With over a decade of experience in client service and training within multinational settings, I support corporate operations, manage client journeys, and coordinate cross-functional communication. I bring a strong background in customer experience management, process coordination, stakeholder engagement and team training, anchored in organisational psychology and strategic people development. I'm skilled at handling sensitive processes, delivering personalised support, and driving service efficiency, focused on operational excellence and human-centered delivery.…

Valéria da Costa Vaz

With over a decade of experience in client service and training within multinational settings, I support corporate operations, manage client journeys, and coordinate cross-functional communication. I bring a strong background in customer experience management, process coordination, stakeholder engagement and team training, anchored in organisational psychology and strategic people development. I'm skilled at handling sensitive processes, delivering personalised support, and driving service efficiency, focused on operational excellence and human-centered delivery.…

Available to hire

With over a decade of experience in client service and training within multinational settings, I support corporate operations, manage client journeys, and coordinate cross-functional communication.

I bring a strong background in customer experience management, process coordination, stakeholder engagement and team training, anchored in organisational psychology and strategic people development. I’m skilled at handling sensitive processes, delivering personalised support, and driving service efficiency, focused on operational excellence and human-centered delivery.

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Language

Portuguese
Fluent
Spanish; Castilian
Fluent
English
Advanced

Work Experience

Client Service Coordinator at Gestlife (Brachmann & Brachmann Lawyers)
August 1, 2022 - November 13, 2025
Managing end-to-end client journeys in an international legal & medical services context. Coordinating cross-functional teams and external partners. Controlling deadlines, documentation, and quality of service delivery. Acting as the main point of contact for international clients.
Customer Support Assistant at WebHelp
July 1, 2022 - July 1, 2022
Customer support via phone, chat and email for major European retail brand. Processing claims, order inquiries and service requests. Ensuring service quality and customer satisfaction.
Personal Support Professional at Private Clients
February 1, 2022 - February 1, 2022
Providing personalised assistance to enhance client comfort, autonomy and daily life organisation.
Training Analyst — Customer Experience & Sales at Nissei Pharma Group
January 1, 2019 - January 1, 2019
Planning and delivering corporate training programmes. Creating training materials and conducting onboarding & development sessions. Training supervisors and service teams (retail, phone, chat). Monitoring performance KPIs and reporting to leadership.
Training Analyst at Casa Fiesta Supermarkets
August 1, 2014 - August 1, 2014
Designing training content and facilitating internal learning programmes. Reporting results and coordinating with external training partners.
Customer Support & Telecom Solutions Specialist at Global Village Telecom (Telefonica Group)
January 1, 2013 - January 1, 2013
B2C & B2B telecommunications support and retention. Customising service plans and ensuring customer satisfaction.

Education

Postgraduate in Organisational Psychology & People Management at Opet Educational Group
January 1, 2015 - January 1, 2015
Executive Programme — Strategic People Management (HR) at Opet Educational Group
January 1, 2015 - January 1, 2015
Higher Professional Degree — International Trade at Uninter University Centre
January 1, 2010 - January 1, 2010

Qualifications

Add your qualifications or awards here.

Industry Experience

Professional Services, Education, Healthcare, Retail