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I'm a passionate IT professional with eight years of experience delivering reliable technical support and engineering solutions. I excel at troubleshooting, documentation, and driving process improvements across complex systems. I thrive in collaborative environments and enjoy turning challenges into scalable, repeatable processes. I'm currently pursuing DevOps certifications (RHEL and Kubernetes), studying Computer Science via MIT OCW, and expanding my skills in Python/C++ full-stack development, XR, AI, robotics, and research. When I'm not coding or tinkering, I love playing guitar and spending time outdoors.…I'm a passionate IT professional with eight years of experience delivering reliable technical support and engineering solutions. I excel at troubleshooting, documentation, and driving process improvements across complex systems. I thrive in collaborative environments and enjoy turning challenges into scalable, repeatable processes. I'm currently pursuing DevOps certifications (RHEL and Kubernetes), studying Computer Science via MIT OCW, and expanding my skills in Python/C++ full-stack development, XR, AI, robotics, and research. When I'm not coding or tinkering, I love playing guitar and spending time outdoors.

Abdihakin Omer-Jama

Full Stack Developer, DevOps Developer, Web Developer, +2

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I'm a passionate IT professional with eight years of experience delivering reliable technical support and engineering solutions. I excel at troubleshooting, documentation, and driving process improvements across complex systems. I thrive in collaborative environments and enjoy turning challenges into scalable, repeatable processes. I'm currently pursuing DevOps certifications (RHEL and Kubernetes), studying Computer Science via MIT OCW, and expanding my skills in Python/C++ full-stack development, XR, AI, robotics, and research. When I'm not coding or tinkering, I love playing guitar and spending time outdoors.…I'm a passionate IT professional with eight years of experience delivering reliable technical support and engineering solutions. I excel at troubleshooting, documentation, and driving process improvements across complex systems. I thrive in collaborative environments and enjoy turning challenges into scalable, repeatable processes. I'm currently pursuing DevOps certifications (RHEL and Kubernetes), studying Computer Science via MIT OCW, and expanding my skills in Python/C++ full-stack development, XR, AI, robotics, and research. When I'm not coding or tinkering, I love playing guitar and spending time outdoors.

Available to hire

I’m a passionate IT professional with eight years of experience delivering reliable technical support and engineering solutions. I excel at troubleshooting, documentation, and driving process improvements across complex systems. I thrive in collaborative environments and enjoy turning challenges into scalable, repeatable processes.

I’m currently pursuing DevOps certifications (RHEL and Kubernetes), studying Computer Science via MIT OCW, and expanding my skills in Python/C++ full-stack development, XR, AI, robotics, and research. When I’m not coding or tinkering, I love playing guitar and spending time outdoors.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

Somali

Fluent

Work Experience

IT Support Associate II, L3 at Amazon

June 1, 2025 - November 22, 2025

Repair and preventive maintenance of in-store retail technology (PoS, department scales, handheld compute devices, and mobile solutions). Troubleshoot software and hardware failures and diagnose network-related issues in the field. Coordinate field vendor consultations for software updates and package management; assist in training new hires; support users across the US, Canada, and the UK; continuously learn and apply new technologies to improve reliability and support metrics.

Service Desk Technician at Whole Foods Market (Amazon)

June 1, 2025 - June 1, 2025

Delivered enterprise end-user support via ServiceNow with attention to detail, critical thinking, and clear communication. Collaborated with technical systems, business/data analysts, senior teams, and vendors to enhance processes, service delivery, and knowledge base articles. Contributed to testing/integration of an Amazon Lex bot with Amazon Connect to improve call routing using NLP. Engaged with the internal cloud engineering team for cloud exposure and AWS certification prep; advocated for cost-saving standards and KB improvements.

Software Programmer at Replit

February 1, 2024 - November 22, 2025

Contributed to programming project fundamentals at Replit, focusing on object-oriented, procedural/functional, recursion and encryption based projects. Completed ~25 projects to practice core programming concepts and problem solving, supporting ongoing learning and tool proficiency.