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Hi there! I’m Adebusola Odunlami, a highly motivated and customer-focused professional with 3 years of experience delivering reliable customer service. I excel at listening to customers, solving problems, and turning challenges into practical, end-to-end solutions. My background spans pet-insurance support, broadband provisioning, and property leasing, all delivered with empathy, clarity, and a can-do attitude. I’m seeking a role where I can leverage my communication and process-improvement skills to provide exceptional service and contribute to the growth of the company. I’m excited to collaborate with teams and help customers feel valued and supported.…Hi there! I’m Adebusola Odunlami, a highly motivated and customer-focused professional with 3 years of experience delivering reliable customer service. I excel at listening to customers, solving problems, and turning challenges into practical, end-to-end solutions. My background spans pet-insurance support, broadband provisioning, and property leasing, all delivered with empathy, clarity, and a can-do attitude. I’m seeking a role where I can leverage my communication and process-improvement skills to provide exceptional service and contribute to the growth of the company. I’m excited to collaborate with teams and help customers feel valued and supported.

Adebusola Odunlami

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Hi there! I’m Adebusola Odunlami, a highly motivated and customer-focused professional with 3 years of experience delivering reliable customer service. I excel at listening to customers, solving problems, and turning challenges into practical, end-to-end solutions. My background spans pet-insurance support, broadband provisioning, and property leasing, all delivered with empathy, clarity, and a can-do attitude. I’m seeking a role where I can leverage my communication and process-improvement skills to provide exceptional service and contribute to the growth of the company. I’m excited to collaborate with teams and help customers feel valued and supported.…Hi there! I’m Adebusola Odunlami, a highly motivated and customer-focused professional with 3 years of experience delivering reliable customer service. I excel at listening to customers, solving problems, and turning challenges into practical, end-to-end solutions. My background spans pet-insurance support, broadband provisioning, and property leasing, all delivered with empathy, clarity, and a can-do attitude. I’m seeking a role where I can leverage my communication and process-improvement skills to provide exceptional service and contribute to the growth of the company. I’m excited to collaborate with teams and help customers feel valued and supported.

Available to hire

Hi there! I’m Adebusola Odunlami, a highly motivated and customer-focused professional with 3 years of experience delivering reliable customer service. I excel at listening to customers, solving problems, and turning challenges into practical, end-to-end solutions. My background spans pet-insurance support, broadband provisioning, and property leasing, all delivered with empathy, clarity, and a can-do attitude.

I’m seeking a role where I can leverage my communication and process-improvement skills to provide exceptional service and contribute to the growth of the company. I’m excited to collaborate with teams and help customers feel valued and supported.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Customer Service Associate at Many Pets

February 1, 2024 - October 28, 2025

Responded to customer inquiries via phone, email, and chat promptly and professionally; advised on claim processes and pre-existing conditions; provided information about pet insurance policies, coverage options, and claims processes; assisted customers with policy purchases, modifications, and renewals; resolved issues with empathy and strong problem-solving skills; supported purchases of pet care products (e.g., flea tick and worming boxes).

Customer Service Associate at Cuckoo Broadband

February 1, 2024 - February 1, 2024

Remote support assisting customers with placing orders, resolving technical problems, and handling complaints; maintained a strong focus on achieving high customer satisfaction; contributed to ongoing service delivery improvements.

Customer Service Associate at Dandara Living

December 31, 2022 - December 31, 2022

Advertised diverse properties to prospective clients, including pet-friendly locations and one-story configurations, consistently exceeding target closing rates with a monthly increase of approximately 10%; built long-term relationships with property owners and stakeholders to deliver best-in-class leasing consultations.

Customer Service Associate at TalkTalk

July 31, 2022 - July 31, 2022

Worked with Salesforce and City Fibre to resolve provisioning and full-fibre broadband issues. Answered a high volume of customer calls and reduced wait times by 50% through implementing an efficient queuing system. Recorded account information to open new customer accounts and processed customer adjustments to maintain financial accounts and daily targets. Followed through on all critical inter-department escalations and provided resolution feedback to improve retention.