Available to hire
I am an IT professional with over 10 years of experience in IT support and Azure Cloud engineering with DevOps. I design, implement, and optimize cloud-based, multi-platform infrastructures while keeping customer goals and industry standards in focus. I enjoy solving complex problems, driving efficient operations, and collaborating with stakeholders to deliver robust IT solutions.
My strength lies in bridging hands-on technical work with organizational and project management, ensuring smooth migrations, deployments, and ongoing maintenance across cloud and on-premises environments.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
Tamil
Fluent
English
Advanced
German
Intermediate
Work Experience
IT Support Engineer - Cloud & Datacenter at Beyond gravity AG
May 31, 2025 - October 10, 20251st/2nd Level Support für Windows-Anwendungen; Bearbeitung eingehender Tickets; Laptop/Desktop-Unterstützung; Benutzer- und Asset-Management; CMDB-Pflege; Netzwerk-/Telekommunikations-Infrastruktur; Büroumzüge; Unterstützung bei Azure IAAS- und Microsoft 365-Problemen; Zusammenarbeit mit Entwicklungsteams und Stakeholdern; Mitarbeit an Cloud-/Infrastruktur-Projekten.
Entwicklungsanfragen – IT Support Engineer at FAAC AG Zürich
April 30, 2024 - October 10, 2025Erstellung von Entwicklungsanträgen; technische Beratung und Kundensupport; Unterstützung bei Ausschreibungen; 3rd Level Support; Incident-Analyse via Jira; Neuinstallationen; Fernwartung/On-site-Support.
IT-Support und Außendiensttechniker at Beyond gravity AG / Ruag RC - Emmen
June 30, 2023 - October 10, 20251st/2nd Level Support für Windows-basierte Anwendungen; Asset Management; CMDB-Betreuung; Netzwerkinfrastruktur und Telekommunikation; Büroumzüge; Unterstützung bei Azure IAAS- und O365-Problemen; Außendiensteinsätze.
Unterstützung von Projekt-IKT-Systemen at GGZ Gemeinnütziger Verein -Zug
September 30, 2022 - October 10, 2025Vorfallberührung (Triage); IAM-Konfiguration für Azure-Ressourcen; Gerätebereitstellung; Vor-Ort-Support an GGZ-Standorten; ICT-Bestands- und Lagerverwaltung.
Projektmigration und Beratung – Partner RE (Reinsurance Europe) SE at Partner RE (Reinsurance Europe) SE
July 15, 2022 - October 10, 2025PC-Migration, MS 365, Datenbank, OneDrive, Cloud-Mapping; Staging, Migration und Validierung für über 150 Benutzer; technische Beratung; Fehlerbehebung.
IT-Kaufmann/ -frau in Teilzeit at Allveco AG
May 31, 2022 - October 10, 2025Desktop/Peripherie/Telefonie-Support; Second Level Support; Geräteverwaltung; VoIP; MS Office 365; Remote-Client-Support; SQL-Skripte; Servermigration zu Azure; Überwachung von Anwendungen/Cloud-Diensten.
IT Administrator & Webentwickler (Nebenberuflich) at MCL – Umzug Management GmbH
August 31, 2021 - October 10, 2025Webhosting/Serverwartung; Office-Lösungen; persönlicher Support (Windows/Mac); Digitalisierung von Marketing/SEO; Grafik; Druckerinstallation im Netz.
IT-Administrator & Webentwickler at Erni-Transport AG
August 1, 2019 - October 10, 2025Webentwicklung, Hosting/Server-Ersatz & -Wartung; MS Exchange; Grafikdesign; digitales Marketing; MS Office 365; Active Directory; VoIP-Installation/Unterhaltung.
IT-Administrator & Webentwickler at Difinas AG
January 1, 2019 - October 10, 2025Webentwicklung, Hosting/Server-Ersetzung & -Wartung; Grafikdesign; digitales Marketing; MS Office 365; MS Exchange; Active Directory; VoIP.
IT-Praktikant at Groupneed International GmbH
July 1, 2017 - October 10, 2025IT-Support/Administrator; Social Media; Website-Administration; Grafikarbeiten.
IT-Praktikant at Corex AG
March 31, 2017 - October 10, 2025Oracle-Datenbank; technischer Support; Release Management; SQL-Skript-Entwicklung.
Praktikantin im IT-Support at Pagevision IT AG
October 31, 2016 - October 10, 2025Fehleranalyse und Reparaturen von PC-Systemen/Notebooks/Handys; Server-Zusammenstellungen; Remote-Support; Kundendienst & Vertrieb.
Mitarbeiter Grafik/Layout at WTL Linth
May 31, 2015 - October 10, 2025Bildbearbeitung mit Photoshop; Adobe CC InDesign, Illustrator & Photoshop.
Net Café Operator at Net Café Sri Lanka
January 1, 2006 - October 10, 2025Wartung von Telekommunikationsanlagen und IT-Strukturen (PC/Server).
Selbstständigkeit – Holzskulpturen
January 1, 2005 - October 10, 2025Aus- und Weiterbildung in Holzskulpturen; eigenständige Produktentwicklung.
IT Support Engineer - Cloud & Datacenter at Beyond gravity AG
May 31, 2025 - October 10, 20251st and 2nd line support for Windows-based applications; laptop/desktop support; user and asset management; CMDB data upkeep; network, telecom, and office moves; collaboration with development teams to resolve infrastructure issues in code merges; hardware diagnostics and replacements; troubleshooting Azure IaaS and Microsoft 365-related incidents; coordination with stakeholders across multiple sites.
IT Support Engineer at FAAC AG Zürich
April 30, 2024 - October 10, 2025Developed development requests; provided technical consulting and customer support; supported bid/tender processes; 3rd level support (Jira) with remote/onsite incident handling; technical support for new installations; CMDB maintenance; Azure IaaS and O365 issue resolution; coordination with external service providers; tools: Service Now, CMDB, Jira, MS Teams, MS365, Intune, AD/Entra ID, SCCM, FTP.
IT Support & Field Technician at Allgeier Schweiz AG (on behalf of Beyond gravity AG)
June 1, 2023 - October 10, 20251st/2nd line support; on-site field service for Beyond gravity AG Emmen and Ruag RC Emmen; hardware diagnostics; asset management; network/telecom support; assist with IT projects and lifecycle management; CMDB updates.
IT Specialist – System & Project ICT Support at GGZ Gemeinnütziger Verein
September 30, 2022 - October 10, 2025Incident triage and resolution; IAM for Azure resources; device provisioning; on-site support at GGZ sites; ICT inventory and asset management; documentation and user support.
Project Migration and Advisory at Partner RE (Reinsurance Europe) SE
July 15, 2022 - October 10, 2025Migration planning and advisory services; staging, migration, and validation for 150+ users; new laptops configuration; technical guidance; problem solving, database restoration, cloud mapping; Citrix asset management.
IT Purchasing Clerk / IT Procurement at Allveco AG
May 31, 2022 - October 10, 2025Part-time IT procurement and support; hardware/software management; asset and device administration (IOS/Android); VoIP and network equipment maintenance; Office 365 and device provisioning; remote and on-site user assistance.
IT Administrator & Web Developer (Part-Time) at MCL – Umzug Management GmbH
August 31, 2021 - October 10, 2025Web hosting/server maintenance; Office solutions (Office 365/Microsoft 365); user support via phone/remote; digital marketing activities (SEO, Google Ads, SMM); IT equipment planning and marketing-related graphic tasks.
IT Administrator & Web Developer at Erni-Transport AG
August 1, 2019 - October 10, 2025Web development, hosting/server replacement & maintenance; MS Exchange server; graphics and digital marketing; Office 365; active directory management; VoIP maintenance.
IT Administrator & Web Developer at Difinas AG
January 1, 2019 - October 10, 2025Web development, hosting/server maintenance; graphics, digital marketing; Office 365; Active Directory; VoIP maintenance.
IT Praktikant at Groupneed International GmbH
July 1, 2017 - October 10, 2025IT support/Administration; social media and website administration; involvement in graphic tasks.
IT Praktikant – Technik/Support at Corex AG
March 1, 2017 - October 10, 2025Oracle database support; technical support; release management; software (Quintessenz); SQL scripting.
IT Support Praktikant at Pagevision IT AG
October 31, 2016 - October 10, 2025Troubleshooting and repair of PCs/Notebooks; server assembly; device repairs; customer service & sales; remote client support.
Net Café Operator at Net Café, Sri Lanka
December 31, 2006 - October 10, 2025Maintenance of telecoms and IT infrastructure; customer service and basic IT support.
Self-Employed – IT & Sculpture at Sri Lanka
January 1, 2005 - October 10, 2025Freelance IT work; sculpture work and crafts; small-scale business activities.
Education
at Vipulananda College
January 1, 1995 - January 1, 2002 at Urelu Ganesha College
January 1, 1987 - January 1, 1995German language course at Arbeits- und Technologiezentrum Region Linth/FAIP
January 1, 2015 - April 1, 2016Qualifications
Diplom in Computer Hardware Engineering mit Netzwerk
January 1, 1999 - January 1, 2004Professionelles Diplom in Grafikdesign
January 11, 2030 - October 10, 2025Microsoft Certified: Azure Cloud Administrator Associate
November 10, 2020 - October 10, 2025Google Online Marketing Certification
January 11, 2030 - October 10, 2025Microsoft Azure Cloud Administrator Associate
January 28, 2022 - October 10, 2025Google Online Marketing Certification
January 11, 2030 - October 10, 2025Diplom in Computer Hardware Engineering with Networking
January 1, 1999 - January 1, 2004Professional Diploma in Graphic Design
January 11, 2030 - October 10, 2025German Language Course
January 1, 2015 - April 1, 2016Industry Experience
Computers & Electronics, Software & Internet, Professional Services, Telecommunications, Media & Entertainment, Education
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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