I am a results-driven tech professional with extensive experience in technical solutions, pre-sales, and customer support for data-driven platforms. I excel at translating complex data issues into actionable fixes, coordinating between clients, support teams, and developers to ensure timely resolutions and reliable dashboards. I thrive in fast-paced environments and enjoy helping teams improve processes, documentation, and product outcomes. My strengths include QA, knowledge sharing, mentoring new hires, and delivering white-glove service to strategic accounts. I am passionate about APIs, data solutions, and product improvements that enhance customer satisfaction and revenue. I continually seek opportunities to bridge the gap between business goals and technical implementations.

Syed Omer Zulfiqar

I am a results-driven tech professional with extensive experience in technical solutions, pre-sales, and customer support for data-driven platforms. I excel at translating complex data issues into actionable fixes, coordinating between clients, support teams, and developers to ensure timely resolutions and reliable dashboards. I thrive in fast-paced environments and enjoy helping teams improve processes, documentation, and product outcomes. My strengths include QA, knowledge sharing, mentoring new hires, and delivering white-glove service to strategic accounts. I am passionate about APIs, data solutions, and product improvements that enhance customer satisfaction and revenue. I continually seek opportunities to bridge the gap between business goals and technical implementations.

Available to hire

I am a results-driven tech professional with extensive experience in technical solutions, pre-sales, and customer support for data-driven platforms. I excel at translating complex data issues into actionable fixes, coordinating between clients, support teams, and developers to ensure timely resolutions and reliable dashboards. I thrive in fast-paced environments and enjoy helping teams improve processes, documentation, and product outcomes.

My strengths include QA, knowledge sharing, mentoring new hires, and delivering white-glove service to strategic accounts. I am passionate about APIs, data solutions, and product improvements that enhance customer satisfaction and revenue. I continually seek opportunities to bridge the gap between business goals and technical implementations.

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Experience Level

Expert
Expert
Expert
Expert

Language

English
Advanced

Work Experience

Customer Support Representative at Bayes Esports
September 1, 2023 - October 28, 2025
Provided Level-1 support via email and live chat, ensuring timely assistance and SLA compliance. Served as the POC for strategic accounts (Bet365, Google, DATA.BET), coordinating with L2/L3 and developers to resolve data or widget issues impacting payouts and bet settlements. Conducted QA for the LTD Dashboard and widgets, collaborated with the Shadow team on dashboard improvements, documented resolutions in Atlassian, mentored new hires, and escalated client-reported bugs with logs to relevant teams.
Technical Solutions Architect - Presales at S&P Global
September 30, 2023 - September 30, 2023
Crafted and submitted RFI/RFP responses with an 85% win rate. Helped the sales team book follow-up demos, contributing to over $1M in new sales in Q1'23. Partnered with PM and sales on API-enabled features (e.g., Screener, Research API), achieving 25% adoption and facilitating a $2M deal. Maintained 90% renewal rate, supported 100+ presentations, and ensured high customer satisfaction with API solutions.
Technical Support Specialist at KeepTruckin Inc (Motive)
December 31, 2018 - December 31, 2018
Handled email, chat, and voice support; analyzed customer requests and bugs and escalated to product/engineering teams. Created support content including articles and tutorial video scripts to improve self-service and knowledge sharing.
IT Sales Specialist at Ovex Technologies Pakistan (Pvt.) Ltd.
July 31, 2017 - July 31, 2017
Managed Enterprise, Corporate & SME client relationships; maintained pricing and activity records; identified vendors for end-to-end hardware solutions; oversaw quoting, configuration, delivery, and post-sales activities for key accounts.
Customer Service Specialist at Touchstone Communications
February 28, 2017 - February 28, 2017
Provided feedback and coaching to staff; delivered customer service support and assistance to clients.

Education

Master of Project Management at SZABIST
July 1, 2022 - October 28, 2025
Bachelor of Science in Computer Science at UOL (ISB Campus)
February 1, 2017 - October 28, 2025

Qualifications

Add your qualifications or awards here.

Industry Experience

Software & Internet, Professional Services, Gaming, Financial Services, Telecommunications