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I'm James Barlow, a customer service advisor with four years of experience in a fast-paced call centre environment. I thrive on delivering excellent customer service with first-time resolution, handling multiple complex problems over the phone and through other media, and maintaining a professional, supportive tone under pressure. I also have a confident IT aptitude and a background in software development, plus team leadership experience. I adapt quickly to new environments and processes to achieve outstanding results, and I have extensive experience in Collections. During a career break, I’ve focused on continuing my professional development through Release Potential, completing a Civil Service Application Support program and a Level 3 Coaching and Mentoring qualification. I’m ready to re-enter the workforce with refreshed skills and a proactive mindset. My past work in utilities campaigns and payment negotiations demonstrates my ability to navigate regulated environments while delivering quality guidance and support to customers, including vulnerable customers when signposted to appropriate services.…I'm James Barlow, a customer service advisor with four years of experience in a fast-paced call centre environment. I thrive on delivering excellent customer service with first-time resolution, handling multiple complex problems over the phone and through other media, and maintaining a professional, supportive tone under pressure. I also have a confident IT aptitude and a background in software development, plus team leadership experience. I adapt quickly to new environments and processes to achieve outstanding results, and I have extensive experience in Collections. During a career break, I’ve focused on continuing my professional development through Release Potential, completing a Civil Service Application Support program and a Level 3 Coaching and Mentoring qualification. I’m ready to re-enter the workforce with refreshed skills and a proactive mindset. My past work in utilities campaigns and payment negotiations demonstrates my ability to navigate regulated environments while delivering quality guidance and support to customers, including vulnerable customers when signposted to appropriate services.

James Barlow

Full Stack Developer, Web Developer, App Developer, +2

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I'm James Barlow, a customer service advisor with four years of experience in a fast-paced call centre environment. I thrive on delivering excellent customer service with first-time resolution, handling multiple complex problems over the phone and through other media, and maintaining a professional, supportive tone under pressure. I also have a confident IT aptitude and a background in software development, plus team leadership experience. I adapt quickly to new environments and processes to achieve outstanding results, and I have extensive experience in Collections. During a career break, I’ve focused on continuing my professional development through Release Potential, completing a Civil Service Application Support program and a Level 3 Coaching and Mentoring qualification. I’m ready to re-enter the workforce with refreshed skills and a proactive mindset. My past work in utilities campaigns and payment negotiations demonstrates my ability to navigate regulated environments while delivering quality guidance and support to customers, including vulnerable customers when signposted to appropriate services.…I'm James Barlow, a customer service advisor with four years of experience in a fast-paced call centre environment. I thrive on delivering excellent customer service with first-time resolution, handling multiple complex problems over the phone and through other media, and maintaining a professional, supportive tone under pressure. I also have a confident IT aptitude and a background in software development, plus team leadership experience. I adapt quickly to new environments and processes to achieve outstanding results, and I have extensive experience in Collections. During a career break, I’ve focused on continuing my professional development through Release Potential, completing a Civil Service Application Support program and a Level 3 Coaching and Mentoring qualification. I’m ready to re-enter the workforce with refreshed skills and a proactive mindset. My past work in utilities campaigns and payment negotiations demonstrates my ability to navigate regulated environments while delivering quality guidance and support to customers, including vulnerable customers when signposted to appropriate services.

Available to hire

I’m James Barlow, a customer service advisor with four years of experience in a fast-paced call centre environment. I thrive on delivering excellent customer service with first-time resolution, handling multiple complex problems over the phone and through other media, and maintaining a professional, supportive tone under pressure. I also have a confident IT aptitude and a background in software development, plus team leadership experience. I adapt quickly to new environments and processes to achieve outstanding results, and I have extensive experience in Collections.

During a career break, I’ve focused on continuing my professional development through Release Potential, completing a Civil Service Application Support program and a Level 3 Coaching and Mentoring qualification. I’m ready to re-enter the workforce with refreshed skills and a proactive mindset. My past work in utilities campaigns and payment negotiations demonstrates my ability to navigate regulated environments while delivering quality guidance and support to customers, including vulnerable customers when signposted to appropriate services.

Skills

Experience Level

Expert

Intermediate

Intermediate

Intermediate

Work Experience

Career Break

June 1, 2022 - October 28, 2025

Took time off due to caring responsibilities; during this period completed professional development via Release Potential programs (Civil Service Application Support and Level 3 Coaching & Mentoring).

Customer Service Advisor at Sigma Connected Ltd

June 1, 2022 - June 1, 2022

Customer Service Advisor on multiple client campaigns in utilities. Eon Energy (14 months): Collections – taking payments and setting up payment arrangements (office-based; used ICE). Ecotricity (19 months): Collections – taking payments and setting up payment arrangements (office-based and remote; used SAP and Salesforce). Octopus (2 months): Administration – investigating and resolving customer queries via email (home-based; used Kraken). Scottish Power (15 months): Prepayment – inbound calls from customers with prepayment meters, taking payments and negotiating advances.