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Hello, I’m Vijaya Lakshmi, a ServiceNow developer and ITSM specialist with 10+ years of experience delivering scalable, automated solutions in IT, Telecom, Banking, and Retail. I excel at turning business requirements into practical ServiceNow configurations, building robust workflows, and maintaining high platform health. I collaborate with process owners, developers, and support teams to implement ITIL processes, CMDB, HRSD, and Service Catalog, while keeping end users productive through intuitive forms and dashboards. I enjoy mentoring teammates and staying current with the latest ServiceNow capabilities to drive continuous improvement.…Hello, I’m Vijaya Lakshmi, a ServiceNow developer and ITSM specialist with 10+ years of experience delivering scalable, automated solutions in IT, Telecom, Banking, and Retail. I excel at turning business requirements into practical ServiceNow configurations, building robust workflows, and maintaining high platform health. I collaborate with process owners, developers, and support teams to implement ITIL processes, CMDB, HRSD, and Service Catalog, while keeping end users productive through intuitive forms and dashboards. I enjoy mentoring teammates and staying current with the latest ServiceNow capabilities to drive continuous improvement.

VIJAYA LAKSHMI

Web Developer, Full Stack Developer, Back-End Developer, +2

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Hello, I’m Vijaya Lakshmi, a ServiceNow developer and ITSM specialist with 10+ years of experience delivering scalable, automated solutions in IT, Telecom, Banking, and Retail. I excel at turning business requirements into practical ServiceNow configurations, building robust workflows, and maintaining high platform health. I collaborate with process owners, developers, and support teams to implement ITIL processes, CMDB, HRSD, and Service Catalog, while keeping end users productive through intuitive forms and dashboards. I enjoy mentoring teammates and staying current with the latest ServiceNow capabilities to drive continuous improvement.…Hello, I’m Vijaya Lakshmi, a ServiceNow developer and ITSM specialist with 10+ years of experience delivering scalable, automated solutions in IT, Telecom, Banking, and Retail. I excel at turning business requirements into practical ServiceNow configurations, building robust workflows, and maintaining high platform health. I collaborate with process owners, developers, and support teams to implement ITIL processes, CMDB, HRSD, and Service Catalog, while keeping end users productive through intuitive forms and dashboards. I enjoy mentoring teammates and staying current with the latest ServiceNow capabilities to drive continuous improvement.

Available to hire

Hello, I’m Vijaya Lakshmi, a ServiceNow developer and ITSM specialist with 10+ years of experience delivering scalable, automated solutions in IT, Telecom, Banking, and Retail. I excel at turning business requirements into practical ServiceNow configurations, building robust workflows, and maintaining high platform health.

I collaborate with process owners, developers, and support teams to implement ITIL processes, CMDB, HRSD, and Service Catalog, while keeping end users productive through intuitive forms and dashboards. I enjoy mentoring teammates and staying current with the latest ServiceNow capabilities to drive continuous improvement.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Work Experience

Sr. ServiceNow Developer at United Airlines

September 1, 2024 - Present

Responsible for translating business requirements into ServiceNow solutions, designing and implementing ITIL modules (Incident, Change, CMDB, Knowledge, Service Catalog), HR workflows, dashboards, and platform upgrades; provided end-to-end production support and conducted root cause analysis.

Sr. ServiceNow Developer/Administrator at Radian

September 1, 2024 - October 15, 2025

Translating business requirements into ServiceNow configurations, building end-to-end Service Catalog, Incident, CMDB, Change, Release Management, and HRSD workflows. Developed automated flows with Flow Designer, integrated with external systems via REST/SOAP, configured LDAP, serviced portals, and asset management.

Senior ServiceNow Developer at Dun & Bradstreet

January 1, 2022 - October 15, 2025

Designed and delivered ServiceNow methodologies, implemented ITIL processes (Incident, Problem, Change, Knowledge) and Service Catalog; implemented CMDB/Asset management, ITAM, custom forms and workflows, data loads, ITPM dashboards, and LDAP integration; supported deployment and UAT.

ServiceNow Developer at Mauser Packaging Solutions

January 1, 2020 - October 15, 2025

Implemented CMDB administration, ITAM lifecycle (hardware, software, assets), Service Catalog, Service Portal, mid server, and ITIL process monitoring; built integrations and dashboards; led data migrations and governance.

Software Engineer at Scan Health Plan

July 1, 2018 - October 15, 2025

Developed web pages using ColdFusion, HTML/CSS/JavaScript; integrated apps with SQL Server, managed data objects, and contributed to Agile development; mentored junior developers and coordinated with UX for responsive design.

Software Engineer at Tata ITC InfoTech Ltd

February 1, 2016 - October 15, 2025

Managed ColdFusion applications, configured app servers, led SDLC activities, integrated third-party services, and implemented web applications using ColdFusion and related frameworks; created reusable templates and collaborated with UX.