I am a creative and data-driven Brand & Marketing Consultant with over 9 years of experience across brand strategy, digital marketing, web & graphic design, and customer support. I excel at building compelling brand identities, designing high-converting websites, and executing social media strategies that drive measurable growth. I work with startups, solo entrepreneurs, and small businesses across Europe, the US, and India, delivering clear communication, cross-functional collaboration, and a calm, user-centered approach to solving problems. Trusted for my ability to align branding, marketing, and product goals, I focus on practical outcomes and sustainable growth. I enjoy crafting effective brand narratives, coordinating multi-channel campaigns, and continuously improving UX/UI to boost adoption and satisfaction in fast-paced environments.

Thello Snehapaul

I am a creative and data-driven Brand & Marketing Consultant with over 9 years of experience across brand strategy, digital marketing, web & graphic design, and customer support. I excel at building compelling brand identities, designing high-converting websites, and executing social media strategies that drive measurable growth. I work with startups, solo entrepreneurs, and small businesses across Europe, the US, and India, delivering clear communication, cross-functional collaboration, and a calm, user-centered approach to solving problems. Trusted for my ability to align branding, marketing, and product goals, I focus on practical outcomes and sustainable growth. I enjoy crafting effective brand narratives, coordinating multi-channel campaigns, and continuously improving UX/UI to boost adoption and satisfaction in fast-paced environments.

Available to hire

I am a creative and data-driven Brand & Marketing Consultant with over 9 years of experience across brand strategy, digital marketing, web & graphic design, and customer support. I excel at building compelling brand identities, designing high-converting websites, and executing social media strategies that drive measurable growth. I work with startups, solo entrepreneurs, and small businesses across Europe, the US, and India, delivering clear communication, cross-functional collaboration, and a calm, user-centered approach to solving problems.

Trusted for my ability to align branding, marketing, and product goals, I focus on practical outcomes and sustainable growth. I enjoy crafting effective brand narratives, coordinating multi-channel campaigns, and continuously improving UX/UI to boost adoption and satisfaction in fast-paced environments.

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Language

English
Fluent
French
Intermediate
Hindi
Advanced
Assamese
Advanced
Bengali
Fluent

Work Experience

Freelance Brand & Marketing Consultant at Independent / Freelance
January 1, 2018 - Present
Creative and data-driven consultant across brand strategy, digital marketing, web & graphic design, and customer support; building compelling brand identities, designing high-converting websites, and executing social media strategies driving measurable growth for startups and small businesses across Europe, the US, and India.
Process Advisor – Digital Banking at My Green Soap
December 1, 2021 - October 7, 2025
Resolved 30–40 daily UK-based customer queries related to online and mobile banking, ensuring compliance with data protection and banking regulations. Provided technical support, product guidance, and education to improve digital banking adoption and satisfaction. Collaborated with teams to analyze customer feedback and recommend UX/UI improvements, contributing to iterative product enhancements. Achieved promoter-level NPS for 4 consecutive months, reflecting exceptional service quality and professionalism.

Education

Bachelor of Design (B.Des) at National Institute of Fashion Technology
August 1, 2009 - July 1, 2014
Master of Science in Social Media Management at Grenoble Ecole de Management
September 1, 2018 - June 1, 2020

Qualifications

Google Analytics Certification
January 11, 2030 - October 7, 2025
LinkedIn Strategy Certification
January 11, 2030 - October 7, 2025

Industry Experience

Media & Entertainment, Professional Services, Software & Internet