Available to hire
Hello, I’m Renato Bisi Madrid Ambar, a seasoned Service Delivery Manager, Senior Project Manager, and PMO Leader based in Porto, Portugal. Over 25 years I have delivered IT solutions across banking, automotive, and pharmaceutical sectors, leading PMOs, transformation programs, and large-scale ERP and e-commerce integrations. I thrive on turning complexity into clear, results-driven plans and aligning stakeholders across multi-country teams and suppliers.
I am passionate about governance, agile methods, and building high-performing teams that deliver value. I enjoy mentoring teams, driving digital transformation, and delivering practical outcomes that improve operations and customer experiences.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
Portuguese
Fluent
English
Fluent
Spanish; Castilian
Fluent
Work Experience
Service Delivery Manager at Retail Consult
June 1, 2022 - June 1, 2025Service and support manager for Oracle applications and infrastructure for retail/e-commerce, serving strategic and global accounts in Europe and Latin America. Responsible for improvement projects, transitions of new customers, project management, communications to stakeholders through delivery/status reports, risk management and action plans, and team engagement through meetings and Scrum ceremonies. Also handled conflict management and coordination with external suppliers and internal teams. Notable projects included API-based integrations with warehouse systems and migration of on-prem Oracle Retail to AWS.
Senior IT Project and Scrum Master at Telefônica Cloud do Brasil
February 1, 2021 - June 1, 2022Managed strategic IT projects (infrastructure, applications, security) for Spain and 17 Latin American countries, migrating/transforming to a managed cloud environment for MAPFRE. Led multi-disciplinary teams and suppliers using Agile and Waterfall approaches; oversaw project communications, risk management, and team engagement as Scrum Master.
Senior IT Project Manager – Scrum Master at T-systems do Brasil
July 1, 2018 - February 1, 2021Managed IT Transition and Transformation projects (infrastructure, applications, security). Served as Scrum Master for ASP.NET projects and designed a new contract management system for Banco Mizuho using Agile methods. Drove multi-disciplinary teams and supplier management, with emphasis on risk and communication; delivered RVS relay product improvements for automotive EDI management (e-supply).
Senior IT Project Manager - Scrum Master at SPC Brasil
March 1, 2016 - March 1, 2018Managed IT transition and initiatives enabling new products, services, and businesses for retail and credit. Focused on UX/UI, led the development of an e-commerce platform for digital certificates, managed Master Data Management (MDM), and implemented design thinking, MVP approaches, and Agile practices. Acted as Scrum Master and led digital transformation initiatives.
Senior IT Project Manager at Roche Pharmaceutics
March 1, 2015 - March 1, 2016IT project management for development and improvement of applications, BI and CRM in Latin America. Optimized IT environment, managed cross-functional teams and suppliers using Agile and Waterfall methods; prioritized demand and delivered application/BI improvements and digital transformation efforts.
Senior IT Project Manager – Scrum Master at Quality Software S/A
September 1, 2014 - March 1, 2015Led digital transformation projects, including renovation of the Smiles website, Java e-commerce, and migration to AWS; implemented Liferay CMS. Served as Scrum Master for a project with five squads and 45 collaborators.
Senior Project Manager – Product Owner at Y&R Brazil Ltda – NewCom (WPP Group)
April 1, 2012 - July 1, 2014IT Project Manager in a shared services center for WPP agencies. Led internal web systems development, infrastructure, CRM, ERP implementations, and back-office integration. Created the PMO, established methodologies, trained staff, prioritized IT demand, managed portfolio and program delivery, and reported to the Brazil IT board; oversaw IT SOX and IT audit activities; introduced TFS and established governance.
Service Delivery Project Manager at Organex Systems Ltda
July 1, 2010 - March 1, 2012Managed hybrid Agile and Waterfall projects for a Java software factory servicing pharmaceutical and cosmetics industries in Brazil and LATAM. Solutions included pharmacovigilance, quality (GED, WMS, BPM), CRM, regulatory, and clinical research systems to comply with ANVISA and other regulatory bodies. Led integration projects, application customizations, and IT quality management including GAMP/compliance; established PMO and defined project/portfolio methodologies.
PMO Manager at McDonald's Brasil Ltda
July 1, 2009 - June 1, 2010Supported IT projects governance, procedure definition, and project documentation. Provided technical expertise in project portfolio management, organizational processes, IT governance, and PMO implementation. Managed stakeholder expectations and capacity planning, with coaching and KPI delivery.
Business Analyst and BPO Project Coordinator at TRW Automotive S/A
February 1, 2007 - February 1, 2009EDI deployments and virtualization of EDI servers to support logistics with customers and suppliers. Managed ERP migration (Manufacturing to QAD), EDI deployments and integrations, B2B site (e-Supply and E-commerce), and related NFe tax/reporting, CRM, and vendor management. Coordinated projects including VMI initiatives.
IT Project Consultant at Caterpillar Brasil S/A
October 1, 2006 - February 1, 2007XP project lead for an infrastructure migration project that moved 2,500 computers from Windows 2000 to Windows XP, ensuring minimal downtime and alignment with corporate standards.
System Analyst at Banicred Mercantil Ltd A
November 1, 2004 - September 1, 2006Analysis of the modular financial system (billing, payments, loans, data security), development of new products, and services. Managed data modeling, UML, requirements analysis, testing, and EDI file exchanges with credit bureaus and banks.
Support Analyst at Teleg Bank IT Consulting Ltda
March 1, 2000 - October 1, 2004Support analyst in banking automation systems. Participated in multiple projects involving migrations and integrations for banking systems.
Senior IT Project and Scrum Master at Telefonica Cloud do Brasil
February 1, 2021 - June 1, 2022Senior IT project manager overseeing strategic infrastructure, applications, and security projects for Spain and 17 Latin American countries, migrating to a managed cloud for MAPFRE; leads multidisciplinary teams and suppliers applying agile and waterfall methodologies; responsible for project communications; risk management, and scrum ceremonies.
Senior IT Project Manager at Roche Pharmaceuticals
March 1, 2015 - March 1, 2016IT project management for Latin America; development and improvements for applications, BI and CRM; optimize IT environment; manage multi-disciplinary teams and suppliers using agile and waterfall; drive demand prioritization and delivery; lead scrum ceremonies.
Senior Project Manager – Product Owner at Y&R Brasil Ltda. – NEWCOMM - WPP Group
April 1, 2012 - July 1, 2014PM in a shared service center for advertising offices; development of internal Web Systems, infrastructure, telecom, corporate systems, ERP deployments; created PMO, methodologies, process documents; led IT demand prioritization, portfolio and program management; KPI development; reporting to IT Brazil board; IT SOX responsibilities; introduced TFS tools.
IT Project Consultant – XP Project Team Leader at Caterpillar Brasil S/A
October 1, 2006 - February 1, 2007XP project: migration of 2500 computers from Windows 2000 to Windows XP; infrastructure upgrade.
System Analyst at Banicred Mercantil Ltda
November 1, 2004 - September 1, 2006Financial system analysis across modules (billing, payments, loans); data security; EDI with credit bureau and banks; data modeling; UML; requirements; testing.
Support Analyst at Telebank IT Consulting Ltda A
March 1, 2000 - October 1, 2004Support analyst for banking automation systems; participated in bank migrations and consolidations.
Support Analyst at Telebank IT Consulting Ltda
March 1, 2000 - October 1, 2004Provided installation, training and ongoing support for banking automation systems; participated in migration and fusion projects during engagements with Bank Campinas; contributed to product and service support across multiple banks and clients.
PMO Manager at McDonald’s Brazil Ltda
July 1, 2009 - June 1, 2010Supported IT project procedures, defined project classifications, and created project documentation; developed PMO capabilities, governance and training; led program and portfolio management; implemented IT governance practices using HP PPMC and MS Project.
Senior Project Manager / Product Owner at Young & Rubicam Group
April 1, 2012 - July 1, 2014Led IT projects in a shared services environment for WPP brands; developed internal web systems, infrastructure, telecom, corporate systems; oversaw ERP deployment; established PMO, prioritized IT requests, and implemented portfolio and KPI reporting; introduced TFS tools and IT SOX compliance.
Senior IT Project Manager / Scrum Master at SPC Brasil
March 1, 2016 - March 1, 2018Managed strategic IT transition and transformation projects enabling new products, services and retail/credit solutions; focused on UX/UI; led development of a digital certificate e-commerce platform and Master Data Management program; drove digital transformation initiatives.
Senior IT Project Manager / Scrum Master at T-Systems do Brasil
July 1, 2018 - February 1, 2021Managed strategic IT transition and transformation projects (infrastructure, applications, security); acted as Scrum Master for ASP.NET applications; led multi-country rollout and updates (Banco Mizuho, MAPFRE IT environment).
Education
Pos Grad at Blockchain – FIAP
January 1, 2017 - January 1, 2017International Course in Business Management at ESB - Palma de Mallorca
January 1, 2010 - January 1, 2010Software Engineering at Unicamp
January 1, 2009 - January 1, 2009MBA - IT Projects Management at IBTA
January 1, 2009 - January 1, 2009Information Technology at Unicamp
January 1, 2003 - January 1, 2003Postgraduate Graduation in Blockchain at FIAP
January 1, 2017 - January 1, 2017International Course in Business Management at ESB - Palma de Mallorca
January 1, 2010 - January 1, 2010Software Engineering at Unicamp - Campinas
January 1, 2009 - January 1, 2009MBA - IT Projects Management PMI at IBTA
January 1, 2009 - January 1, 2009Information Technology at Unicamp - Campinas
January 1, 2003 - January 1, 2003Post Graduation in Blockchain at FIAP, Brazil
January 1, 2017 - January 1, 2017International Course in Business Management at ESB - Palma de Mallorca, Spain
January 1, 2010 - January 1, 2010Software Engineering at Unicamp, Brazil
January 1, 2009 - January 1, 2009MBA - IT Projects Management at PMI - IBTA, Brazil
January 1, 2009 - January 1, 2009Graduation in Information Technology at Unicamp, Brazil
January 1, 2003 - January 1, 2003Qualifications
PMP (PMI) - Project Management Professional
January 1, 2014 - December 15, 2025CSM (Scrum Master) – Certified Scrum Master
January 1, 2016 - December 15, 2025ITIL 4 Foundation
January 1, 2023 - December 15, 2025PMP # 1716580
January 1, 2014 - December 23, 2025CSM # 000564821
January 1, 2016 - December 23, 2025ITIL F4
January 1, 2023 - December 23, 2025PMP #1716580
January 1, 2014 - January 23, 2026CSM #000564821
January 1, 2016 - January 23, 2026ITIL F4
January 1, 2023 - January 23, 2026Premium Innovative Project of the Year (2016)
January 1, 2016 - January 23, 2026PMO of the Year – Brazil (2017)
January 1, 2017 - January 23, 2026Industry Experience
Software & Internet, Financial Services, Retail, Professional Services, Manufacturing, Life Sciences, Media & Entertainment
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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