user1325605

Senior Quality Automation Engineer at ServiceTitan

Led QA automation initiatives, pruning and refactoring stale automated tests to cut total test runtime by 40% and improve CI/CD pipeline efficiency. Expanded automated E2E, backend, and UI test coverage to boost product reliability and reduce regressions. Collaborated with developers and product managers to shift testing left for earlier feedback and faster defect detection. Interviewed, trained, and mentored Quality Automation Engineers, establishing testing standards. Partnered with the Apex team to beta test new test frameworks and tools, driving continuous QA improvements. Maintained and extended automated E2E, UI, and API tests using Cypress. Integrated performance testing with k6 to improve load handling.

QA Automation Engineer I at ServiceTitan

Extended and maintained Cypress and WebdriverIO API and UI automation test suites. Collaborated with Product and Engineering teams through the SDLC to design and enhance features, reducing escape defects. Migrated legacy Selenium tests to Cypress. Reduced major and blocker bugs by 65% in Q3/Q4 2021, outperforming the QA-wide average of 15%. Created an Internship and Mentorship program to identify and develop high-performing Customer Support Advocates. Participated in hiring committees for QA Analysts and Automation Engineers.

QA Analyst at ServiceTitan

Participated in Agile ceremonies to provide QA feedback on testability and user experience improvements. Consistently recognized by leadership and peers for high performance. Provided ongoing mentorship to QA Analysts and Automation Engineers.

Customer Support Advocate II at ServiceTitan

Earned Founders’ Club 2020 award for excellence in leadership, performance, and contributions to company success. Recognized as a top performer based on the volume and quality of customer interactions. Consistently exceeded 2.65 OKR; top producer in positive customer surveys and case resolution.