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I am a dynamic Customer Success & Operations professional with international experience in SaaS and tech. I specialize in CRM tools, workflow automation, and cross-team coordination using no-code solutions to drive efficiency and better client outcomes. I focus on improving client satisfaction, process efficiency, and operational performance. In my recent role with AnyRoad, I supported the LL12 project for La Liga by configuring a B2B platform, aligning stakeholders from marketing, design, and engineering, and delivering backend tasks that reduced onboarding work by about 40%. I also have a solid understanding of back-end data flows, CRM structures, and system integrations within a SaaS environment.…I am a dynamic Customer Success & Operations professional with international experience in SaaS and tech. I specialize in CRM tools, workflow automation, and cross-team coordination using no-code solutions to drive efficiency and better client outcomes. I focus on improving client satisfaction, process efficiency, and operational performance. In my recent role with AnyRoad, I supported the LL12 project for La Liga by configuring a B2B platform, aligning stakeholders from marketing, design, and engineering, and delivering backend tasks that reduced onboarding work by about 40%. I also have a solid understanding of back-end data flows, CRM structures, and system integrations within a SaaS environment.

Josue Melendez Gualtieri

Content Producer, Assistant Producer, Production Coordinator, +2

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I am a dynamic Customer Success & Operations professional with international experience in SaaS and tech. I specialize in CRM tools, workflow automation, and cross-team coordination using no-code solutions to drive efficiency and better client outcomes. I focus on improving client satisfaction, process efficiency, and operational performance. In my recent role with AnyRoad, I supported the LL12 project for La Liga by configuring a B2B platform, aligning stakeholders from marketing, design, and engineering, and delivering backend tasks that reduced onboarding work by about 40%. I also have a solid understanding of back-end data flows, CRM structures, and system integrations within a SaaS environment.…I am a dynamic Customer Success & Operations professional with international experience in SaaS and tech. I specialize in CRM tools, workflow automation, and cross-team coordination using no-code solutions to drive efficiency and better client outcomes. I focus on improving client satisfaction, process efficiency, and operational performance. In my recent role with AnyRoad, I supported the LL12 project for La Liga by configuring a B2B platform, aligning stakeholders from marketing, design, and engineering, and delivering backend tasks that reduced onboarding work by about 40%. I also have a solid understanding of back-end data flows, CRM structures, and system integrations within a SaaS environment.

Available to hire

I am a dynamic Customer Success & Operations professional with international experience in SaaS and tech. I specialize in CRM tools, workflow automation, and cross-team coordination using no-code solutions to drive efficiency and better client outcomes.
I focus on improving client satisfaction, process efficiency, and operational performance. In my recent role with AnyRoad, I supported the LL12 project for La Liga by configuring a B2B platform, aligning stakeholders from marketing, design, and engineering, and delivering backend tasks that reduced onboarding work by about 40%. I also have a solid understanding of back-end data flows, CRM structures, and system integrations within a SaaS environment.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

Spanish; Castilian

Fluent

English

Fluent

Italian

Advanced

Greek, Modern

Beginner

Work Experience

Customer Success & Implementation Specialist at AnyRoad

January 1, 2023 - November 12, 2025

Contributed to the implementation team behind the LL12 project for La Liga, developing the end-to-end digital system that allowed guests to purchase memberships and experiences through a B2B platform. Acted as a key liaison between the community and C-level executives at La Liga, ensuring clear communication and alignment of objectives. Coordinated daily with marketing, design, and engineering teams to configure client accounts, structure workflows, and guarantee smooth system integration. Managed backend tasks such as tracking client requests, troubleshooting, and submitting technical improvement tickets involving APIs, plug-ins, and JSON configurations. Applied CRM tools and lightweight no-code automation to automate around 40% of client onboarding tasks, reducing manual work and speeding up delivery. Developed a strong understanding of the company’s back end architecture, including data flows, CRM structures, and system integrations within a SaaS environment.

Content Moderator at Meta Platforms

December 31, 2022 - December 31, 2022

Started as a content reviewer, classifying and resolving policy-sensitive cases across Meta platforms, maintaining SLA compliance and high accuracy. Promoted to a senior/moderator lead role, taking direct responsibility for applying and interpreting complex policies in challenging cases. Gained deep understanding of company policies, contributing to FAQ updates and clarifications, improving guidance for other reviewers. Provided feedback to policy and quality teams to enhance decision frameworks, ensure consistency, and support new team members. Developed a strong understanding of AI behavior and feedback mechanisms, analyzing how automated systems flagged content and adjusting moderation approaches accordingly.

Technical Support Specialist at Apple

December 31, 2019 - December 31, 2019

Delivered technical support for iOS and macOS users via phone and chat, maintaining 90%+ customer satisfaction. Diagnosed and resolved software and hardware issues efficiently, achieving SLA compliance. Gained experience with CRM systems, managing customer cases, tracking interactions, and ensuring accurate documentation. Ensured accurate login and account access management for users, reducing support delays and contributing to strong KPI performance. Trained new hires on troubleshooting protocols, Apple product knowledge, and effective use of CRM tools to streamline case management.

Administrative Assistant at Help e Administrative (Madrid, Spain)

December 31, 2017 - December 31, 2017

Managed operations, fostering B2B relationships in real estate. Evaluated legal frameworks, and contributed to the company's growth.

Sales Agent at Mercado Libre

December 31, 2016 - December 31, 2016

Results-driven Sales Assistant with a proven track record of exceeding targets and providing exceptional customer service. Skilled in product promotion, order processing, and resolving customer inquiries efficiently.