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I’m Mallika Rai, a QA Lead and Automation Test Engineer with over 14 years of experience ensuring quality across Retail, Banking, e-commerce, Mortgage, and SAP environments. I enjoy shaping enterprise QA strategies, guiding teams through agile and hybrid processes, and building scalable automation frameworks that deliver reliable results. I’m passionate about collaborating with product and development teams, mentoring teammates, and driving data-driven testing to speed up delivery without sacrificing quality. Outside of work, I’m committed to continuous learning and sharing knowledge through workshops and mentoring. I love helping teams adopt best practices, improve test coverage, and ship high-quality software that users love.…I’m Mallika Rai, a QA Lead and Automation Test Engineer with over 14 years of experience ensuring quality across Retail, Banking, e-commerce, Mortgage, and SAP environments. I enjoy shaping enterprise QA strategies, guiding teams through agile and hybrid processes, and building scalable automation frameworks that deliver reliable results. I’m passionate about collaborating with product and development teams, mentoring teammates, and driving data-driven testing to speed up delivery without sacrificing quality. Outside of work, I’m committed to continuous learning and sharing knowledge through workshops and mentoring. I love helping teams adopt best practices, improve test coverage, and ship high-quality software that users love.

Mallika Rai

QA Engineer, Full Stack Developer, Web Developer, +2

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I’m Mallika Rai, a QA Lead and Automation Test Engineer with over 14 years of experience ensuring quality across Retail, Banking, e-commerce, Mortgage, and SAP environments. I enjoy shaping enterprise QA strategies, guiding teams through agile and hybrid processes, and building scalable automation frameworks that deliver reliable results. I’m passionate about collaborating with product and development teams, mentoring teammates, and driving data-driven testing to speed up delivery without sacrificing quality. Outside of work, I’m committed to continuous learning and sharing knowledge through workshops and mentoring. I love helping teams adopt best practices, improve test coverage, and ship high-quality software that users love.…I’m Mallika Rai, a QA Lead and Automation Test Engineer with over 14 years of experience ensuring quality across Retail, Banking, e-commerce, Mortgage, and SAP environments. I enjoy shaping enterprise QA strategies, guiding teams through agile and hybrid processes, and building scalable automation frameworks that deliver reliable results. I’m passionate about collaborating with product and development teams, mentoring teammates, and driving data-driven testing to speed up delivery without sacrificing quality. Outside of work, I’m committed to continuous learning and sharing knowledge through workshops and mentoring. I love helping teams adopt best practices, improve test coverage, and ship high-quality software that users love.

Available to hire

I’m Mallika Rai, a QA Lead and Automation Test Engineer with over 14 years of experience ensuring quality across Retail, Banking, e-commerce, Mortgage, and SAP environments. I enjoy shaping enterprise QA strategies, guiding teams through agile and hybrid processes, and building scalable automation frameworks that deliver reliable results. I’m passionate about collaborating with product and development teams, mentoring teammates, and driving data-driven testing to speed up delivery without sacrificing quality.

Outside of work, I’m committed to continuous learning and sharing knowledge through workshops and mentoring. I love helping teams adopt best practices, improve test coverage, and ship high-quality software that users love.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Language

Javanese

Advanced

Afar

Intermediate

Work Experience

QA automation (SME) at Cloudberry/Rhombus Systems

October 1, 2024 - Present

Acted as SME for QA automation strategy; trained and mentored junior QA engineers; conducted internal workshops on Selenium, TestNG, and Cucumber; created onboarding guides; designed and optimized automation scripts in Jenkins; developed a robust Selenium WebDriver framework with TestNG and JUnit; built mobile automation with Appium; integrated Appium tests into CI/CD with GitLab; collaborated with developers to troubleshoot defects and ensure app stability; performed performance testing with Apache JMeter.

Senior QA Engineer at Innova Solutions (Client: Publix)

September 1, 2022 - October 1, 2024

End-to-end QA testing for Item Portal, Maintenance Portal, and Coupon Portal. UI testing with dotnet, C#, Angular, TypeScript, and Node.js; backend/API testing with SQL Server, Swagger, and Kafka Confluent; JSON payload testing; automated testing with Playwright and Selenium (Java); Page Object Model; Extent Reports; API testing with Postman; environment and branch management via Azure DevOps and Visual Studio Code.

QA Lead / Web Services Tester at Bank of America

May 1, 2021 - August 1, 2022

Led testing of new services and service-related changes within credit card workflows. Performed functional and system integration testing of account maintenance, fees, balances, rewards, statements, and other monetary functions. Tested SOAP/REST, HTTPS, MQ/JMS messaging; ETL workflows for Oracle; offshore QA coordination; automation using Parasoft Soatest; manual test scripting in ALM; Jira/ALM for defect tracking; Java-based web services and UI regression using Selenium with Java; Agile/hybrid delivery.

QA PMO at National Bankruptcy Services

April 1, 2015 - May 1, 2021

Created manual and automated test strategy for internal/external web portals. Used Scrum with BDD adoption; produced acceptance criteria and test artifacts; managed test plans, test scripts, and traceability in Azure DevOps/TFS; implemented automation with Selenium, SpecFlow, and Xunit; performed REST API testing with Postman/Swagger; tested ETL with SSIS; conducted data integrity tests for bankruptcy-related workflows; coordinated testing across third-party platforms (PACT, LPS).

Lead / Consultant System Software at Bank of America

March 1, 2011 - April 1, 2015

Contributed to Bankruptcy Automated Payment Systems (BAPS) enhancements. Planned and designed testing solutions for complex projects; authored test plans; oversaw test artifacts, data setup, and requirement traceability; led automation efforts for regression testing; used ALM to manage backlogs and defects; collaborated with offshore teams and internal stakeholders to ensure timely delivery.