Detail oriented and proactive specialist transitioning into tech, with strong customer service experience and a solid foundation in web development. Skilled in problem solving, communication, and handling user requests with accuracy and empathy. Passionate about technology, blockchain, and providing exceptional customer support. Able to work under pressure, multitask, and deliver fast, precise responses.

Victoria Nasova

Detail oriented and proactive specialist transitioning into tech, with strong customer service experience and a solid foundation in web development. Skilled in problem solving, communication, and handling user requests with accuracy and empathy. Passionate about technology, blockchain, and providing exceptional customer support. Able to work under pressure, multitask, and deliver fast, precise responses.

Available to hire

Detail oriented and proactive specialist transitioning into tech, with strong customer service experience and a solid foundation in web development. Skilled in problem solving, communication, and handling user requests with accuracy and empathy. Passionate about technology, blockchain, and providing exceptional customer support. Able to work under pressure, multitask, and deliver fast, precise responses.

See more

Experience Level

Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Beginner
Beginner
Beginner
See more

Language

English
Intermediate
Spanish; Castilian
Beginner
Russian
Fluent

Work Experience

Intern, Customer Support & Operations at Atlas Analytics
January 1, 2024 - January 1, 2025
Explored the application across user roles to identify usability issues; prepared UI/UX improvement reports and analyzed user questions from support channels; tested user scenarios and simulated error cases to support development and QA processes; communicated findings clearly to team members and helped improve internal processes.
No-code Development & Client Support
January 1, 2023 - January 1, 2024
Built interactive pages and logic-based questionnaires using Bubble, Tilda, and Xano; supported clients by troubleshooting issues, improving UI flows, and ensuring smooth project delivery; worked directly with user feedback to refine and improve product features.
Economics Professional / Analyst
January 1, 2012 - January 1, 2021
Economics-focused experience with a bachelor’s degree in economics; strong analytical thinking, responsibility, and ability to handle sensitive information.

Education

Bachelor of Economics at Moscow State Technical Institute
January 1, 2006 - January 1, 2012

Qualifications

Add your qualifications or awards here.

Industry Experience

Software & Internet, Professional Services, Education, Financial Services

Experience Level

Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Beginner
Beginner
Beginner
See more