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I'm an IT Project Manager for multi-team SaaS, AI automation, and large-scale integrations. I build high-trust, metric-driven teams and run Theory of Constraints operating loops to make delivery faster and safer with every cycle. With direct customer experience and enterprise-scale operations background, I translate across layers, turning strategy into developer-ready scope and product choices customers adopt. I instrument improvements with DORA making speed, cadence, quality, and predictability visible. I'm a Certified ScrumMaster and Theory of Constraints practitioner. Eligible to work in the UK, EU, and Australia.…I'm an IT Project Manager for multi-team SaaS, AI automation, and large-scale integrations. I build high-trust, metric-driven teams and run Theory of Constraints operating loops to make delivery faster and safer with every cycle. With direct customer experience and enterprise-scale operations background, I translate across layers, turning strategy into developer-ready scope and product choices customers adopt. I instrument improvements with DORA making speed, cadence, quality, and predictability visible. I'm a Certified ScrumMaster and Theory of Constraints practitioner. Eligible to work in the UK, EU, and Australia.

Phillip Cocks

Project Manager, Full Stack Developer, Front-End Developer, +2

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I'm an IT Project Manager for multi-team SaaS, AI automation, and large-scale integrations. I build high-trust, metric-driven teams and run Theory of Constraints operating loops to make delivery faster and safer with every cycle. With direct customer experience and enterprise-scale operations background, I translate across layers, turning strategy into developer-ready scope and product choices customers adopt. I instrument improvements with DORA making speed, cadence, quality, and predictability visible. I'm a Certified ScrumMaster and Theory of Constraints practitioner. Eligible to work in the UK, EU, and Australia.…I'm an IT Project Manager for multi-team SaaS, AI automation, and large-scale integrations. I build high-trust, metric-driven teams and run Theory of Constraints operating loops to make delivery faster and safer with every cycle. With direct customer experience and enterprise-scale operations background, I translate across layers, turning strategy into developer-ready scope and product choices customers adopt. I instrument improvements with DORA making speed, cadence, quality, and predictability visible. I'm a Certified ScrumMaster and Theory of Constraints practitioner. Eligible to work in the UK, EU, and Australia.

Available to hire

I’m an IT Project Manager for multi-team SaaS, AI automation, and large-scale integrations. I build high-trust, metric-driven teams and run Theory of Constraints operating loops to make delivery faster and safer with every cycle.

With direct customer experience and enterprise-scale operations background, I translate across layers, turning strategy into developer-ready scope and product choices customers adopt. I instrument improvements with DORA making speed, cadence, quality, and predictability visible. I’m a Certified ScrumMaster and Theory of Constraints practitioner. Eligible to work in the UK, EU, and Australia.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Work Experience

Project Delivery & User Experience Lead at Intellectible

January 1, 2025 - Present

AI-powered customer workflows (n8n-style orchestration): Automated customer SOPs, added digital-twin/agent review steps, and pre-submission QA checks for grant proposals. Self-serve onboarding (Four Pillars): Templates & Snippets (prebuilt blocks), Tutorials & Documentation (step-by-step builds), Implementation & Publishing (forms & flows into branded tools), and In-Product UX (tooltips, defaults, contextual prompts & progressive checklists). Instrumented funnels and improved slowest steps in a ToC sprint loop to compound improvements; onboarding and activation metrics improved and turnaround time reduced.

Founder / Technical Delivery Lead at Scoot Bansko

January 1, 2024 - Present

Built and launched a self-serve booking platform (Next.js/TypeScript, Supabase) with real-time availability, conflict resolution, and add-ons; shipped guides and in-app UX for minutes-to-book. Used modern no/low-code techniques with AI-assisted development; frontend built with Next.js/TypeScript, Tailwind CSS, PostgreSQL (Supabase). Payments via Stripe with multi-currency and automated balance charging; reduced manual handling to near-zero. Managed deployment pipelines (Vercel CI/CD), environment configuration, and performance monitoring for zero-downtime releases.

Software Project Manager – Product & Integrations at Wisetech Global

January 1, 2024 - October 16, 2025

Led multi-country customs integrations across IE, BE, NL, SE, CH, NO into a unified SaaS customs solution. Flagship DHL €1.5m project coordinating 45 developers and 4 PMs; introduced Kanban-style buffer management and DORA/SAFe Flow dashboards to visualize queues and bottlenecks. External dependency wait time reduced by 35%. Flow improvements included shift-left development, dev-owned testing, smaller PRs, review SLAs, and WIP caps; lead time −31%, cycle/flow time −41%, WIP 30→13; PI predictability 72%→87%. Defect & incident management with defect-first SLAs; reopen rate −43%, MTTR −4h, fewer early-life tickets.