Available to hire
Hi, I’m Madani Shariff Mohamed Aasir, an IT professional with a focus on GPS and IoT solutions and over 12 years of experience across the UAE, Sri Lanka, and the United Kingdom. I’ve held leadership and hands-on roles—from Tech Lead and Head of Technical to Implementation and Software Consultancy—driving digital transformations, customer success, and complex tech deployments in global settings.
I thrive on solving real-world problems by turning client needs into practical, scalable technology. My background spans GPS telemetry, SaaS implementations, telematics, and cross-functional collaboration with development, sales, and support teams. I’m comfortable communicating complex concepts to technical and non-technical stakeholders and enjoy working in multicultural environments to deliver measurable business value.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Sinhala, Sinhalese
Fluent
Tamil
Fluent
Work Experience
Senior Software Consultant at OptimoGov (www.optimogov.com) / Programus Ltd
January 1, 2021 - PresentLead client consultations to align software solutions with government workflows and digital transformation goals; manage and mentor junior support consultants; collaborate with the development team to investigate complex issues, analyze system behavior, and provide structured feedback for resolution; drive implementation and configuration of SaaS products, facilitating user onboarding, training, and long-term adoption; act as the escalation point for critical customer issues, managing expectations and ensuring timely resolution through internal coordination; contribute to product improvement by documenting client feedback, identifying recurring themes, and participating in feature prioritization; prepare and deliver technical presentations and walkthroughs for both technical and non-technical stakeholders; maintain detailed CRM and ticketing documentation to support visibility and knowledge sharing across teams; coordinate and support user acceptance testing (UAT); serve as a subject m
Implementation Consultant at Gurtam DMCC (www.gurtam.com)
October 1, 2020 - September 24, 2025Created documents and presentations for potential clients, outlining implementation measures in clear language; coordinated internal resources with third-party entities to ensure timely project execution; assisted in the smooth transition of accounts into the post-sales process; developed and executed account strategy in conjunction with the sales team; worked with customers to maximize utilization of solutions while maintaining high satisfaction; defined directions and requirements to support timely implementation and quality of technical solutions; offered engineering services to drive technical requirements, documentation, contract obligations, and system presentation; prepared presentations and demonstrations for customers; diagnosed problems with installed equipment and coordinated demonstrations of equipment and trial installations at customer locations; collaborated with sales teams to understand customer requirements and offer technical support; regularly reviewed activities to
Head of Technical at Trakker Middle East (www.trakker.ae)
April 1, 2020 - September 24, 2025Directed staff in providing quality support to all system users; consulted with technicians, users, and management to assess needs and system requirements; managed technical team workflows and established priorities; handled team disciplinary actions and implemented motivational strategies; monitored and improved departmental process flows; directed installation and maintenance of GPS hardware and software; shared relevant technical information with stakeholders; researched new technologies for potential deployment; hired and trained tech-savvy staff; supervised technical support team assisting system users.
Head of Customer Service & Quality at SamTech Middle East (www.samtech-megroup.com)
July 1, 2019 - September 24, 2025Created and maintained wikis, user guides, policies, and procedures for customer support; educated customers on service obligations and consistently met service scope per contract; managed customer relationships by coordinating staff caseloads and handling escalations; trained sales personnel to develop strong selling skills; assisted support staff with routine maintenance and advanced issues; led technical teams to meet aggressive deadlines; directed GPS hardware, middleware, and software projects to define support processes; recommended development options and testing strategies to meet design objectives; reviewed and approved documentation with accurate specifications; conducted follow-up calls and provided ongoing technical support to customers.
Head of Technical at GCEC Trading LLC
September 1, 2018 - September 24, 2025Created and maintained wikis, user guides, policies, and procedures; educated customers on service obligations and met contract terms; managed customer relationships, coordinated staff caseloads, and handled escalations; trained sales personnel to develop strong selling skills; assisted support staff with routine maintenance and advanced issues; led technical teams to meet deadlines; directed GPS projects to define support processes; provided ongoing technical support and follow-up calls to customers.
Technical Lead at QAT GPS Trading LLC
December 1, 2016 - September 24, 2025Developed precise project documentation; maintained GPS hardware and software; assisted projects from debrief to completion with self-direction; provided GPS technical expertise across departments and industries; developed and administered GPS projects, setting priorities and managing schedules and budgets; recommended and implemented upgrades to improve data accessibility and usability; supported users by analyzing, configuring, and troubleshooting application issues; delivered customized solutions to resolve operational issues; verified data accuracy for database usefulness; collaborated with stakeholders on product design and deployment; partnered with technical teams to enhance product features and functionality.
IT Support Specialist at FreshWay Group
August 1, 2012 - September 24, 2025Guided users through hardware installations and technical fixes via phone and email; communicated clearly to provide targeted technical support; coordinated with users and management to establish system requirements; oriented staff to new equipment and systems through live demonstrations; documented support requests, escalations, and actions taken; diagnosed program malfunctions and implemented corrective solutions; conducted tests and inspections to evaluate quality and performance; gathered information to make technical decisions and suggestions; tracked IT issues to identify trends and plan remedial actions; set up equipment based on staff needs and IT capabilities.
Network Administrator at RMA Networks
July 1, 2011 - September 24, 2025Guided users through hardware installations and technical fixes via phone and email; communicated clearly to provide targeted technical support; coordinated with users and management to establish system requirements; oriented staff to new equipment and systems through live demonstrations; documented support requests, escalations, and actions taken; diagnosed program malfunctions and implemented corrective solutions; conducted tests and inspections to evaluate quality and performance; gathered information to make technical decisions and suggestions; tracked IT issues to identify trends and plan remedial actions; set up equipment based on staff needs and IT capabilities.
Senior Software Consultant at OptimoGov / Programus Ltd
January 1, 2021 - PresentLead client consultations to align software solutions with government workflows and digital transformation goals. Manage and mentor junior support consultants, delegating tasks and reviewing case resolutions to ensure quality and efficiency. Collaborate with development teams to investigate complex issues, analyze system behavior, and provide structured feedback. Drive SaaS implementation, onboarding, training, and long-term adoption. Serve as escalation point for critical customer issues, coordinating internal resources to ensure timely resolution. Contribute to product improvement by documenting feedback and prioritizing features. Prepare technical presentations for diverse stakeholders and maintain CRM/ticketing documentation. Support UAT and act as SME on solution capabilities and integration strategies.
Implementation Consultant at Gurtam DMCC
October 31, 2020 - September 24, 2025Created implementation documents and presentations; coordinated internal resources with third parties for timely project execution; supported post-sales transitions; developed account strategy with sales; defined directions and requirements for timely implementation; delivered engineering services to drive technical requirements and system presentations; conducted customer demonstrations and installations; collaborated with sales to meet customer requirements; identified opportunities for improvement.
Head of Technical at Trakker Middle East
April 30, 2020 - September 24, 2025Directed technical team to provide support for system users, managed workflows, and set priorities. Oversaw GPS hardware/software installation and maintenance, researched new technologies, and hired/trained technical staff. Led cross-functional collaboration to ensure successful project delivery and support.
Head of Customer Service & Quality at SamTech Middle East
July 31, 2019 - September 24, 2025Created and maintained knowledge resources; educated customers on service obligations; managed customer relationships and escalations; trained sales personnel; led technical teams to meet deadlines; directed GPS hardware, middleware, and software projects to define support processes; collected feedback and ensured contractual compliance; coordinated with diverse teams to solve problems.
Head of Technical at GCEC Trading LLC
September 30, 2018 - September 24, 2025Created and maintained wikis, user guides, policies, and procedures; educated customers on service obligations; managed customer relationships and escalations; trained sales personnel; led technical teams; directed GPS projects to define support processes; provided ongoing technical support and follow-up with customers.
Technical Lead at QAT GPS Trading LLC
December 31, 2016 - September 24, 2025Developed precise project documentation; maintained GPS hardware/software; supported projects from debrief to completion; provided GPS technical expertise; managed budgets and schedules; implemented upgrades to improve data accessibility; analyzed and troubleshooted application issues; delivered customized solutions; collaborated with stakeholders on product design and deployment.
IT Support Specialist at FreshWay Group
August 31, 2012 - September 24, 2025Guided users through hardware installations and fixes; delivered targeted technical support; documented support requests; conducted live demonstrations; diagnosed issues and implemented solutions; tracked IT issues to identify trends and plan remedial actions.
Network Administrator at RMA Networks
July 31, 2011 - September 24, 2025Guided users through hardware installations and fixes; provided targeted technical support; documented requests; performed system demonstrations; diagnosed malfunctions and implemented corrective solutions; maintained equipment and IT capabilities.
Senior Software Consultant at OptimoGov
January 1, 2021 - PresentLead client consultations to align software solutions with government workflows and digital transformation goals. Manage and mentor junior support consultants, delegate tasks, and review case resolutions to ensure quality and efficiency. Collaborate with development teams to investigate complex issues, analyze system behavior, and provide structured feedback. Drive implementation and configuration of SaaS products, facilitating user onboarding, training, and long-term adoption. Act as escalation point for critical customer issues and support UAT to ensure alignment with requirements. Document client feedback, participate in feature prioritization, and deliver technical presentations for varied audiences. Maintain CRM and ticketing documentation to support visibility and knowledge sharing.
Implementation Consultant at Gurtam DMCC
October 1, 2020 - September 24, 2025Created documentation and presentations for potential clients, coordinating internal resources with third-party entities to ensure timely project execution. Facilitated post-sales transitions, defined directions and requirements to support timely and high-quality technical implementations, and provided engineering services to drive contractual obligations and system demonstrations. Prepared customer-focused demonstrations and educated clients on technical products, diagnosing installed equipment issues and coordinating on-site trial installations.
Head of Technical at Trakker Middle East
April 1, 2020 - September 24, 2025Directed the technical team to provide quality support, assessed needs and system requirements with technicians, users, and management. Managed workflows, set priorities, and implemented motivational strategies. Directed GPS hardware and software installation and maintenance and researched new technologies for potential deployment. Recruited and trained technical staff and supervised the support team to meet deadlines.
Head of Customer Service & Quality at SamTech Middle East
July 1, 2019 - September 24, 2025Created and maintained knowledge resources (wikis, user guides, policies) for customer support. Managed customer relationships, coordinated staff caseloads, and handled escalations. Trained sales personnel, led technical teams to meet deadlines, and defined GPS hardware/software project support processes. Updated documentation and configurations based on customer feedback and collaborated with diverse teams to address challenges.
Head of Technical at GCEC Trading LLC
September 1, 2018 - September 24, 2025Created and maintained wikis, user guides, policies, and procedures. Managed customer relationships, coordinated staff caseloads, and handled escalations. Trained sales personnel, led technical teams to meet deadlines, and defined GPS project support processes. Provided ongoing technical support and follow-up to customers.
Technical Lead at QAT GPS Trading LLC
December 1, 2016 - September 24, 2025Developed precise project documentation, maintained GPS hardware and software, and supported projects from debrief to completion. Provided GPS expertise across departments, managed project schedules and budgets, and recommended upgrades to improve data accessibility and usability. Collaborated with stakeholders on product design and deployment and delivered customized solutions to resolve operational issues.
IT Support Specialist at FreshWay Group
August 1, 2012 - September 24, 2025Guided users through hardware installations, provided targeted technical support, and documented support requests and actions. Diagnosed program malfunctions, conducted tests, and tracked IT issues to identify trends. Set up equipment according to staff needs and IT capabilities.
Network Administrator at RMA Networks
July 1, 2011 - September 24, 2025Guided users through hardware installations, documented support requests, diagnosed issues, and conducted tests to evaluate quality and performance. Managed system requirements with staff and management, and maintained equipment setup and IT capabilities.
Senior Software Consultant at OptimoGov (www.optimogov.com) / Programus Ltd
January 1, 2021 - PresentLead client consultations to align software solutions with government workflows and digital transformation goals. Manage and mentor junior support consultants, delegate tasks, and review case resolutions to ensure quality. Collaborate with development to investigate complex issues, replicate bugs, analyze logs, and suggest improvements to enhance product stability. Drive SaaS implementations, onboarding, and long-term adoption. Act as escalation point for critical customer issues, coordinating with internal teams and managing expectations. Collect client feedback, identify recurring themes, and participate in feature prioritization. Prepare and deliver technical presentations for technical and non-technical stakeholders. Maintain CRM and ticketing documentation, coordinate UAT, and serve as a Solution SME.
Implementation Consultant at Gurtam DMCC (www.gurtam.com)
October 1, 2020 - September 24, 2025Created implementation documents and presentations for potential clients. Coordinated internal resources with third-party entities to ensure timely project execution. Assisted in the smooth transition of accounts into the post-sales process and defined directions/requirements to support timely implementation and quality of technical solutions. Offered engineering services to drive technical requirements, documentation, and system demonstrations. Prepared presentations and demonstrations for customers; diagnosed problems with installed equipment; coordinated demonstrations of equipment and trial installations at customer locations; collaborated with sales teams to understand requirements and provide technical support; reviewed activities for opportunities to improve.
Head of Technical at Trakker Middle East (www.trakker.ae)
April 1, 2020 - September 24, 2025Directed staff in providing quality technical support, managed workflows and priorities, and supervised GPS hardware/software installation and maintenance. Hired and trained technical staff, researched new technologies for potential deployment, and shared relevant information with stakeholders. Managed cross-functional collaboration to meet system requirements and deadlines.
Head of Customer Service & Quality at SamTech Middle East (www.samtech-megroup.com)
July 1, 2019 - September 24, 2025Created and maintained knowledge bases, user guides, policies, and procedures for customer support. Managed customer relationships, escalations, and staff workloads. Trained sales personnel, led technical teams to meet deadlines, and directed GPS hardware, middleware, and software projects to define support processes. Updated documentation and configurations based on customer feedback; collaborated with diverse teams to address challenges.
Head of Technical at GCEC Trading LLC
September 1, 2018 - September 24, 2025Created and maintained wikis, user guides, policies, and procedures. Educated customers on service obligations and contract terms. Managed customer relationships, coordinated staff workloads, and handled escalations. Trained sales personnel, led technical teams to meet deadlines, and directed GPS projects to define support processes. Provided ongoing technical support and follow-up with customers.
Technical Lead at QAT GPS Trading LLC
December 1, 2016 - September 24, 2025Developed precise project documentation and maintained GPS hardware and software. Led projects from debrief to completion, providing GPS technical expertise across departments. Managed project scope, priorities, schedules, and budgets; recommended upgrades to improve data accessibility and usability. Supported users by analyzing, configuring, and troubleshooting application issues; delivered customized solutions to resolve operational issues.
IT Support Specialist at FreshWay Group
August 1, 2012 - September 24, 2025Guided users through hardware installations and technical fixes via phone and email. Conducted live demonstrations, documented support requests, escalations, and actions. Diagnosed program malfunctions, performed tests, and tracked IT issues to identify trends and remedial actions. Set up equipment based on staff needs and IT capabilities.
Network Administrator at RMA Networks
July 1, 2011 - September 24, 2025Guided users through hardware installations and technical fixes. Documented support requests, escalations, and actions. Diagnosed program malfunctions, conducted tests, and set up equipment to meet staff needs and IT capabilities. Maintained network infrastructure and supported system requirements.
Education
BSc (Hons) in Software Engineering at Cardiff Met. University
January 11, 2030 - September 24, 2025BTec EDEXCEL HND in Computing (ICT) at BCAS Kandy Campus, Kandy, Sri Lanka
January 11, 2030 - September 24, 2025Microsoft Cert. Solution Associate at Turnkey IT Training Sri Lanka
January 11, 2030 - September 24, 2025Diploma in Information Technology at BCAS Kandy Campus, Kandy, Sri Lanka
January 11, 2030 - September 24, 2025Diploma in Web Development at BCAS Kandy Campus, Kandy, Sri Lanka
January 11, 2030 - September 24, 2025Diploma in Programming (Visual Basic) at BCAS Kandy Campus, Kandy, Sri Lanka
January 11, 2030 - September 24, 2025Diploma in Hardware Technology with Networking at BCAS Kandy Campus, Kandy, Sri Lanka
January 11, 2030 - September 24, 2025Diploma in English at BCAS Kandy Campus, Kandy, Sri Lanka
January 11, 2030 - September 24, 2025Certificate in English at BCAS Kandy Campus, Kandy, Sri Lanka
January 11, 2030 - September 24, 2025Diploma in Information Communication Technology at IDM Computer Studies (PVT) Ltd
January 11, 2030 - September 24, 2025BSc (Hons) in Software Engineering at Cardiff Met. University
January 11, 2030 - September 24, 2025BTec EDEXCEL HND in Computing (ICT) at BCAS Kandy Campus, Kandy, Sri Lanka
January 11, 2030 - September 24, 2025Microsoft Cert. Solution Associate at Turnkey IT Training Sri Lanka
January 11, 2030 - September 24, 2025Diploma in Information Technology at BCAS Kandy Campus, Kandy, Sri Lanka
January 11, 2030 - September 24, 2025Diploma in Web Development at BCAS Kandy Campus, Kandy, Sri Lanka
January 11, 2030 - September 24, 2025Diploma in Programming (Visual Basic) at BCAS Kandy Campus, Kandy, Sri Lanka
January 11, 2030 - September 24, 2025Diploma in Hardware Technology with Networking at BCAS Kandy Campus, Kandy, Sri Lanka
January 11, 2030 - September 24, 2025Diploma in English at BCAS Kandy Campus, Kandy, Sri Lanka
January 11, 2030 - September 24, 2025Certificate in English at BCAS Kandy Campus, Kandy, Sri Lanka
January 11, 2030 - September 24, 2025Diploma in Information Communication Technology at IDM Computer Studies (PVT) Ltd
January 11, 2030 - September 24, 2025BSc (Hons) in Software Engineering at Cardiff Met. University
January 11, 2030 - September 24, 2025BTec EDEXCEL HND in Computing (ICT) at BCAS Kandy Campus, Kandy, Sri Lanka
January 11, 2030 - September 24, 2025BSc (Hons) in Software Engineering at Cardiff Met. University
January 11, 2030 - September 24, 2025BTec EDEXCEL HND in Computing (ICT) at BCAS Kandy Campus, Kandy, Sri Lanka
January 11, 2030 - September 24, 2025Microsoft Cert. Solution Associate at Turnkey IT Training Sri Lanka
January 11, 2030 - September 24, 2025Diploma in Information Technology at BCAS Kandy Campus, Kandy, Sri Lanka
January 11, 2030 - September 24, 2025Diploma in Web Development at BCAS Kandy Campus, Kandy, Sri Lanka
January 11, 2030 - September 24, 2025Diploma in Programming (Visual Basic) at BCAS Kandy Campus, Kandy, Sri Lanka
January 11, 2030 - September 24, 2025Diploma in Hardware Technology with Networking at BCAS Kandy Campus, Kandy, Sri Lanka
January 11, 2030 - September 24, 2025Diploma in English at BCAS Kandy Campus, Kandy, Sri Lanka
January 11, 2030 - September 24, 2025Certificate in English at BCAS Kandy Campus, Kandy, Sri Lanka
January 11, 2030 - September 24, 2025Diploma in Information Communication Technology at IDM Computer Studies (PVT) Ltd
January 11, 2030 - September 24, 2025Qualifications
Microsoft Certified Solutions Associate
January 11, 2030 - September 24, 2025Diploma in Information Technology
January 11, 2030 - September 24, 2025Diploma in Web Development
January 11, 2030 - September 24, 2025Diploma in Programming (Visual Basic)
January 11, 2030 - September 24, 2025Diploma in Hardware Technology with Networking
January 11, 2030 - September 24, 2025Diploma in English
January 11, 2030 - September 24, 2025Certificate in English
January 11, 2030 - September 24, 2025Diploma in Information Communication Technology
January 11, 2030 - September 24, 2025Microsoft Cert. Solution Associate
January 11, 2030 - September 24, 2025Diploma in Information Technology
January 11, 2030 - September 24, 2025Diploma in Web Development
January 11, 2030 - September 24, 2025Diploma in Programming (Visual Basic)
January 11, 2030 - September 24, 2025Diploma in Hardware Technology with Networking
January 11, 2030 - September 24, 2025Diploma in English
January 11, 2030 - September 24, 2025Certificate in English
January 11, 2030 - September 24, 2025Diploma in Information Communication Technology
January 11, 2030 - September 24, 2025Microsoft Cert. Solution Associate
January 11, 2030 - September 24, 2025Certificate in English
January 11, 2030 - September 24, 2025Diploma in Information Technology
January 11, 2030 - September 24, 2025Diploma in Web Development
January 11, 2030 - September 24, 2025Industry Experience
Government, Telecommunications, Software & Internet, Transportation & Logistics, Professional Services, Media & Entertainment
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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