Henry James Estrada Cinco

Experience Level

Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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Language

English
Advanced
Javanese
Intermediate

Work Experience

Software Engineer at Rakuten Securities NexSeed Inc.
October 11, 2022 - October 11, 2022
Implemented and enhanced services for www.rakuten-sec.co.jp, updated pages/features, and improved website security. Performed unit testing, assisted QA testing, and produced documentation. Worked with Visual Studio Code, HTML/CSS/JavaScript, Java; used Sakura Editor, Git/Gitolite, SourceTree, Terminal, Docker, VDI, and Jira/Backlog for project management.
Web Technology Support at SunStar Publishing Inc.
April 14, 2019 - April 14, 2019
Maintained Wordpress sites (backup, virus scanning, plugin/theme updates), added news articles, and created online games using JQuery. Produced print/online ads and graphics with Illustrator/Photoshop. Handled live streaming/video work and studio operations; configured LAN/Internet, NAS, and performed general troubleshooting.
Tech Support Staff at Spingine Corp.
January 27, 2016 - January 27, 2016
Monitored app activities for GPS tracker services, triaged support tickets, and designed/developed Joomla-based company sites (e.g., www.spingine.com, www.clictraq.com, www.worqagent.com). Created graphics with Photoshop/Illustrator; used Sublime Text, XAMPP/LAMP, FileZilla.
Customer Service Specialist at Motoquipe (June Spring Group of Companies)
June 15, 2015 - June 15, 2015
Responded to customer inquiries regarding products, shipping, payments and concerns. Provided support via email, chat, and phone; processed orders and payments as needed.
Social Media Marketing Manager at Virtual Staff Finder Live2Sell Inc.
September 10, 2014 - September 10, 2014
Managed the company’s Facebook presence, addressed applicants’ questions, posted graphic content, and maintained content in Zoho for online applicants. Created infographics and posters using Photoshop/Illustrator.
Customer Service Chat Representative at Comcast Cable Convergys
April 14, 2010 - April 14, 2010
Handled customer inquiries, resolved account problems, troubleshot cable TV issues, processed billing, and conducted security verifications via phone.
Social Media Marketing Manager at Virtual Staff Finder / Live2Sell Inc.
September 10, 2014 - September 10, 2014
Update the account’s Facebook page; answer applicant concerns; post unique graphic content; maintain Zoho web application and update content for online applicants; design infographics, posters and materials using Photoshop and Illustrator.
Customer Service Chat Representative at Comcast Cable Convergys, IT Park
April 14, 2010 - April 14, 2010
Respond to customer inquiries; resolve account problems; troubleshoot cable TV issues and process tickets; process billing; perform security verification calls.

Education

Bachelor of Science in Information Technology at Informatics Institute, Raintree Mall, Cebu City
May 1, 2009 - April 1, 2012
Advanced Diploma in Information Technology at Informatics Institute, Raintree Mall, Cebu City
May 1, 2006 - April 1, 2009
Diploma in Information Technology at Informatics Institute, Raintree Mall, Cebu City
June 1, 2004 - April 1, 2006
Bachelor of Science in Medical Technology (Undergraduate) at Velez College, F. Ramos St., Cebu City
June 1, 2002 - March 1, 2004
Bachelor of Science in Information Technology at Informatics Institute, Raintree Mall, Cebu City
May 1, 2009 - April 1, 2012
Advanced Diploma in Information Technology at Informatics Institute, Raintree Mall, Cebu City
May 1, 2006 - April 1, 2009
Diploma in Information Technology at Informatics Institute, Raintree Mall, Cebu City
June 1, 2004 - April 1, 2006
Bachelor of Science in Medical Technology (Undergraduate) at Velez College, F. Ramos St., Cebu City
June 1, 2002 - March 1, 2004

Qualifications

Full-Stack Web Development Course
March 23, 2021 - September 9, 2021
PHP Programming
December 1, 2010 - February 1, 2011
Open Source Databases – Basic MySQL
December 1, 2010 - February 1, 2011
Basic Photoshop Operation
July 21, 2017 - July 21, 2017
2nd Highest Honors for Advanced Diploma in Information Technology
April 1, 2009 - April 1, 2009
2nd Highest Honors for Diploma in Information Technology
April 1, 2007 - April 1, 2007
Full-Stack Web Development Course
March 23, 2021 - September 9, 2021
PHP Programming
December 1, 2010 - February 1, 2011
Open Source Databases – Basic MySQL
December 1, 2010 - February 1, 2011

Industry Experience

Software & Internet, Media & Entertainment, Education, Professional Services