Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

Hello, I’m Umesh Kachariya, an IT professional with over two years of hands-on experience in IT support, technical troubleshooting, and on-call incident resolution. I specialize in end-user assistance, Active Directory and Microsoft 365 administration, and leveraging ticketing systems to resolve issues quickly while keeping operations running smoothly. I’m passionate about delivering reliable IT support to boost end-user productivity and enjoy collaborating with cross-functional teams. I enjoy learning new technologies, building practical solutions with ReactJS and JavaScript, and applying my diverse background in service desk roles, IT hardware/software support, and web development to contribute effectively in dynamic environments.…Hello, I’m Umesh Kachariya, an IT professional with over two years of hands-on experience in IT support, technical troubleshooting, and on-call incident resolution. I specialize in end-user assistance, Active Directory and Microsoft 365 administration, and leveraging ticketing systems to resolve issues quickly while keeping operations running smoothly. I’m passionate about delivering reliable IT support to boost end-user productivity and enjoy collaborating with cross-functional teams. I enjoy learning new technologies, building practical solutions with ReactJS and JavaScript, and applying my diverse background in service desk roles, IT hardware/software support, and web development to contribute effectively in dynamic environments.

Umesh Kachariya

Web Developer, Front-End Developer, Back-End Developer, +2





Hello, I’m Umesh Kachariya, an IT professional with over two years of hands-on experience in IT support, technical troubleshooting, and on-call incident resolution. I specialize in end-user assistance, Active Directory and Microsoft 365 administration, and leveraging ticketing systems to resolve issues quickly while keeping operations running smoothly. I’m passionate about delivering reliable IT support to boost end-user productivity and enjoy collaborating with cross-functional teams. I enjoy learning new technologies, building practical solutions with ReactJS and JavaScript, and applying my diverse background in service desk roles, IT hardware/software support, and web development to contribute effectively in dynamic environments.…Hello, I’m Umesh Kachariya, an IT professional with over two years of hands-on experience in IT support, technical troubleshooting, and on-call incident resolution. I specialize in end-user assistance, Active Directory and Microsoft 365 administration, and leveraging ticketing systems to resolve issues quickly while keeping operations running smoothly. I’m passionate about delivering reliable IT support to boost end-user productivity and enjoy collaborating with cross-functional teams. I enjoy learning new technologies, building practical solutions with ReactJS and JavaScript, and applying my diverse background in service desk roles, IT hardware/software support, and web development to contribute effectively in dynamic environments.

Available to hire

Hello, I’m Umesh Kachariya, an IT professional with over two years of hands-on experience in IT support, technical troubleshooting, and on-call incident resolution. I specialize in end-user assistance, Active Directory and Microsoft 365 administration, and leveraging ticketing systems to resolve issues quickly while keeping operations running smoothly. I’m passionate about delivering reliable IT support to boost end-user productivity and enjoy collaborating with cross-functional teams. I enjoy learning new technologies, building practical solutions with ReactJS and JavaScript, and applying my diverse background in service desk roles, IT hardware/software support, and web development to contribute effectively in dynamic environments.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

IT Technician at Inet Computer Store

December 1, 2022 - September 25, 2025

Provided desktop support for Windows and macOS, diagnosing and resolving hardware and software issues to ensure efficient system use. Managed user accounts in Active Directory (password resets, unlocks, access management) for secure operations. Assisted in maintaining SharePoint sites, including permissions and responding to user inquiries to support information sharing and collaboration. Configured and supported network printers, ensuring reliable printing services. Performed network troubleshooting to diagnose connectivity problems, contributing to a stable IT infrastructure. Used Jira Service Management to track and manage IT support requests, ensuring timely resolution.

Customer Service Representative at Home Depot

November 1, 2024 - September 25, 2025

Delivered high-quality customer service by addressing inquiries and resolving product and service-related issues. Supported customers through in-person, phone, and email channels to ensure a seamless shopping experience. Handled complaints and returns with accuracy. Documented detailed logs of customer interactions for compliance and traceability. Collaborated with teammates to streamline customer service operations and enhance overall satisfaction.

Web Developer at Zodiac Group

August 1, 2024 - September 25, 2025

Developed a web-based dashboard using ReactJS to provide real-time data visualization and insights. Collaborated with team to define project requirements, design UI components, and implement features. Ensured responsive design and seamless user experience across devices and browsers. Integrated APIs to fetch and display data dynamically. Delivered project on time, meeting client expectations.

Service Desk Analyst at Nova Networks Inc.

December 1, 2024 - Present

Act as the first point of contact for City of Ottawa staff, providing phone, remote session, and desk-side support for hardware, software, and network issues. Delivered on-call support to quickly resolve urgent incidents and maintain continuity of city operations. Logged, prioritized, and tracked incidents using the Marvel ticketing system to ensure timely resolution. Troubleshot and administered Active Directory accounts (creation, modification, unlocks, password resets). Supported and configured Microsoft 365 apps (Outlook, Teams, SharePoint, OneDrive), resolving login, configuration, and collaboration issues. Performed Windows OS support including installations, updates, patching, and general troubleshooting for desktops and laptops. Configured and maintained network printers and peripheral devices. Documented recurring issues and solutions to enhance the knowledge base.