrative Support / Executive Virtual Assistant at Upwork Freelancing - Virtual Assistant (Freelance)
May 20, 2024 - September 18, 2025
Daily administrative duties for a busy CEO; weekly project progress updates; manage emails and calendars; update documents and client communications; collaborate with team to meet deadlines.
Administrative Assistant at Upwork Freelancing - Virtual Assistant (Freelance)
May 1, 2023 - September 18, 2025
Associated with the Marketing Team to plan and successfully carry out massive sales that improve the company's sales results; administrative support to upscale productivity; managed admin tasks for 10 staff; handled confidential information; CRM systems; received excellent feedback ratings.
Administrative Assistant at Major Integrated Services
September 1, 2021 - September 18, 2025
Associated with the Marketing Team to plan and successfully carry out massive sales that improved the company's sales; administrative support to upscale productivity; managed admin tasks for 10 staff; resolved issues and confidential information handling; CRM systems; positive feedback.
Customer Service Support / Admin Support at Bunny Homes
May 1, 2019 - September 18, 2025
Managed client inquiries (calls, emails, social media engagements), bookkeeping, and waybills; created and managed customer records and stock; prioritized building customer relationships for visibility and loyalty.

Education

B.Ed. Agricultural Education at University of Calabar
January 1, 2016 - January 1, 2016
LinkedIn Online Learning: Customer Service - Problem Solving at LinkedIn Online Learning
May 1, 2022 - May 1, 2022
Foundation of Project Management at Coursera
September 1, 2022 - September 1, 2022
Virtual Assistant Programme at Africa Leadership University
September 1, 2022 - September 1, 2022
B.Ed Agricultural Education at University Of Calabar, Cross River State, Nigeria
January 1, 2016 - September 18, 2025
Customer Service: Problem Solving and Troubleshooting at Online Learning, Sunnyvale, California
May 1, 2022 - September 18, 2025
Foundation of Project Management at Coursera, California, United States
September 1, 2022 - September 18, 2025

Qualifications

Google Certified Project Manager
January 11, 2030 - September 18, 2025
ALX Certified Virtual Assistant / Remote Freelancer
January 11, 2030 - September 18, 2025
B.Ed Agricultural Education
January 1, 2016 - September 18, 2025
Customer Service: Problem Solving and Troubleshooting
May 1, 2022 - September 18, 2025
Foundation of Project Management
September 1, 2022 - September 18, 2025

Industry Experience

Media & Entertainment, Professional Services, Education