Available to hire
I am a writer, editor, instructor, and project manager with a proven track record of delivering high-quality documentation and curricula for the computer industry. I excel at audience analysis, problem-solving, and applying an instructional process approach to create clear, actionable content and training materials, while providing decisive leadership to meet objectives and deliver results.
My experience spans technical writing, content development, change management, and program management across corporate, government, and education sectors. I thrive in collaborative environments, conducting interviews, coordinating with SMEs and IT teams, and translating complex systems into accessible documentation and training that improve usability and onboarding.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Language
English
Fluent
Work Experience
Contract Technical Writer (AbleForce) at NATIONAL POWERSPORT AUCTIONS (NPA)
May 1, 2025 - October 24, 2025Provided documentation for the Vehicle Lifecycle essential to live auctions; collaborated with SMEs and management to develop and edit procedures supporting developer onboarding and workflow; coordinated meetings with SMEs; participated in SCRUM; applied SDLC concepts; documented AI agent interactions for AMS and AutoIMS; assessed existing documentation and developed new procedures to support the Vehicle Lifecycle.
Technical Writer Associate at GREENTREE GROUP (GTG)
November 1, 2024 - October 24, 2025Supported documentation for a cloud-based change management project; edited development and copy-edited documents; prepared RACI; reviewed project history; studied Microsoft Azure for certification prep; employed SDLC practices; improved content assessment approaches and templates; fostered intragroup collaboration.
Contract Technical Writer at Liberty Mutual (Global Network Communications Group) – Intelliswift
December 1, 2023 - October 24, 2025Created partner/vendor strategy documents and templates; produced guidelines and playbooks; collaborated with management and engineers; researched ONOS for open-source networking; developed business case content; supported partner strategy documentation.
Contract Technical Writer at Microsoft Corporation (Azure Stack HCI Content Group) – K-Force
March 1, 2023 - October 24, 2025Supported Azure Stack HCI and Windows Server documentation; authored new articles; edited existing content; managed content updates from PMs and developers; performed SEO assessments; used Power BI for content engagement metrics; participated in weekly scrums; explored IaC and UI content development.
Contract Technical Writer at VMware (Tanzu Application Platform Group) – netPolarity
January 1, 2022 - October 24, 2025Contributed to TAP documentation; edited developer-focused content; processed PRs and stories via GitHub; published changes using GitHub Desktop; adhered to editorial standards; collaborated with program teams and managers.
Contract Technical Writer at GOOGLE (NEST SERVICES GROUP)
July 1, 2021 - October 24, 2025Developed Nest Services Platform documentation; wrote initiative overview and needs assessment; created service overview templates; translated content to Markdown; managed documentation generation; collaborated with multiple platform service managers; adopted test-driven documentation approaches.
Senior Associate at SLALOM CONSULTING
April 1, 2020 - October 24, 2025Provided Web API repository procedure documentation for a Platform-as-a-Service project; drafted Kubernetes procedures; integrated Azure DevOps, Terraform, YAML, Docker; documented containerization tasks across cloud environments; collaborated with PMs and solution architects; created engagement models for SME consultations.
Contract Technical Editor/Document Analyst at AWS ELEMENTAL
December 1, 2019 - October 24, 2025Edited and migrated AWS On Premises Elemental user documents; ensured style/terminology conformance; reviewed ~1500 pages; validated XML tags; tested links; collaborated with mentors; used Git, Zonbook, and XML tooling; published documents.
Contract Technical Writer/Editor/Document Analyst at CITY OF PORTLAND BUREAU OF TRANSPORTATION (PBOT)
July 1, 2019 - October 24, 2025Developed warehouse procedures for Materials Distribution Center; authored purchasing, delivery, distribution, and inventory control procedures; used ISO templates; collaborated with SMEs to refine drafts; edited procedures for clarity and accuracy.
Contract Technical Writer/Editor/Document Analyst at INTEL CORPORATION
March 1, 2018 - October 24, 2025Provided technical editing/writing services for server product documentation; coordinated with TMEs and management; aligned content with brand guidelines; contributed to document sets; advised on content structure; support in data center contexts.
Contract Technical Writer/Editor/Document Analyst at THE STANDARD INSURANCE COMPANY
April 1, 2017 - October 24, 2025Wrote and edited documents to support rollout of Platinum Advantage IDI products; engaged managers/SMEs; managed draft cycles; contributed to GSI product content; supported change management initiatives.
Contract Technical Writer and Document Analyst at STATE OF OREGON DEPARTMENT OF EDUCATION
June 1, 2015 - October 24, 2025Developed and administered content for final federal reports for Project ALDER; produced IT project management guidelines; collaborated with IT managers and developers; participated in federal presentations.
Technical Writer and Document Analyst at MARVELL SEMICONDUCTOR
May 1, 2013 - October 24, 2025Wrote and edited hardware engineering documents; administered bug reports and SharePoint; coordinated with managers/engineers on high-priority microchip projects; created content and flowcharts; trained on Android tech.
Contract Technical Copywriter and Research Analyst at AMAZON.com, Inc.
July 1, 2011 - October 24, 2025Copywriter/editor of product descriptions for BISS sites; refined Mitutoyo caliper descriptions; produced foundational materials for standard product content; conducted market research and collaborated with product/content teams.
Contract Technical Writer and Editor at HEWLETT-PACKARD
July 1, 2010 - October 24, 2025Wrote and edited new hardware product documentation; compiled Quick Start Guides; collaborated with IT; improved content organization for HP BladeSystem and related products.
Contract Technical Writer and Editor at WELLPOINT (ANTHEM BLUE SHIELD)
August 1, 2010 - October 24, 2025Wrote and edited the Provider Operations Manual; interpreted content updates for regulatory changes; produced new content while maintaining continuity and integrity.
Contract Technical Writer and Editor at TYCO ELECTRONICS MEDICAL
February 1, 2009 - October 24, 2025Wrote and edited manufacturing procedures for Agile-to-QP3 system conversion; supported Quality/Documentation Control; drafted procedures with Visio diagrams; collaborated with engineers to revise documentation.
Enterprise Owner, Researcher/Web Content Developer at POETIC MEMORIES
June 1, 2002 - October 24, 2025Developed brick-and-mortar and online antiques business; created and marketed inventory; designed website content; managed procurement and international shipping; built customer relationships.
Enterprise Owner, Researcher/Web Content Developer at POETIC MEMORIES
November 1, 2007 - October 24, 2025Reinitiated and managed online antiques business; produced web content and product descriptions; oversaw marketing and logistics.
Education
Master of Arts, English and Nonfiction Writing with Technical Writing at University of Minnesota – Minneapolis, Minnesota
January 11, 2030 - October 24, 2025Bachelor of Arts, English at Miami University – Oxford, Ohio
January 11, 2030 - October 24, 2025Qualifications
Industry Experience
Computers & Electronics, Education, Government, Professional Services, Software & Internet, Media & Entertainment
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
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