Software Developer at Crum & Forster

Architected and implemented an Action Item Dashboard visualizing underwriting referrals, escalations, clearance failures, and submission failures to improve insight into operational bottlenecks. Designed and deployed a notification and task automation system using PostgreSQL triggers and Power Automate to handle missing documentation, risk assessments, and endorsements. Built a fault-tolerant submission queue in Nest.js with Bull Queue and health-check logic to ensure continuous job processing during external outages. Created a queue-management UI with admin-level controls and automated email alerts for failed or stalled jobs. Engineered a React/Next.js map visualization of national policy distribution with dynamic risk filters and geospatial data from PostgreSQL. Led production monitoring through Datadog and AWS CloudWatch, reducing MTTR by 25%.

Software Engineer Tools at Poloniex

Refactored and modularized an internal CRM serving 500k+ active users, transitioning legacy code to a scalable TypeScript and Nest.js architecture. Delivered responsive Material UI interfaces integrated with backend services for customer profiles, task tracking, and reporting. Implemented real-time alerting via webhooks, Slack API, SMTP, and SMS integration to enable proactive support workflows. Established CI/CD and monitoring pipelines leveraging AWS CloudWatch and Splunk for performance and error tracking.