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Hello, I’m Viviane Santos—a dedicated and versatile computer engineer with hands-on experience in IT support, data analysis, and team leadership. I have a proven track record of guiding IT initiatives, explaining technical concepts clearly over the phone, and delivering reliable solutions in fast-paced environments. I excel at coordinating between customers, stakeholders, and development teams to restore services quickly, troubleshoot core issues, and maintain smooth operations. I’m fluent in English, Spanish, and Portuguese, hold a Canadian work permit, and am excited to contribute to a dynamic tech team in Vancouver.…Hello, I’m Viviane Santos—a dedicated and versatile computer engineer with hands-on experience in IT support, data analysis, and team leadership. I have a proven track record of guiding IT initiatives, explaining technical concepts clearly over the phone, and delivering reliable solutions in fast-paced environments. I excel at coordinating between customers, stakeholders, and development teams to restore services quickly, troubleshoot core issues, and maintain smooth operations. I’m fluent in English, Spanish, and Portuguese, hold a Canadian work permit, and am excited to contribute to a dynamic tech team in Vancouver.

Viviane Santos

Data Analyst, Web Developer, Full Stack Developer, +3

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Hello, I’m Viviane Santos—a dedicated and versatile computer engineer with hands-on experience in IT support, data analysis, and team leadership. I have a proven track record of guiding IT initiatives, explaining technical concepts clearly over the phone, and delivering reliable solutions in fast-paced environments. I excel at coordinating between customers, stakeholders, and development teams to restore services quickly, troubleshoot core issues, and maintain smooth operations. I’m fluent in English, Spanish, and Portuguese, hold a Canadian work permit, and am excited to contribute to a dynamic tech team in Vancouver.…Hello, I’m Viviane Santos—a dedicated and versatile computer engineer with hands-on experience in IT support, data analysis, and team leadership. I have a proven track record of guiding IT initiatives, explaining technical concepts clearly over the phone, and delivering reliable solutions in fast-paced environments. I excel at coordinating between customers, stakeholders, and development teams to restore services quickly, troubleshoot core issues, and maintain smooth operations. I’m fluent in English, Spanish, and Portuguese, hold a Canadian work permit, and am excited to contribute to a dynamic tech team in Vancouver.

Available to hire

Hello, I’m Viviane Santos—a dedicated and versatile computer engineer with hands-on experience in IT support, data analysis, and team leadership. I have a proven track record of guiding IT initiatives, explaining technical concepts clearly over the phone, and delivering reliable solutions in fast-paced environments.

I excel at coordinating between customers, stakeholders, and development teams to restore services quickly, troubleshoot core issues, and maintain smooth operations. I’m fluent in English, Spanish, and Portuguese, hold a Canadian work permit, and am excited to contribute to a dynamic tech team in Vancouver.

Skills

Microsoft Office

Data Visualization

Microsoft Excel

Experience Level

Microsoft Office

Expert

Data Visualization

Expert

Microsoft Excel

Expert

Language

English

Fluent

Spanish; Castilian

Fluent

Portuguese

Fluent

Work Experience

IT Tier 2 at TES

January 1, 2025 - January 1, 2025

Prioritize and manage IT helpdesk requests at all levels, providing end-to-end follow-up from initiation to resolution. Facilitate seamless communication between internal and external stakeholders by forwarding requests as directed by the IT department. Collaborate with various development teams to restore services, troubleshoot core issues, and perform scheduled maintenance. Register, monitor, and document processes for resolving identified issues while liaising with technical support teams. Perform troubleshooting and resolve computer-related tasks, addressing problems and implementing solutions throughout the organization. Successfully handled customer service demands as directed by the IT department, both internal and external, ensuring prompt resolution. Provided customer support through various channels including email, chat, and online calls, ensuring optimal service satisfaction.