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NYASHA R. ZHOU

Available to hire

I’m a CCNA-certified ICT systems support professional and AI & software developer with a BSc Honours in Artificial Intelligence & Machine Learning.

About

I’m a CCNA-certified ICT systems support professional and AI & software developer with a BSc Honours in Artificial Intelligence & Machine Learning. I enjoy bridging infrastructure and application needs—supporting corporate networks, security fundamentals, and storage environments while also building and deploying web applications end-to-end.

In my recent roles, I’ve served as a primary technical contact for ICT solutions clients, handling troubleshooting and vendor escalation, and I’ve also developed PHP/MySQL and Django applications through testing and deployment cycles. I’m proactive with documentation and knowledge-base updates, and I like working across platforms such as VMware, Red Hat, Oracle, and NetApp to deliver reliable, secure outcomes.

  • 4 years' experience
  • Joined December 2025

Industry experience

  • Software & Internet
  • Education
  • Professional Services
  • Media & Entertainment
  • Computers & Electronics
  • Telecommunications

Work experience

Call Centre Agent · Counselling Services Unit (CSU)Jan 2024 – Dec 2024 · 1 yr

Handled ticket-based client queries, tracked issues, and resolved requests within SLA-driven service standards. Ensured accurate logging and follow-up for efficient client support operations.

Account Manager – ICT Solutions · Frolgate TechnologyJan 2023 – Present · 3 yrs 11 mos

Primary technical point of contact for corporate clients, supporting network, security and storage issues. Coordinates OEM vendors and maintains proper documentation and escalation workflows to drive issue resolution.

AI & Web Application Developer (Contract Projects) · Independent / Contract ProjectsJan 2022 – Jan 2026 · 4 yrs 1 mo

Developed and supported PHP/MySQL and Django web applications through the full cycle: development, testing, and deployment. Ensured applications worked reliably after release through iterative improvement based on test outcomes.

Education

Honors in Artificial Intelligence and Machine Learning · University of Zimbabwe2020 – 2024
BSc Honours in Artificial Intelligence & Machine Learning (2.1) · University of Zimbabwe2020 – 2024
High School education · Logahs High School2014 – 2019

Certifications and awards· 24

Cisco Black Belt Core Security Specialization2030 – 2025
Cisco Black Belt SASE Presales Certificate2030 – 2025
Cisco Black Belt Secure Network Management2030 – 2025
Cisco Black Belt XDR Presales Certificate2030 – 2025

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