Jocelin Darma

Full Stack Developer at Nawatech Tangarang, Indonesia

Developed and deployed GPT-powered domain chatbot using Azure Bot Framework; built a virtual assistant to streamline palm oil harvest reporting, boosting reporting efficiency by 95%; created CMS dashboards with React/Next.js, TypeScript, and Python enabling AI-driven chatbot configurations; prototyped AI-driven NPC assistants in Unity and Unreal Engine for use cases like immigration ticking and customer interaction simulation.

Software Developer II — Content Marketing Platform at Traveloka

Contributed to the content marketing platform, implementing features and collaborating with cross-functional teams to improve reliability and delivery of marketing content.

Software Engineer II – Content Marketing Platform at Traveloka

Built and launched an internal Digital Asset Management (DAM) system in Java/Spring Boot, centralizing digital assets from diverse teams and significantly improving searchability and operational efficiency. Experimented with Google Vertex AI to introduce automated keyword tagging during asset uploads, improving metadata generation and discoverability. Implemented unit testing with TestNG and Mockito, achieving 80%+ test coverage to ensure reliability and reduce bugs.

Full Stack Developer at Nawatech Tangarang, Indonesia

Developed and deployed GPT-powered domain chatbots using Azure Bot Framework; built a virtual assistant to streamline palm oil harvest reporting, boosting reporting efficiency by 95%; created CMS dashboards with React/Next.js, TypeScript, and Python enabling AI-driven chatbot configurations; prototyped AI-driven NPC assistants in Unity and Unreal Engine for use cases like immigration ticking and customer interaction simulation.

Full Stack Developer at Nawatech

Developed GPT-powered omnichannel chatbots using Azure Bot Framework, Qiscus, or custom-built solutions. Created a virtual assistant to report palm oil harvesting activities, increasing reporting efficiency by up to 95%, and integrated with UIPath for natural language-based navigation within Power BI dashboards. Collaborated with diverse clients to understand project requirements and deliver customized solutions.

Application Developer I – Service Observability Engineering at Starbucks Corporation

Designed and developed software solutions in a microservice architecture using React, Flask, MongoDB, and Docker. Automated escalation processes with a Slack bot (Slack Bolt SDK) to improve visibility and incident response between Tier 1 and Tier 2 support. Built dashboards to track health signals, reducing incident response times and improving MTTR.

Software Data Operations Engineer — Microsoft Power BI at Microsoft

Contract position delivering new features and Custom Visuals for Power BI Desktop. Wrote unit tests ensuring high coverage (Karma/Jasmine). Leveraged Power BI to pull data from diverse databases and created interactive dashboards and reports to support business decision making.

Application Developer I Intern – Operations Command Center at Starbucks Corporation

Expanded capabilities for an internal site that monitors the health of Starbucks Technology products and services, contributing to improved MTTR for outages. Gathered requirements, designed UI and data integration enhancements, and contributed to CI/CD improvements to boost overall system efficiency.