Content Producer at frank green

• Develop, produce, and schedule daily content across social media platforms • Ideate and execute in-house content aligning with campaign briefs, ad-hoc requirements and business objectives, ensuring brand consistency. • Analyse industry trends and new content formats, conduct market research, and utilise performance-based reporting to guide content creation and growth strategies. • Community management, including timely responses to customer queries on social media. • Copywriting social captions • Assist the Social Media Manager with the coordination of monthly social content calendars (briefing, creating content, scheduling, and managing stakeholder approvals). • Assist the Marketing Team with the development of influencer briefs and managing the delivery of content. • Ongoing and monthly performance reporting, implementing learnings and recommendations for future content ideas.

Customer Experience Operations Agent at frank green

• Responding to all customer service queries across all channels (Social Media, Live Chat, Gorgias, Email) • Measure and assess the effectiveness of PR campaigns and strategies using metrics and data • Championing PR gifting campaigns, enhancing brand reputation and visibility • Assist in creating and appearing in engaging TikTok content • Technical proficiency with CRM, shipment and logistics systems • Submit project briefs to the Creative team • Conduct regular audits of digital assets to ensure relevance and accuracy • Coordinate and reconcile customer returns end to end and problem solve order issues with Operations team