Telecom / Network Operations Specialist at Emirates International Telecommunications LLC

Managed network operations, ensuring optimal performance and reliability for telecom systems. Conducted system administration and maintenance to support seamless connectivity and service delivery. Troubleshot technical issues, enhancing user experience and minimizing downtime. Collaborated with IT teams to ensure data security and integrity across all platforms.

Telecommunications Specialist at Switch Telecom, South Africa

Managed network operations, ensuring optimal performance and reliability for telecom systems. Conducted system administration and maintenance to support seamless connectivity and service delivery. Troubleshot technical issues, enhancing user experience and minimizing downtime. Collaborated with IT teams to ensure data security and integrity across all platforms.

Customer Services Specialist at NetOne Wireless

Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions. Took payment information and other relevant information such as addresses and phone numbers to place orders. Complied with company policies and procedures by encouraging a positive and effective work environment among all employees. Resolved concerns with products or services to help with retention and drive sales. Achieved high satisfaction rating through proactive one-call resolution of customer issues. Answered an average of [Number] calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.