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I am a dedicated Software Quality Assurance Analyst with 15+ years of experience delivering high-quality IT software across utilities, federal taxing authorities, e-commerce, logistics, and financial services. I excel at creating comprehensive test plans, executing manual and automated tests, and collaborating with cross-functional teams to ensure reliable, user-friendly products. I bring strong analytical skills, proficiency with SQL, XML, Unix, and CI/CD pipelines, and a track record of mentoring junior QA analysts and coordinating releases in Agile environments.…I am a dedicated Software Quality Assurance Analyst with 15+ years of experience delivering high-quality IT software across utilities, federal taxing authorities, e-commerce, logistics, and financial services. I excel at creating comprehensive test plans, executing manual and automated tests, and collaborating with cross-functional teams to ensure reliable, user-friendly products. I bring strong analytical skills, proficiency with SQL, XML, Unix, and CI/CD pipelines, and a track record of mentoring junior QA analysts and coordinating releases in Agile environments.

Elizabeth Milano

QA Engineer, Project Manager, Full Stack Developer, +1

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I am a dedicated Software Quality Assurance Analyst with 15+ years of experience delivering high-quality IT software across utilities, federal taxing authorities, e-commerce, logistics, and financial services. I excel at creating comprehensive test plans, executing manual and automated tests, and collaborating with cross-functional teams to ensure reliable, user-friendly products. I bring strong analytical skills, proficiency with SQL, XML, Unix, and CI/CD pipelines, and a track record of mentoring junior QA analysts and coordinating releases in Agile environments.…I am a dedicated Software Quality Assurance Analyst with 15+ years of experience delivering high-quality IT software across utilities, federal taxing authorities, e-commerce, logistics, and financial services. I excel at creating comprehensive test plans, executing manual and automated tests, and collaborating with cross-functional teams to ensure reliable, user-friendly products. I bring strong analytical skills, proficiency with SQL, XML, Unix, and CI/CD pipelines, and a track record of mentoring junior QA analysts and coordinating releases in Agile environments.

Available to hire

I am a dedicated Software Quality Assurance Analyst with 15+ years of experience delivering high-quality IT software across utilities, federal taxing authorities, e-commerce, logistics, and financial services. I excel at creating comprehensive test plans, executing manual and automated tests, and collaborating with cross-functional teams to ensure reliable, user-friendly products.

I bring strong analytical skills, proficiency with SQL, XML, Unix, and CI/CD pipelines, and a track record of mentoring junior QA analysts and coordinating releases in Agile environments.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Work Experience

Software Quality Assurance II at Meridian Cooperative (SEDC)

October 1, 2022 - March 1, 2025

Developed comprehensive test cases and plans for manual testing (functional, smoke, integration, regression, black box, UAT/BETA, and production) for cloud API, GUI, and software issues; utilized SQL scripting, XML, and Unix commands to diagnose and resolve issues while integrating CI/CD pipelines. Researched, analyzed, and implemented test designs and scenarios in accordance with regulations; created raw data and data conversions for cloud-based apps; managed data validation and daily IT tasks. Collaborated with Release Managers, DevOps, designers, product managers, and testers in an Agile environment; mentored Level I/II QA analysts and conducted cross-functional training.

Quality Assurance Senior Consultant – ServiceNow at Booz Allen Hamilton

July 1, 2022 - October 1, 2022

Developed, maintained, and executed manual and automated test plans for ServiceNow modules for custom healthcare applications; maintained traceability between requirements, test cases, and compliance documentation. Used ServiceNow ATF to streamline regression testing; validated workflows, forms, integrations, and reports that manage federal health data, ensuring HIPAA/FISMA compliance. Created step-by-step test cases (Gherkin/Cucumber) and collaborated with developers, system administrators, and stakeholders to identify and retest defects in an Agile/Scrum setting.

Software Quality Assurance II at Meridian Cooperative

June 1, 2014 - May 1, 2022

Created well-defined test cases and test plans for smoke testing, functional testing, integration testing, regression testing, UAT/BETA, and production; tested cloud-based SAAS, legacy applications, and Utility Management billing/ accounting software. Used SQL, XML, CSV, and Unix commands to diagnose, validate data, and resolve issues. Tracked defects and progress using JIRA, Zephyr, Confluence, and XMS; presented weekly test scenarios to stakeholders and coordinated build deployments with Release Managers in an Agile environment.

Quality Assurance Specialist II at BSI INC, BUSINESS SOFTWARE INC

October 1, 2006 - June 1, 2014

Designed and executed Salesforce functional, regression, and integration tests; validated custom objects, workflows, Lightning components, Apex classes, and Flows; performed data migrations and deployments; developed and maintained automation scripts to optimize regression testing; collaborated with developers, admins, and business analysts; participated in Agile ceremonies to ensure quality and rapid release readiness.

Quality Assurance Analyst / Product Support at Meridian Cooperative – Tucker

August 1, 2004 - October 1, 2006

Executed manual test cases to validate Mainframe data against web application; reviewed software documentation for accuracy and completeness; worked with Oracle SQL, Linux/Unix, and various internal tools to ensure data integrity and system reliability; provided product support and coordination for cross-functional teams.

Premier Accounts Payable Specialist at Genuine Parts Company

November 1, 1999 - August 1, 2004

Prepared and processed invoices, researched purchase orders, credit memos, and inventory discrepancies; collaborated with vendors and purchasing managers to resolve PO issues; utilized JD Edwards and IBM AS400 to maintain daily workflow; prepared and balanced daily journal entries and trained new staff.