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I’m Grace Mimshach, a tenacious, customer-oriented professional with over 5 years of experience delivering administrative, customer support, and content creation services in remote settings. I thrive on turning chaotic tasks into streamlined processes and building strong relationships with stakeholders to drive growth. I’m passionate about leveraging lead generation, content strategy, and efficient workflows to help teams reach their goals. I’m committed to lifelong learning and eager to take on roles that challenge me and support career development.…I’m Grace Mimshach, a tenacious, customer-oriented professional with over 5 years of experience delivering administrative, customer support, and content creation services in remote settings. I thrive on turning chaotic tasks into streamlined processes and building strong relationships with stakeholders to drive growth. I’m passionate about leveraging lead generation, content strategy, and efficient workflows to help teams reach their goals. I’m committed to lifelong learning and eager to take on roles that challenge me and support career development.

Grace Mimshach

Content Creator, Copywriter, Graphic Designer, +2

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I’m Grace Mimshach, a tenacious, customer-oriented professional with over 5 years of experience delivering administrative, customer support, and content creation services in remote settings. I thrive on turning chaotic tasks into streamlined processes and building strong relationships with stakeholders to drive growth. I’m passionate about leveraging lead generation, content strategy, and efficient workflows to help teams reach their goals. I’m committed to lifelong learning and eager to take on roles that challenge me and support career development.…I’m Grace Mimshach, a tenacious, customer-oriented professional with over 5 years of experience delivering administrative, customer support, and content creation services in remote settings. I thrive on turning chaotic tasks into streamlined processes and building strong relationships with stakeholders to drive growth. I’m passionate about leveraging lead generation, content strategy, and efficient workflows to help teams reach their goals. I’m committed to lifelong learning and eager to take on roles that challenge me and support career development.

Available to hire

I’m Grace Mimshach, a tenacious, customer-oriented professional with over 5 years of experience delivering administrative, customer support, and content creation services in remote settings. I thrive on turning chaotic tasks into streamlined processes and building strong relationships with stakeholders to drive growth.

I’m passionate about leveraging lead generation, content strategy, and efficient workflows to help teams reach their goals. I’m committed to lifelong learning and eager to take on roles that challenge me and support career development.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

DaVinci Resolve Studio

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Advanced

Work Experience

Virtual Assistant (Remote) at Earnremote Africa Ltd.

February 1, 2025 - October 2, 2025

Led CRM strategies, lead generation, and email marketing while coordinating project management with a 10+ virtual team. Streamlined executive workflows using ClickUp and Google Workspace, improving calendar management and task routing. Drove lead generation with Apollo and LinkedIn, yielding 50+ qualified prospects monthly. Designed email marketing campaigns via Mailchimp and HubSpot, boosting open rates by 25% and CTR by 15%. Coordinated project timelines with Trello and Slack to ensure 95% on-time delivery of client-facing tasks.

Virtual Assistant (Remote) at Earnremote Africa Ltd.

February 1, 2025 - October 2, 2025

Collaborated with a team of 10+ virtual assistants to implement CRM strategies, lead generation, email marketing, and project management initiatives, boosting client pipeline efficiency by 35%. Streamlined executive workflows with ClickUp and Google Workspace, managing calendars, scheduling, and task tracking to reduce bottlenecks by 30%. Led lead generation campaigns using Apollo and LinkedIn Sales Navigator to generate 50+ qualified prospects monthly and improved conversion rates by 20%. Designed and deployed email marketing campaigns via Mailchimp and HubSpot, achieving a 25% increase in open rates and 15% click-through rates. Coordinated project timelines and deliverables with Trello and Slack, maintaining 95% on-time completion of client-facing tasks.

Customer Service Officer (Remote) at Premiere Kinder College

January 31, 2025 - October 2, 2025

Maintained and resolved customer inquiries with strong interpersonal and negotiation skills, contributing to a 40% increase in customer satisfaction. Reduced average response time from 24 to 12 hours. Deescalated complaints with active listening, achieving improved retention metrics. Lowered call abandonment from 15% to 5% and strengthened brand loyalty through proactive customer care. Served as scheduling manager for the Director and coordinated travel logistics for domestic and international trips. Responded to inquiries via live chat and other platforms to ensure timely support.

Customer Service Officer (Remote) at Premiere Kinder College

January 1, 2025 - October 2, 2025

Maintained and resolved customer queries with strong interpersonal and negotiation skills, resulting in a 40% increase in customer satisfaction. Reduced average response time from 24 to 12 hours by delivering quick, consistent support. Deescalated complaints through active listening and compassionate engagement, contributing to higher client retention scores. Served as scheduling manager for the Director, organizing meetings and travel logistics for domestic and international travel, and responded to inquiries via live chat.

Content Manager and Customer Service Representative (Remote) at Kathiizo Global

April 1, 2020 - Present

Developed and executed content strategies across Facebook, Instagram, TikTok, and YouTube; increased engagement by 50% within 90 days through targeted campaigns and SEO optimization. Authored 300+ pieces of content (blogs, white papers, eBooks) driving a 40% rise in organic traffic and 25% more social shares. Managed content calendars with Hootsuite and Trello; improved delivery efficiency by 20% and audience engagement by 15%. Re-purposed legacy content to align with SEO best practices, improving Google rankings by 3–5 positions. Co-authored 36 published books and handled customer inquiries via live chat on social platforms.

Content Manager and Customer Service Representative (Remote) at Kathiizo Global

April 1, 2020 - Present

Developed and executed content strategies across social media platforms (Facebook, Instagram, TikTok, YouTube), increasing engagement by 50% within 90 days; authored 300+ pieces including blog posts, white papers, and eBooks, driving a 40% surge in organic traffic and a 25% increase in social shares. Designed content calendars using Hootsuite and Trello, improving content delivery efficiency by 20% and audience engagement by 15%. Repurposed legacy content to align with SEO best practices, elevating client website rankings on Google by 3–5 positions. Co-authored 36 published books and provided customer inquiries and live chat support on social media.

Secretary to Director of Quality Assurance at FCE, Gusau, Zamfara State, Nigeria

March 31, 2019 - October 2, 2025

Provided high-level administrative support, managing complex calendars and travel for the Director with 100% scheduling accuracy. Prepared reports and presentations, reducing turnaround time by 25%. Coordinated workshops and minutes, improving action item follow-through by 15%. Maintained compliant records aiding quality assurance audits.

Secretary to Director of Quality Assurance (Hybrid) at FCE, Gusau, Zamfara State, Nigeria

March 1, 2019 - October 2, 2025

Provided high-level administrative support, managed complex calendars and travel logistics for the Director with 100% scheduling accuracy. Prepared and organized reports and presentations, reducing document turnaround time by 25%. Coordinated workshops and meetings with drafted agendas and minutes, improving action item follow-through by 15%. Maintained compliant records and databases to support quality assurance standards and audit readiness.