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Hi, I’m Etsham Basit. I’m a data-driven analyst with a background spanning analytics, technical support and client service. I clean and transform large datasets using Python, SQL and SAS, identify trends, and translate findings into actionable insights for stakeholders. I’m currently pursuing a BSc (Hons) in Mathematics, Science Computing and Engineering at Open University, combining academic study with practical experience to help drive revenue growth, manage risk, and improve operational efficiency.…Hi, I’m Etsham Basit. I’m a data-driven analyst with a background spanning analytics, technical support and client service. I clean and transform large datasets using Python, SQL and SAS, identify trends, and translate findings into actionable insights for stakeholders. I’m currently pursuing a BSc (Hons) in Mathematics, Science Computing and Engineering at Open University, combining academic study with practical experience to help drive revenue growth, manage risk, and improve operational efficiency.

Etsham BASIT

Data Analyst, Data Scientist, Full Stack Developer, +2

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Hi, I’m Etsham Basit. I’m a data-driven analyst with a background spanning analytics, technical support and client service. I clean and transform large datasets using Python, SQL and SAS, identify trends, and translate findings into actionable insights for stakeholders. I’m currently pursuing a BSc (Hons) in Mathematics, Science Computing and Engineering at Open University, combining academic study with practical experience to help drive revenue growth, manage risk, and improve operational efficiency.…Hi, I’m Etsham Basit. I’m a data-driven analyst with a background spanning analytics, technical support and client service. I clean and transform large datasets using Python, SQL and SAS, identify trends, and translate findings into actionable insights for stakeholders. I’m currently pursuing a BSc (Hons) in Mathematics, Science Computing and Engineering at Open University, combining academic study with practical experience to help drive revenue growth, manage risk, and improve operational efficiency.

Available to hire

Hi, I’m Etsham Basit. I’m a data-driven analyst with a background spanning analytics, technical support and client service. I clean and transform large datasets using Python, SQL and SAS, identify trends, and translate findings into actionable insights for stakeholders.

I’m currently pursuing a BSc (Hons) in Mathematics, Science Computing and Engineering at Open University, combining academic study with practical experience to help drive revenue growth, manage risk, and improve operational efficiency.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Credit Risk Analyst - Analytics and Insight at Orange and EE / BT call-centre, Darlington

January 1, 2024 - Present

Leading analytics initiatives within BT/EE call-centre using SAS Viya, SQL and Python to support credit risk strategies, fraud detection and churn modelling. Responsible for data validation, reporting to internal stakeholders and credit bureaus, and developing automated testing and reporting scripts on a GCP platform.

2nd Line Technical Support at Orange and EE / BT call-centre, Darlington

January 1, 2013 - January 1, 2024

Provided advanced technical support for consumer and business customers, troubleshooting mobile, data and internet issues, and collaborating with network teams to resolve core network problems. Logged incidents for escalation and supported deployment of mobile and cloud services.

Business Order Processing Representative at Orange and EE / BT call-centre, Darlington

January 1, 2011 - January 1, 2013

Processed device orders with high accuracy, confirming customer requirements and coordinating with internal teams to ensure timely delivery. Maintained data integrity across order systems and supported business customer queries.

Customer Service Adviser (Business Customers) at Orange and EE / BT call-centre, Darlington

January 1, 2010 - January 1, 2011

Delivered service excellence to business customers, resolving inquiries and issues, and ensuring a consistent experience across touchpoints.

Outbound Sales Agent at Orange and EE / BT call-centre, Darlington

January 1, 2008 - January 1, 2010

Liaised with external business customers to persuade them to change service providers; achieved targeted sales and maintained up-to-date knowledge of product offerings.

Business Trials Administrator at Orange and EE / BT call-centre, Darlington

January 1, 2004 - January 1, 2008

Coordinated trials of new devices for corporate clients, including configuring specifications, sending handsets, and aligning trials with billing and contract processes. Gained handset and data integration experience during a six-month secondment into the Data Implementations team.

Credit Referral Agent at Orange and EE / BT call-centre, Darlington

January 1, 2002 - January 1, 2004

Carried out credit checks and liaised with credit reference agencies to assess customer creditworthiness, informing decisions to accept, decline or refer.

Call Centre Representative at Orange and EE / BT call-centre, Darlington

January 1, 2000 - January 1, 2002

Handled general customer inquiries, lost or stolen handsets, upgrades and product information.