NYASHA R. ZHOU
I’m a CCNA-certified ICT systems support professional and AI & software developer with a BSc Honours in Artificial Intelligence & Machine Learning.
About
I’m a CCNA-certified ICT systems support professional and AI & software developer with a BSc Honours in Artificial Intelligence & Machine Learning. I enjoy bridging infrastructure and application needs—supporting corporate networks, security fundamentals, and storage environments while also building and deploying web applications end-to-end.
In my recent roles, I’ve served as a primary technical contact for ICT solutions clients, handling troubleshooting and vendor escalation, and I’ve also developed PHP/MySQL and Django applications through testing and deployment cycles. I’m proactive with documentation and knowledge-base updates, and I like working across platforms such as VMware, Red Hat, Oracle, and NetApp to deliver reliable, secure outcomes.
- 4 years' experience
- Joined December 2025
Skills· 34
Languages
- EnglishAdvanced
Industry experience
- Software & Internet
- Education
- Professional Services
- Media & Entertainment
- Computers & Electronics
- Telecommunications
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Work experience
Handled ticket-based client queries, tracked issues, and resolved requests within SLA-driven service standards. Ensured accurate logging and follow-up for efficient client support operations.
Primary technical point of contact for corporate clients, supporting network, security and storage issues. Coordinates OEM vendors and maintains proper documentation and escalation workflows to drive issue resolution.
Developed and supported PHP/MySQL and Django web applications through the full cycle: development, testing, and deployment. Ensured applications worked reliably after release through iterative improvement based on test outcomes.
Education
Certifications and awards· 24
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