Available to hire
As a professional writer with experience in technical writing, instructional design, management, mentoring, training delivery, content strategy, and creative writing, I have a diverse set of skills that work best when they add value.
Get to know my work through my portfolio.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Language
English
Fluent
Work Experience
Principal Technical Author at LSEG (London Stock Exchange Group)
May 1, 2021 - PresentCreated a team of six technical writers, instructional designers, and copywriters to deliver online help for LSEG’s flagship Workspace product. Built hiring/training processes and set up collaborative workflows to support content delivery across help, onboarding, What's New, and upgrade apps. Facilitated communication between product, technology, content, and design teams to ensure goals were met; championed Agile delivery.
Senior Editorial Designer at Refinitiv (LSEG) – WFH
September 1, 2020 - May 1, 2021Led user experience design initiatives for Refinitiv’s online help ecosystem, updating legacy documentation and improving usability for Workspace users.
Learning Consultant / Content Strategist at Refinitiv (LSEG) – WFH
July 1, 2019 - April 1, 2020Built and mentored a team of 12 technical authors, instructional designers, and editors; defined strategy for content delivery for AWS technologies, APIs, and financial content; implemented agile content delivery to scale to 2,500+ FTEs and customers.
Lead Technical Trainer / Author at CSG International – WFH
July 1, 2004 - April 1, 2019Supported customers, employees, developers, and owners in understanding and utilizing CSG software; designed and delivered instructor-led training, e-learning, quick references, and documentation; reduced training costs and improved delivery times; led a four-trainer team transitioning to video, e-learning, webinars.
Senior Editorial Designer at Refinitiv (LSEG)
September 1, 2020 - May 1, 2021User experience design team lead; advised on and updated legacy Online Help systems; focused on improving documentation UX for financial data products.
Learning Consultant / Content Strategist at Refinitiv (LSEG)
July 1, 2019 - April 1, 2020Expanded and led a team delivering documentation and learning content for AWS technologies, APIs, and financial content; defined a strategy for content delivery and implemented an agile process to serve over 2,500 FTEs and customers.
Lead Technical Trainer / Author at CSG International
July 1, 2004 - April 1, 2019Designed and delivered instructor-led training, e-learning, virtual training, quick reference guides, and documentation; reduced training costs and improved delivery times; led a team of four trainers transitioning to modern formats like video and webinars.
Education
BA Humanities (Psychology) at University of Glamorgan
January 1, 1991 - January 1, 1991Industrial Psychology at University of Glamorgan
January 1, 1991 - January 1, 1991An Introduction to Computer Programming at The University of London, Coursera
January 1, 2018 - January 1, 2018The Instructional Design Method at Australia
January 1, 2016 - January 1, 2016Inspiring Leadership through Emotional Intelligence at Case Western Reserve University, Coursera
January 1, 2015 - January 1, 2015PL/SQL Fundamentals/Expert at Oracle
January 1, 2011 - January 1, 2011Leadership Excellence Programme at LSEG (Compass)
January 1, 2023 - January 1, 2023BA Humanities (Psychology) at University of Glamorgan
January 1, 1991 - January 1, 1991Industrial Psychology at UNISA
January 1, 2008 - January 1, 2008PL/SQL Fundamentals/Expert at Oracle
January 1, 2011 - January 1, 2011An Introduction to Computer Programming at The University of London, Coursera
January 1, 2018 - January 1, 2018Inspiring Leadership through Emotional Intelligence at Case Western Reserve University, Coursera
January 1, 2015 - January 1, 2015Leadership Excellence Programme at LSEG (Compass)
January 1, 2023 - January 1, 2023Qualifications
Leadership Excellence Programme
January 1, 2023 - January 1, 2023An Introduction to Computer Programming
January 1, 2018 - January 1, 2018The Instructional Design Method
January 1, 2016 - January 1, 2016Inspiring Leadership through Emotional Intelligence
January 1, 2015 - January 1, 2015PL/SQL Fundamentals/Expert
January 1, 2011 - January 1, 2011Industrial Psychology
January 1, 1991 - January 1, 1991BA Humanities (Psychology)
January 1, 1991 - January 1, 1991Leadership Excellence Programme
January 1, 2023 - January 1, 2023Industry Experience
Software & Internet, Financial Services, Professional Services, Education, Media & Entertainment
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
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