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Hi, I'm Marc Jolas J. Aquino—a confident and highly organized Virtual Assistant with over 8 years of experience supporting executives, managing remote teams, and resolving customer and technical issues in fast-paced environments. I excel in end-to-end administrative tasks, CRM management, and cross-time-zone communication. I'm known for proactive problem-solving, strong attention to detail, and the ability to work independently with minimal supervision, delivering high-impact results for global clients while safeguarding confidential information.…Hi, I'm Marc Jolas J. Aquino—a confident and highly organized Virtual Assistant with over 8 years of experience supporting executives, managing remote teams, and resolving customer and technical issues in fast-paced environments. I excel in end-to-end administrative tasks, CRM management, and cross-time-zone communication. I'm known for proactive problem-solving, strong attention to detail, and the ability to work independently with minimal supervision, delivering high-impact results for global clients while safeguarding confidential information.

Marc Jolas J. Aquino

Content Creator, Copywriter, Project Manager, +2

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Hi, I'm Marc Jolas J. Aquino—a confident and highly organized Virtual Assistant with over 8 years of experience supporting executives, managing remote teams, and resolving customer and technical issues in fast-paced environments. I excel in end-to-end administrative tasks, CRM management, and cross-time-zone communication. I'm known for proactive problem-solving, strong attention to detail, and the ability to work independently with minimal supervision, delivering high-impact results for global clients while safeguarding confidential information.…Hi, I'm Marc Jolas J. Aquino—a confident and highly organized Virtual Assistant with over 8 years of experience supporting executives, managing remote teams, and resolving customer and technical issues in fast-paced environments. I excel in end-to-end administrative tasks, CRM management, and cross-time-zone communication. I'm known for proactive problem-solving, strong attention to detail, and the ability to work independently with minimal supervision, delivering high-impact results for global clients while safeguarding confidential information.

Available to hire

Hi, I’m Marc Jolas J. Aquino—a confident and highly organized Virtual Assistant with over 8 years of experience supporting executives, managing remote teams, and resolving customer and technical issues in fast-paced environments.

I excel in end-to-end administrative tasks, CRM management, and cross-time-zone communication. I’m known for proactive problem-solving, strong attention to detail, and the ability to work independently with minimal supervision, delivering high-impact results for global clients while safeguarding confidential information.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Escalation Loyalty Supervisor at Bell / Virgin Plus (Quantrics)

July 1, 2024 - July 1, 2024

Resolved an average of 50+ high-level customer escalations weekly, reducing issue resolution time by 25%. Coached and upskilled 15+ front-line agents on loyalty and retention tactics, improving customer satisfaction scores by 18%. Ensured 100% compliance in documentation for all cases audited, maintaining top-tier QA scores across the team.

Customer Advisor Specialist (Tier 1 & 2) at Concentrix | T-Mobile Account

May 1, 2023 - May 1, 2023

Delivered technical and billing support to 60–80 customers per shift via chat and phone, maintaining a CSAT rating of 90%+. Identified and escalated system-wide issues to engineering, reducing customer impact and downtime. Designed and implemented a ticketing system enhancement, which improved team response efficiency by 30%.

Liaison Officer / Records & Admin Support at Our Lady of Fatima University

November 1, 2020 - November 1, 2020

Coordinated with 4+ government agencies (CHED, Bureau of Immigration, etc.) to process institutional documents with zero delays or rejections. Managed and maintained over 5,000 student records and administrative files, ensuring accuracy and confidentiality. Promoted within 2 years from Registrar Assistant to Liaison Officer based on consistent performance and trustworthiness.