Available to hire
Design and develop impactful web-based and mobile training solutions that drive measurable performance improvements. Excels in needs analysis, project management, and stakeholder collaboration to deliver high-quality, engaging learning experiences. Skilled at balancing multiple priorities while maintaining a focus on learner satisfaction and organizational goals. Demonstrated expertise in leveraging technology and instructional best practices to create scalable and effective training programs.
Instructional Design | E-learning Development | Mobile & Web-based Training | Needs Analysis | Rise
Articulate Storyline| Vyond | Canva | WordPress | Learning Management Systems (LMS)
Project Management | Performance Measurement | Multimedia Content Creation | Sales Skills
Agile & ADDIE Methodologies | Training Program Evaluation | Mentoring & Professional Development
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Work Experience
Specialist, Instructional Designer at DIRECTV
May 1, 2021 - May 1, 2025Led design and development of comprehensive learning solutions across all DIRECTV business units, collaborating with stakeholders at all organizational levels. Conducted needs assessments, wrote high-level design plans, and coordinated SMEs to ensure training materials met requirements. Designed responsive, mobile-enabled courses using Rise, Articulate Storyline, Vyond, Canva, WordPress, PowerPoint, Excel, and Word. Achieved high learner satisfaction (4.8/5.0). Implemented end-to-end project management for training initiatives, ensuring on-time delivery and alignment with business objectives. Contributed to employee engagement through Rewards and Recognition programs increasing engagement by 50%. Mentored emerging talent through the Professional Development Mentoring Program, supporting mentee career progression.
Senior Training Manager, Learning Services at AT&T
January 1, 2013 - May 1, 2021Designed Web-based instruction for Network IT and Compliance clients, partnering with Network IT / Compliance / National Retail Dealer teams to determine training needs and recommend interventions, resulting in closed performance gaps. Created high-level design plans and developed mobile-enabled and web-based courses using Lectora, Dreamweaver, and Captivate. Managed all project phases, delivering training on demand and aligning with client requirements. Led large-scale initiatives such as organizing 1K+ audio files for IT training and championed the Professional Development Mentoring Program and Atlanta Heart Walk initiatives.
Learning Services Metrics Analyst at AT&T
February 1, 2009 - January 1, 2013Developed metrics dashboards to track training progress, Level 3 surveys, and contingency training results. Created Contingency Planning analyses to show training metrics and presented findings to the Leadership Contingency Planning team. Managed monthly Learning Services client dashboards for DMDR and Priebe Organization Mobility Call Centers, comparing training metrics against incumbents and guiding corrective actions. Designed Level 3 surveys to measure transfer of learning and summarized results for client communication.
Senior Training Manager Learning Services at AT&T
June 1, 2007 - February 1, 2009Designed web-based instruction for AT&T-specific systems (BASE and Phoenix) for Enterprise Business Solutions (EBS) sales and ABS Engineering. Partnered with SE&A to develop a Web-based training module to certify system engineers on the GeoProbe System. Developed Centra courses, job aids, and Testcraft assessments for SRT, keeping the sales force up to date on system enhancements. Managed Phoenix SRT initiatives, defined scope and objectives, and monitored timelines to ensure timely delivery. Coordinated with cross-functional teams and led management-level project discussions.
Senior Training Manager, Learning Services at AT&T
June 1, 2007 - February 1, 2009Designed Web-based instruction for AT&T-specific systems (BASE and Phoenix) for Enterprise Business Solutions (EBS) sales and ABS Engineering; partnered with SE&A to develop Web-based training for GeoProbe; developed Centra courses, job aids, and Testcraft assessments for SRT; managed all Phoenix SRT training; defined scope/objectives for enhancements; monitored timelines and led management meetings.
Education
Master of Science (MS) in Instructional Technology at Georgia State University
January 11, 2030 - December 4, 2025Bachelor of Science (BS) in Business Administration at The Ohio State University
January 11, 2030 - December 4, 2025Mid-Level Management Continuing Education Training at Georgia Institute of Technology
January 11, 2030 - December 4, 2025Master of Science in Instructional Technology at Georgia State University
January 11, 2030 - December 4, 2025Bachelor of Science in Business Administration at The Ohio State University
January 11, 2030 - December 4, 2025Mid-Level Management Continuing Education Training at Georgia Institute of Technology
January 11, 2030 - December 4, 2025Master of Science (MS), Instructional Technology at Georgia State University
January 11, 2030 - December 8, 2025Bachelor of Science (BS), Business Administration at The Ohio State University
January 11, 2030 - December 8, 2025Mid-Level Management Continuing Education Training at Georgia Institute of Technology
January 11, 2030 - December 8, 2025Master of Science (MS), Instructional Technology at Georgia State University, Atlanta, GA
January 11, 2030 - December 8, 2025Bachelor of Science (BS), Business Administration at The Ohio State University, Columbus, OH
January 11, 2030 - December 8, 2025Mid-Level Management Continuing Education Training at Georgia Institute of Technology, Atlanta, GA
January 11, 2030 - December 8, 2025Master of Science (MS), Instructional Technology at Georgia State University, Atlanta, GA
January 11, 2030 - December 29, 2025Bachelor of Science (BS), Business Administration at The Ohio State University, Columbus, OH
January 11, 2030 - December 29, 2025Mid-Level Management Continuing Education Training at Georgia Institute of Technology, Atlanta, GA
January 11, 2030 - December 29, 2025Qualifications
Industry Experience
Telecommunications, Education, Media & Entertainment, Professional Services, Software & Internet
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
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