Hi there! I'm Catherine, a versatile professional with a knack for clear communication and client support. I excel at virtual assistance, online teaching, and delivering persuasive sales presentations while keeping stakeholders engaged. I thrive in fast-paced environments and enjoy turning complex information into accessible, friendly experiences. I build strong client relationships, document important interactions in CRM and related tools, and support teams with efficient admin, data entry, and troubleshooting. My goal is to provide excellent service with a positive attitude and proactive problem-solving.…

Catherine G. Dana

Hi there! I'm Catherine, a versatile professional with a knack for clear communication and client support. I excel at virtual assistance, online teaching, and delivering persuasive sales presentations while keeping stakeholders engaged. I thrive in fast-paced environments and enjoy turning complex information into accessible, friendly experiences. I build strong client relationships, document important interactions in CRM and related tools, and support teams with efficient admin, data entry, and troubleshooting. My goal is to provide excellent service with a positive attitude and proactive problem-solving.…

Available to hire

Hi there! I’m Catherine, a versatile professional with a knack for clear communication and client support. I excel at virtual assistance, online teaching, and delivering persuasive sales presentations while keeping stakeholders engaged. I thrive in fast-paced environments and enjoy turning complex information into accessible, friendly experiences.

I build strong client relationships, document important interactions in CRM and related tools, and support teams with efficient admin, data entry, and troubleshooting. My goal is to provide excellent service with a positive attitude and proactive problem-solving.

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Skills

Experience Level

Language

English
Advanced

Work Experience

ESL Teacher at Nova Kid
March 1, 2014 - March 1, 2014
Taught English to international students online, adapting lessons to varied learning needs; maintained high student satisfaction and used interactive digital platforms to deliver engaging lessons.
Cashier at Local Retail (Digos City)
June 1, 2013 - June 1, 2013
Handled cash and card payments, balanced cash drawer, provided friendly customer service, answered inquiries, and processed receipts, refunds, and exchanges per company policies.
Manager at Local Retail / Boarding House (Digos City)
March 1, 2013 - March 1, 2013
Oversaw daily operations, supervised staff, assigned duties, and monitored performance; handled inquiries, reservations, billing, and records; maintained cleanliness, service, safety, and guest satisfaction.
Data Entry Specialist at Department of Education
September 20, 2025 - September 20, 2025
Entered, updated large volumes of data in databases and systems; maintained digital and physical records for data integrity and easy retrieval; reviewed documents for errors and prepared reports for management.
Zendesk Phone Support at Safety Training Seminars
November 15, 2024 - September 6, 2025
Provided front-line technical and customer support via chat, email, and phone for American clients. Resolved account, billing, and product-related issues, achieving high first-contact resolution rates. Guided customers through troubleshooting steps for software and hardware concerns. Documented customer interactions in CRM systems and escalated complex cases when necessary. Consistently met or exceeded performance KPIs, including response time, customer satisfaction, and quality assurance metrics.
Sales Associate at HomeCredit Philippines Inc.
July 8, 2021 - July 15, 2024
Promoted and sold financial products,achieving and exceeding monthly salestargets. Delivered persuasive sales presentations to diverse customer groups. Built strong client relationships and ensured excellent after sales support
ESL Teacher at Nova Kid
September 20, 2025 - September 20, 2025
Taught English online to international students, adapting lessons to varied learning needs. Maintained high student satisfaction and positive feedback scores. Used digital platforms and interactive methods to enhance learning outcomes.
DayShift & Graveyard Supervisor at DSG SONS Group, Inc.
March 1, 2013 - March 1, 2013
Oversee daily operations of the enterprise and boarding house, ensuring efficient business management and guest satisfaction. Supervises staff, assigns duties, and monitors performance to maintain high standards of cleanliness, service, and safety. Handles inquiries, reservations, billing, and records with accuracy.
Manager at DSG SONS Group, Inc.
March 1, 2013 - March 1, 2013
Conduct regular inspections of facilities to ensure maintenance, security, and compliance with local regulations. Promote the business through referrals and social media to maintain high occupancy and customer retention. Coordinate with suppliers and service providers for repairs, utilities, and other operational needs. Handled cash, credit, and digital payments accurately while maintaining a balanced cash drawer at end of each shift.
Cashier
June 1, 2013 - June 1, 2013
Handled cash, credit, and digital payments accurately while maintaining a balanced cash drawer at end of each shift.

Education

Bachelor of Education Major in English at University of Mindanao - Digos
July 5, 2016 - May 31, 2022

Qualifications

Bachelor of Secondary Education, Major in English
January 11, 2030 - September 4, 1991
Bachelor in Secondary Education - Major in English
January 11, 2030 - November 7, 2025

Industry Experience

Education, Retail, Professional Services, Media & Entertainment, Software & Internet, Telecommunications, Travel & Hospitality

Skills

Experience Level