Hi, I’m Chanpreet Singh—an adaptable Client Success Specialist and Data Analyst who thrives at the intersection of data, technology, and user experience. I’ve helped government, telecom, IT, and e-commerce teams translate complex data into clear insights, optimize digital funnels, and boost engagement and customer satisfaction. My toolkit spans Teradata SQL, GA4, Salesforce, Power BI, Adobe Analytics, Tableau, and advanced Excel, with a track record of delivering actionable recommendations that drive real business impact. Beyond analytics, I’ve built responsive websites, managed CRM-driven sales initiatives, and supported remote government service delivery. I’m passionate about turning data into value while upholding privacy and governance standards, and I enjoy collaborating with cross-functional teams to solve problems and improve client outcomes.

Chanpreet Singh

Hi, I’m Chanpreet Singh—an adaptable Client Success Specialist and Data Analyst who thrives at the intersection of data, technology, and user experience. I’ve helped government, telecom, IT, and e-commerce teams translate complex data into clear insights, optimize digital funnels, and boost engagement and customer satisfaction. My toolkit spans Teradata SQL, GA4, Salesforce, Power BI, Adobe Analytics, Tableau, and advanced Excel, with a track record of delivering actionable recommendations that drive real business impact. Beyond analytics, I’ve built responsive websites, managed CRM-driven sales initiatives, and supported remote government service delivery. I’m passionate about turning data into value while upholding privacy and governance standards, and I enjoy collaborating with cross-functional teams to solve problems and improve client outcomes.

Available to hire

Hi, I’m Chanpreet Singh—an adaptable Client Success Specialist and Data Analyst who thrives at the intersection of data, technology, and user experience. I’ve helped government, telecom, IT, and e-commerce teams translate complex data into clear insights, optimize digital funnels, and boost engagement and customer satisfaction. My toolkit spans Teradata SQL, GA4, Salesforce, Power BI, Adobe Analytics, Tableau, and advanced Excel, with a track record of delivering actionable recommendations that drive real business impact.

Beyond analytics, I’ve built responsive websites, managed CRM-driven sales initiatives, and supported remote government service delivery. I’m passionate about turning data into value while upholding privacy and governance standards, and I enjoy collaborating with cross-functional teams to solve problems and improve client outcomes.

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Experience Level

Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
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Language

English
Fluent

Work Experience

Program Assistant at IRCC
March 1, 2025 - March 1, 2025
Managed and verified high-volume immigration and citizenship case data in GCMS and RMS while supporting accuracy and confidentiality; achieved accuracy >98% in data validation, case reconciliation, and document QA; developed Excel automation tools (VBA, Power Query, Pivot Tables); processed and archived client records in compliance with IM/IT, ATIP, and privacy policies; coordinated administrative functions including translation requests, correspondence tracking, and inter-branch data sharing via SharePoint and Outlook shared workspaces.
Client Success Specialist at Bell Canada
September 1, 2024 - September 1, 2024
Managed lead funnel and KPIs in Salesforce CRM; configured territory lead lists and optimized conversion dashboards; conducted A/B testing of product positioning; leveraged Axonify microlearning for customer acquisition and retention; CRM optimization.
Client Solutions & Quality Analyst at Natural Purity
February 1, 2024 - February 1, 2024
Deployed site inspection analytics, built customer relationship database to optimize scheduling and workflows, delivered technical solution demos incorporating sensor readings and filtration metrics.
Volunteer Data Science Lecturer at Government Senior Secondary School, Sidhwan Kalan, Ludhiana, India
March 1, 2023 - March 1, 2023
Delivered data science lectures and practical sessions.
Digital Analytics Associate Manager at Wurth Canada
November 1, 2022 - November 1, 2022
Led digital performance analytics using GA4, Adobe Analytics; built ETL pipelines; designed KPI frameworks and dashboards; performed customer segmentation to guide marketing.
Data Analyst at Bell Canada
September 1, 2022 - September 1, 2022
Developed production dashboards with Teradata SQL, Matomo, MicroStrategy, and GA4; configured event tagging; built funnels and heatmaps; refined data pipelines between self-serve center and Smart-Path QA.
Web Developer at Invest Ottawa
May 1, 2021 - May 1, 2021
Developed responsive websites using HTML5, CSS3, JS, Bootstrap, PHP, MySQL; integrated Google Business Suite tools; applied SEO best practices; trained and onboarded new developers on CMS, GitHub, and Agile tools.

Education

Master of Information Technology – Digital Media (Data Science) at Carleton University
September 1, 2018 - June 1, 2020
Bachelor of Technology – Information Technology at Guru Nanak Dev Engineering College, Punjab
May 1, 2013 - May 1, 2017

Qualifications

Google Data Analytics Certificate
January 1, 2024 - October 28, 2025
Google Digital Marketing & E-commerce Certificate
January 1, 2023 - October 28, 2025
Android Development – SPIC, Chandigarh
January 1, 2017 - October 28, 2025

Industry Experience

Government, Software & Internet, Telecommunications, Education, Professional Services, Media & Entertainment