Henry James Estrada Cinco

Software Engineer at Rakuten Securities NexSeed Inc.

Implemented and enhanced services for www.rakuten-sec.co.jp, updated pages/features, and improved website security. Performed unit testing, assisted QA testing, and produced documentation. Worked with Visual Studio Code, HTML/CSS/JavaScript, Java; used Sakura Editor, Git/Gitolite, SourceTree, Terminal, Docker, VDI, and Jira/Backlog for project management.

Web Technology Support at SunStar Publishing Inc.

Maintained Wordpress sites (backup, virus scanning, plugin/theme updates), added news articles, and created online games using JQuery. Produced print/online ads and graphics with Illustrator/Photoshop. Handled live streaming/video work and studio operations; configured LAN/Internet, NAS, and performed general troubleshooting.

Tech Support Staff at Spingine Corp.

Monitored app activities for GPS tracker services, triaged support tickets, and designed/developed Joomla-based company sites (e.g., www.spingine.com, www.clictraq.com, www.worqagent.com). Created graphics with Photoshop/Illustrator; used Sublime Text, XAMPP/LAMP, FileZilla.

Customer Service Specialist at Motoquipe (June Spring Group of Companies)

Responded to customer inquiries regarding products, shipping, payments and concerns. Provided support via email, chat, and phone; processed orders and payments as needed.

Social Media Marketing Manager at Virtual Staff Finder Live2Sell Inc.

Managed the company’s Facebook presence, addressed applicants’ questions, posted graphic content, and maintained content in Zoho for online applicants. Created infographics and posters using Photoshop/Illustrator.

Customer Service Chat Representative at Comcast Cable Convergys

Handled customer inquiries, resolved account problems, troubleshot cable TV issues, processed billing, and conducted security verifications via phone.

Social Media Marketing Manager at Virtual Staff Finder / Live2Sell Inc.

Update the account’s Facebook page; answer applicant concerns; post unique graphic content; maintain Zoho web application and update content for online applicants; design infographics, posters and materials using Photoshop and Illustrator.