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I am a Senior Training Consultant with over 20 years of experience specializing in SAP training development, e-learning, SAP Enable Now, and uPerform documentation. I have led end-to-end training programs for SAP S/4HANA across FICO, EAM, P2P, SAC, FM, and PS, driving business transformation, knowledge transfer, and go-live readiness for large organizations and government clients. I thrive on translating complex processes into clear, actionable training materials and engaging learning experiences that empower end users and support organizational change. Beyond SAP, I partner with government and enterprise clients to design, develop, and deliver end-user documentation, e-learning courses, and train-the-trainer programs. I work in English and French, delivering high-quality materials on time and with a strong focus on instructional integrity, accessibility, and practical application in real-world business scenarios.…I am a Senior Training Consultant with over 20 years of experience specializing in SAP training development, e-learning, SAP Enable Now, and uPerform documentation. I have led end-to-end training programs for SAP S/4HANA across FICO, EAM, P2P, SAC, FM, and PS, driving business transformation, knowledge transfer, and go-live readiness for large organizations and government clients. I thrive on translating complex processes into clear, actionable training materials and engaging learning experiences that empower end users and support organizational change. Beyond SAP, I partner with government and enterprise clients to design, develop, and deliver end-user documentation, e-learning courses, and train-the-trainer programs. I work in English and French, delivering high-quality materials on time and with a strong focus on instructional integrity, accessibility, and practical application in real-world business scenarios.

Shirley Zeki

Instructional Designer, Content Creator, Content Designer, +2

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I am a Senior Training Consultant with over 20 years of experience specializing in SAP training development, e-learning, SAP Enable Now, and uPerform documentation. I have led end-to-end training programs for SAP S/4HANA across FICO, EAM, P2P, SAC, FM, and PS, driving business transformation, knowledge transfer, and go-live readiness for large organizations and government clients. I thrive on translating complex processes into clear, actionable training materials and engaging learning experiences that empower end users and support organizational change. Beyond SAP, I partner with government and enterprise clients to design, develop, and deliver end-user documentation, e-learning courses, and train-the-trainer programs. I work in English and French, delivering high-quality materials on time and with a strong focus on instructional integrity, accessibility, and practical application in real-world business scenarios.…I am a Senior Training Consultant with over 20 years of experience specializing in SAP training development, e-learning, SAP Enable Now, and uPerform documentation. I have led end-to-end training programs for SAP S/4HANA across FICO, EAM, P2P, SAC, FM, and PS, driving business transformation, knowledge transfer, and go-live readiness for large organizations and government clients. I thrive on translating complex processes into clear, actionable training materials and engaging learning experiences that empower end users and support organizational change. Beyond SAP, I partner with government and enterprise clients to design, develop, and deliver end-user documentation, e-learning courses, and train-the-trainer programs. I work in English and French, delivering high-quality materials on time and with a strong focus on instructional integrity, accessibility, and practical application in real-world business scenarios.

Available to hire

I am a Senior Training Consultant with over 20 years of experience specializing in SAP training development, e-learning, SAP Enable Now, and uPerform documentation. I have led end-to-end training programs for SAP S/4HANA across FICO, EAM, P2P, SAC, FM, and PS, driving business transformation, knowledge transfer, and go-live readiness for large organizations and government clients. I thrive on translating complex processes into clear, actionable training materials and engaging learning experiences that empower end users and support organizational change.

Beyond SAP, I partner with government and enterprise clients to design, develop, and deliver end-user documentation, e-learning courses, and train-the-trainer programs. I work in English and French, delivering high-quality materials on time and with a strong focus on instructional integrity, accessibility, and practical application in real-world business scenarios.

Skills

Experience Level

Expert

Expert

Expert

Expert

Language

English

Fluent

French

Advanced

Work Experience

Instructional Designer at Province of Nova Scotia – Department of Cyber Security & Digital Solutions

April 1, 2024 - July 1, 2025

Led SAP S/4HANA training content development for the SAP Modernization Program, including FICO, EAM (AM & PM), P2P, SAC, FM, and PS. Created module overviews, user guides, exercise guides, quick reference guides, and reporting guides; edited and published Business Process Procedures; validated outlines with business SMEs; performed change/knowledge-transfer activities; conducted train-the-trainer readiness and dry-run sessions; identified data-load requirements and prepared training environments; delivered 12 e-learning courses, 2 VILT courses, 112 simulations with BPPs, 17 QRGs, and 1 Reporting Guide; delivered 10 Train-the-Trainer sessions and 1 additional VILT course. Used SAP Enable Now for simulations and In-App flows.

Technical Writer at Public Works and Government Services Canada (PWGSC)

October 1, 2023 - April 1, 2024

Converted in-class training content into self-serve e-learning materials using uPerform; developed Course Training Plans and uPerform simulations; collaborated with course trainers to enrich content; maintained alignment with SME approvals and project timelines.

Technical Writer at Public Services and Procurement Canada (PSPC)

July 1, 2022 - January 1, 2023

Updated guardrails for Government of Canada cloud operationalization framework; reviewed documentation standards; authored and updated end-user guides and references; collaborated with developers and SMEs to finalize content.

Instructional Designer, and Technical Writer at Toronto Community Housing (TCH)

December 1, 2021 - March 1, 2022

Developed Introduction and Navigation content, computer refresher materials, and supporting help text; authored quick reference guides and user manuals; collaborated with SMEs, functional consultants, and the training team to tailor content to end-users across housing-management processes.

Training Specialist, and Technical Writer at InVision Staffing Services Inc.

October 1, 2019 - August 1, 2020

Designed and delivered end-user training materials and e-learning content; created templates for training, onboarding, and process documentation; produced 4 e-learning courses and multiple guides; collaborated with SMEs, trainers, and implementation partners across SAP and other projects.

Training Specialist, and Technical Writer at Tomlinson

January 1, 2018 - June 1, 2018

Supported SAP S/4 HANA readiness by designing and developing role-based training modules for Finance, Master Data, Plant Maintenance, and HR; authored end-user documentation and exercise guides; created flowcharts and diagrams to explain concepts; tested and validated training materials in training and testing environments.

Technical Writer at InVision Staffing Services Inc.

January 1, 2016 - October 1, 2016

Produced training documentation and e-learning content, including templates and the end-user manuals; prepared Train-the-Trainer materials and support content for SAP and other systems.

Instructional Designer, and Technical Writer at Finastra

October 1, 2017 - December 1, 2017

Designed and delivered onboarding finance training readiness for global centers; developed role-based training content for new product implementations; produced case studies, lab guides, and facilitator materials; managed remote collaboration across multiple time zones.

SAP S/4 HANA Retail Training Project SAP Instructional Designer at The Home Depot Canada

February 1, 2013 - May 1, 2013

Planned and delivered e-learning for Merchants covering Planograms, OLAP/ILAP reports, BI reports; authored course objectives, content outlines, and end-user materials; created 2 sets of planogram e-learning and related training content; delivered Train-the-Trainer sessions.

SAP S/4 HANA Retail Training Project SAP Instructional Designer at The Home Depot Canada

September 1, 2012 - October 1, 2012

Developed planogram e-learning and BI/reporting modules for Merchants; authored end-user guides and assessments; delivered training content and support materials for SAP Retail implementation.

SAP Trainer / Training Developer, and Technical Writer at Loblaw Companies Limited

March 1, 2010 - August 1, 2012

ECC 6.0 Retail implementation training development for Merchandising; developed end-user documents, training materials, vendor master data guides, and various process manuals; produced 221 uPerform recordings and 57 uPerform recordings for workflows; delivered Train-the-Trainer sessions and end-user training for multiple merchandising processes.

Senior SAP Instructional Designer, and Technical Writer at NorthgateArinso (NGA)

February 1, 2001 - February 1, 2010

SAP implementations and upgrades for City of Mississauga, Scotiabank, Cadbury-Schweppes, Hydro One, Ericsson, Hershey Foods, Danone, Lufthansa, Paccar, Globe and Mail, JohnsonDiversey, and others. Created training and documentation for HR/payroll, PAM, PA, OM, and related modules; delivered uPerform recordings, e-learning, SOPs, flowcharts, and end-user materials; supported test scripts, data loading, and go-live readiness; managed end-user training content and training strategy across multiple global projects.