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I am an AI & IT professional with 8+ years of experience in IT administration, user support, and no-code/low-code AI-driven app development. I thrive in fast-paced, evolving environments and excel at collaboration, innovation, and delivering measurable results. I am a strong communicator who translates user needs into actionable AI-powered solutions while ensuring quality, security, and compliance.…I am an AI & IT professional with 8+ years of experience in IT administration, user support, and no-code/low-code AI-driven app development. I thrive in fast-paced, evolving environments and excel at collaboration, innovation, and delivering measurable results. I am a strong communicator who translates user needs into actionable AI-powered solutions while ensuring quality, security, and compliance.

Daniel Karu

Full Stack Developer, Back-End Developer, Front-End Developer, +2

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I am an AI & IT professional with 8+ years of experience in IT administration, user support, and no-code/low-code AI-driven app development. I thrive in fast-paced, evolving environments and excel at collaboration, innovation, and delivering measurable results. I am a strong communicator who translates user needs into actionable AI-powered solutions while ensuring quality, security, and compliance.…I am an AI & IT professional with 8+ years of experience in IT administration, user support, and no-code/low-code AI-driven app development. I thrive in fast-paced, evolving environments and excel at collaboration, innovation, and delivering measurable results. I am a strong communicator who translates user needs into actionable AI-powered solutions while ensuring quality, security, and compliance.

Available to hire

I am an AI & IT professional with 8+ years of experience in IT administration, user support, and no-code/low-code AI-driven app development. I thrive in fast-paced, evolving environments and excel at collaboration, innovation, and delivering measurable results. I am a strong communicator who translates user needs into actionable AI-powered solutions while ensuring quality, security, and compliance.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Technical Support Specialist at Samols Systems

December 31, 2011 - September 22, 2025

Delivered fast technical support to clients, reducing downtime and improving productivity. Achieved ~40% reduction in workflow disruptions by implementing remote-access and industry-standard troubleshooting processes. Trained end-users, maintained detailed issue logs, and managed hardware/software/network assets. Coordinated hardware repairs and replacements, and implemented preventive maintenance to minimize recurring incidents.

IT Team Lead at Digital Kingdom Enterprises

December 31, 2018 - September 22, 2025

Led the IT team for real estate & management operations, driving ticket resolution with a 2-minute average response time by implementing business systems and network solutions. Configured and maintained employee equipment, OS, and software; managed client requests using ticketing tools (Zoho Desk, Hiver) and ensured alignment with client needs. Executed on-site and remote troubleshooting, improving user proficiency and reducing recurring incidents by ~25%. Maintained PCs, printers, and networking gear, cutting hardware costs by ~30% and implementing preventive maintenance to boost uptime.

IT Support Manager at Skyflash Agency – Hospitality & Tourism Company

December 31, 2023 - September 22, 2025

Delivered high-quality technical support to 200+ end users, increasing overall client satisfaction by 15%. Supervised and mentored a 6-person IT support team, ensuring timely issue resolution and professional development. Provided on-site and remote hardware/software troubleshooting, improving user proficiency and reducing incidents by 25%. Maintained and repaired PCs, printers, and networking equipment, and implemented preventive maintenance to minimize downtime. Coordinated with vendors and service providers to sustain efficient IT operations.

AI Web App Developer at Leadership Institute – AI & IT Profile

August 31, 2025 - September 22, 2025

Completed an MVP for a social-community web app in record time using no-code/low-code tools. Implemented custom features, UI/UX improvements, and AI integrations to raise efficiency by 25% (verified via Google Analytics). Defined app framework, selected tools, and achieved leadership satisfaction with deliverables. Authored prompts, tested and automated AI agents to reduce manual administrative workload by 3 staff members. Finalized the app and conducted pre-deployment tests, enabling a smooth handover of the finished MVP.

AI Web App Developer at Leadership Institute

August 1, 2025 - September 22, 2025

Completed an MVP project – social‑community web app in record time. Used no-code solutions to develop a custom web app, map pinning and introducing features & improving UI, raising efficiency by 25%. Defined app framework & selected tools, boosting IC’s leadership satisfaction. Received multiple appreciation notes and used as an exemplary project for the entire organization. Prompt engineered, tested and automated AI agents that reduced manual administrative workload by 3×. Finalized app & ran pre-deployment tests. Documented work completed and facilitated the smooth handover of the finished MVP.

IT Support Manager at Skyflash Agency - Hospitality & Tourism Company

December 1, 2023 - September 22, 2025

Delivered high-quality technical support to 200+ end-users, increasing overall client satisfaction by 15%. Supervised and mentored a team of 6 IT support staff, ensuring timely issue resolution and professional development. Provided onsite and remote hardware/software troubleshooting, improving user proficiency and reducing recurring incidents by 25%. Maintained and repaired PCs, printers, and networking equipment, reducing malfunction and hardware replacement costs by 30%. Implemented preventive maintenance schedules, improving system uptime and minimizing support requests. Coordinated with vendors and service providers to resolve escalated technical issues and ensure efficient IT operations.

IT Team Lead at Digital Kingdom Enterprises - Real Estate & Management Company

December 1, 2018 - September 22, 2025

Led support team of 4 to 100% ticket resolution with 2-min average response time by implementing solutions for business systems/networks, minimizing downtime and actively maintaining client requirements. Configured and maintained employee equipment, ensuring correct cabling, OS and software through managing client requests using ticketing tools such as Zoho Desk and Jira.

Technical Support Specialist at Samols Systems - IT Solutions Company

December 1, 2011 - September 22, 2025

Delivered fast technical support, reducing workflow disruption by 40% (Company analytics) by implementing different industry-based solutions including remote-access and database scalability that improved response time and uptake of information to various clients' databases. Trained and equipped users with system-oriented knowledge to boost proficiency and satisfaction.