Gwendolyn A. Spung

Led design and development of comprehensive learning solutions across all DIRECTV business units, collaborating with stakeholders at all organizational levels. Conducted needs assessments, wrote high-level design plans, and coordinated SMEs to ensure training materials met requirements. Designed responsive, mobile-enabled courses using Rise, Articulate Storyline, Vyond, Canva, WordPress, PowerPoint, Excel, and Word. Achieved high learner satisfaction (4.8/5.0). Implemented end-to-end project management for training initiatives, ensuring on-time delivery and alignment with business objectives. Contributed to employee engagement through Rewards and Recognition programs increasing engagement by 50%. Mentored emerging talent through the Professional Development Mentoring Program, supporting mentee career progression.

Designed Web-based instruction for Network IT and Compliance clients, partnering with Network IT / Compliance / National Retail Dealer teams to determine training needs and recommend interventions, resulting in closed performance gaps. Created high-level design plans and developed mobile-enabled and web-based courses using Lectora, Dreamweaver, and Captivate. Managed all project phases, delivering training on demand and aligning with client requirements. Led large-scale initiatives such as organizing 1K+ audio files for IT training and championed the Professional Development Mentoring Program and Atlanta Heart Walk initiatives.

Developed metrics dashboards to track training progress, Level 3 surveys, and contingency training results. Created Contingency Planning analyses to show training metrics and presented findings to the Leadership Contingency Planning team. Managed monthly Learning Services client dashboards for DMDR and Priebe Organization Mobility Call Centers, comparing training metrics against incumbents and guiding corrective actions. Designed Level 3 surveys to measure transfer of learning and summarized results for client communication.