Valéria da Costa Vaz
With over a decade of experience in client service and training within multinational settings, I support corporate operations, manage client journeys, and coordinate cross-functional communication.
About
With over a decade of experience in client service and training within multinational settings, I support corporate operations, manage client journeys, and coordinate cross-functional communication.
I bring a strong background in customer experience management, process coordination, stakeholder engagement and team training, anchored in organisational psychology and strategic people development. I’m skilled at handling sensitive processes, delivering personalised support, and driving service efficiency, focused on operational excellence and human-centered delivery.
- 3 years' experience
- Joined November 2025
Languages
- PortugueseFluent
- Spanish; CastilianFluent
- EnglishAdvanced
Industry experience
- Professional Services
- Education
- Healthcare
- Retail
Work experience· 6 roles
Managing end-to-end client journeys in an international legal & medical services context. Coordinating cross-functional teams and external partners. Controlling deadlines, documentation, and quality of service delivery. Acting as the main point of contact for international clients.
Customer support via phone, chat and email for major European retail brand. Processing claims, order inquiries and service requests. Ensuring service quality and customer satisfaction.
Providing personalised assistance to enhance client comfort, autonomy and daily life organisation.
Education
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