I am a results-driven Software Engineering Lead with 5+ years of accelerating enterprise-wide digital transformation, focusing on designing, modernizing, and scaling Digital Contact Center solutions across global functions. I have a proven track record of driving CCaaS and Generative AI initiatives to deliver seamless, high-quality employee support experiences. I excel at defining strategic direction, managing cross-functional stakeholder relationships, and implementing new systems with KPI-driven governance to ensure operational rigor and service excellence at scale in matrixed, global organizations. I am passionate about leading diverse technical teams, shaping end-to-end employee support experiences, and delivering scalable, intelligent self-service pathways using GenAI and Vertex AI. My forte lies in turning digital needs into tangible, measurable outcomes by collaborating with product owners and cross-functional partners to make the virtual agent the digital front door for support.…I am a results-driven Software Engineering Lead with 5+ years of accelerating enterprise-wide digital transformation, focusing on designing, modernizing, and scaling Digital Contact Center solutions across global functions. I have a proven track record of driving CCaaS and Generative AI initiatives to deliver seamless, high-quality employee support experiences. I excel at defining strategic direction, managing cross-functional stakeholder relationships, and implementing new systems with KPI-driven governance to ensure operational rigor and service excellence at scale in matrixed, global organizations. I am passionate about leading diverse technical teams, shaping end-to-end employee support experiences, and delivering scalable, intelligent self-service pathways using GenAI and Vertex AI. My forte lies in turning digital needs into tangible, measurable outcomes by collaborating with product owners and cross-functional partners to make the virtual agent the digital front door for support.WWWW…