I am a Senior QA Lead with 15+ years of experience delivering high-quality software solutions across enterprise banking, financial services, and cloud-based platforms. My background spans end-to-end manual and functional testing, API automation using Postman/Newman, and growing expertise in Selenium WebDriver (Java, TestNG, POM). I have led large-scale QA efforts for complex onboarding, account opening, teller systems, ECM, and digital banking applications, ensuring data integrity, compliance, and seamless customer experiences. Throughout my career, I have been recognized for my strong ownership, attention to detail, and ability to work effectively with cross-functional teams. I bring deep domain knowledge in Fiserv/FIS systems, Hogan mainframe validations, digital banking workflows, and enterprise-level data integration. I excel at defect triage, release readiness, backend validations, and building QA processes that prevent issues early driving a true shift-left quality culture. What sets me apart is my combination of hands-on testing expertise, business/domain understanding, and leadership skills. I am proactive, collaborative, highly organized, and committed to continuous learning. Recently, I have strengthened my automation skills through real-world API automation projects and ongoing Selenium training, broadening my ability to contribute in hybrid manual + automation roles. I am passionate about delivering reliable, user-centric software and being a quality advocate for the teams I support.

Sumalatha (Suma) Rajendran

I am a Senior QA Lead with 15+ years of experience delivering high-quality software solutions across enterprise banking, financial services, and cloud-based platforms. My background spans end-to-end manual and functional testing, API automation using Postman/Newman, and growing expertise in Selenium WebDriver (Java, TestNG, POM). I have led large-scale QA efforts for complex onboarding, account opening, teller systems, ECM, and digital banking applications, ensuring data integrity, compliance, and seamless customer experiences. Throughout my career, I have been recognized for my strong ownership, attention to detail, and ability to work effectively with cross-functional teams. I bring deep domain knowledge in Fiserv/FIS systems, Hogan mainframe validations, digital banking workflows, and enterprise-level data integration. I excel at defect triage, release readiness, backend validations, and building QA processes that prevent issues early driving a true shift-left quality culture. What sets me apart is my combination of hands-on testing expertise, business/domain understanding, and leadership skills. I am proactive, collaborative, highly organized, and committed to continuous learning. Recently, I have strengthened my automation skills through real-world API automation projects and ongoing Selenium training, broadening my ability to contribute in hybrid manual + automation roles. I am passionate about delivering reliable, user-centric software and being a quality advocate for the teams I support.

Available to hire

I am a Senior QA Lead with 15+ years of experience delivering high-quality software solutions across enterprise banking, financial services, and cloud-based platforms. My background spans end-to-end manual and functional testing, API automation using Postman/Newman, and growing expertise in Selenium WebDriver (Java, TestNG, POM). I have led large-scale QA efforts for complex onboarding, account opening, teller systems, ECM, and digital banking applications, ensuring data integrity, compliance, and seamless customer experiences.

Throughout my career, I have been recognized for my strong ownership, attention to detail, and ability to work effectively with cross-functional teams. I bring deep domain knowledge in Fiserv/FIS systems, Hogan mainframe validations, digital banking workflows, and enterprise-level data integration. I excel at defect triage, release readiness, backend validations, and building QA processes that prevent issues early driving a true shift-left quality culture.

What sets me apart is my combination of hands-on testing expertise, business/domain understanding, and leadership skills. I am proactive, collaborative, highly organized, and committed to continuous learning. Recently, I have strengthened my automation skills through real-world API automation projects and ongoing Selenium training, broadening my ability to contribute in hybrid manual + automation roles.

I am passionate about delivering reliable, user-centric software and being a quality advocate for the teams I support.

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Experience Level

Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert

Language

English
Fluent

Work Experience

Principal QA Engineer at First Citizens Bank (Acquired SVB)
January 1, 2022 - November 1, 2025
Built Selenium WebDriver automation (Java, TestNG, POM) and Postman API tests supporting onboarding and account creation. Led end-to-end QA for Digital One Banker BAO across DDA, Savings, MMI, CDA, REA, and TOA product lines. Performed Hogan + SQL backend validations for onboarding, customer creation, and servicing workflows. Improved shared automation frameworks, reusable components, and Git/GitHub version control practices. Drove defect triage, cross-team coordination, and release readiness with structured QA reviews. Mentored junior QA engineers and delivered QA metrics, dashboards, and go/no-go recommendations.
Senior Software Test Engineer at Silicon Valley Bank
July 1, 2022 - December 1, 2022
Tested AWS EventBridge, Step Functions, Lambda, and DynamoDB event-driven processes. Automated API validations using Postman and Python for Loan IQ ingestion. Created JSON event payloads, test data, and backend validations. Used X-Ray and JIRA for test planning and defect management.
Senior QA Lead at Regional Management Corp
February 1, 2022 - July 1, 2022
Led testing for web and mobile loan servicing platform. Validated DocuSign workflows, functional/regression tests, and SQL backend. Coordinated offshore teams for regression cycles and releases.
Senior QA Engineer at Infor
November 1, 2017 - February 1, 2022
Performed functional, regression, performance, API, and backend testing. Managed QA environments and SQL/Oracle databases and led offshore QA resources.
Senior QA Analyst at Wells Fargo
August 1, 2017 - November 1, 2017
Executed test plans and sprint-based regression using HP ALM.
Senior QA Analyst at CareSource
October 1, 2016 - May 1, 2017
Built QTP scripts and validated FACETS backend data; executed SOAP API tests.
QA Automation Tester at M&T Bank
January 1, 2016 - October 1, 2016
Developed UFT automation scripts and performed Oracle backend validations.
QA Analyst at 7th Sense Technologies (India)
January 1, 2006 - January 1, 2010
QA Analyst; supported testing across multiple projects.

Education

Bachelor of Engineering – Electronics & Communication Engineering at Anna University, Chennai, India
January 11, 2030 - December 9, 2025

Qualifications

HP Unified Functional Testing Professional (QTP/UFT)
January 11, 2030 - December 9, 2025
Webpage Design & Development – Erie Community College, NY
January 11, 2030 - December 9, 2025
LambdaTest Manual Testing Certification
January 11, 2030 - December 9, 2025
SQL Tutorial for Testers – Udemy
January 11, 2030 - December 9, 2025

Industry Experience

Financial Services, Software & Internet, Professional Services