Hello, my name is Pam and I am a qualified Digital Learning Designer with extensive experience creating engaging, inclusive, and interactive e-learning solutions for healthcare, education, and non-profit organisations. I specialise in transforming complex subject matter into clear, learner-centred digital experiences that drive understanding, compliance, and engagement. I work closely with stakeholders and Subject Matter Experts to define learning objectives, structure courses, and design effective learning journeys. Using proven instructional design methodologies such as ADDIE, I develop detailed storyboards and course plans that ensure learning content is purposeful, accessible, and aligned with organisational goals. I have strong hands-on experience developing interactive e-learning modules using Articulate Rise 360 and Articulate Storyline, and I am comfortable incorporating animation and multimedia tools such as Vyond, video, and voiceover to enhance learner engagement. My work consistently follows accessibility best practices and adult learning principles to ensure usability for diverse audiences. Across my roles, I have delivered end-to-end digital learning projects remotely, managing timelines, quality assurance, and stakeholder feedback to produce high-quality learning outputs. I am detail-oriented, highly organised, and committed to delivering polished, effective training solutions that meet agreed specifications and deadlines. I value collaborative working relationships and am always open to ongoing or repeat engagements where I can continue to add value. I am available for flexible, project-based freelance work and enjoy partnering with clients to create impactful digital learning experiences that deliver measurable outcomes.

Pamela Pillay

Hello, my name is Pam and I am a qualified Digital Learning Designer with extensive experience creating engaging, inclusive, and interactive e-learning solutions for healthcare, education, and non-profit organisations. I specialise in transforming complex subject matter into clear, learner-centred digital experiences that drive understanding, compliance, and engagement. I work closely with stakeholders and Subject Matter Experts to define learning objectives, structure courses, and design effective learning journeys. Using proven instructional design methodologies such as ADDIE, I develop detailed storyboards and course plans that ensure learning content is purposeful, accessible, and aligned with organisational goals. I have strong hands-on experience developing interactive e-learning modules using Articulate Rise 360 and Articulate Storyline, and I am comfortable incorporating animation and multimedia tools such as Vyond, video, and voiceover to enhance learner engagement. My work consistently follows accessibility best practices and adult learning principles to ensure usability for diverse audiences. Across my roles, I have delivered end-to-end digital learning projects remotely, managing timelines, quality assurance, and stakeholder feedback to produce high-quality learning outputs. I am detail-oriented, highly organised, and committed to delivering polished, effective training solutions that meet agreed specifications and deadlines. I value collaborative working relationships and am always open to ongoing or repeat engagements where I can continue to add value. I am available for flexible, project-based freelance work and enjoy partnering with clients to create impactful digital learning experiences that deliver measurable outcomes.

Available to hire

Hello, my name is Pam and I am a qualified Digital Learning Designer with extensive experience creating engaging, inclusive, and interactive e-learning solutions for healthcare, education, and non-profit organisations. I specialise in transforming complex subject matter into clear, learner-centred digital experiences that drive understanding, compliance, and engagement.

I work closely with stakeholders and Subject Matter Experts to define learning objectives, structure courses, and design effective learning journeys. Using proven instructional design methodologies such as ADDIE, I develop detailed storyboards and course plans that ensure learning content is purposeful, accessible, and aligned with organisational goals.

I have strong hands-on experience developing interactive e-learning modules using Articulate Rise 360 and Articulate Storyline, and I am comfortable incorporating animation and multimedia tools such as Vyond, video, and voiceover to enhance learner engagement. My work consistently follows accessibility best practices and adult learning principles to ensure usability for diverse audiences.

Across my roles, I have delivered end-to-end digital learning projects remotely, managing timelines, quality assurance, and stakeholder feedback to produce high-quality learning outputs. I am detail-oriented, highly organised, and committed to delivering polished, effective training solutions that meet agreed specifications and deadlines. I value collaborative working relationships and am always open to ongoing or repeat engagements where I can continue to add value.

I am available for flexible, project-based freelance work and enjoy partnering with clients to create impactful digital learning experiences that deliver measurable outcomes.

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Work Experience

Digital Training Specialist at Doctor Care Anywhere
March 1, 2023 - August 1, 2025
Delivered inclusive digital training solutions for clinical and support teams. Collaborated with SMEs to analyse training needs and create session planners, scripts, and storyboards. Designed engaging e-learning experiences using Articulate Rise 360, Camtasia videos and GIFs. Managed end-to-end projects using the ADDIE framework for timely delivery and alignment with stakeholders. Developed inclusive learning experiences following accessibility standards and instructional design, storyboards and SCORM. Edited procedural PDFs to ensure consistency in clinical content. Managed onboarding training, enrolment, and performance tracking in Litmos. Launched a SharePoint training hub to centralise materials and enhance learner access.
Volunteer - Remote Learning Designer at Rumie
October 1, 2022 - January 1, 2024
Remote Learning Designer (Volunteer) contributing to digital learning design for a non-profit.
Medical Information Training Specialist (contract) at ProPharma Group
December 1, 2021 - September 1, 2022
Designed and implemented training for 5 EU Medical Information Specialist teams using the ADDIE model. Collaborated with Subject Matter Experts to create PowerPoints, quizzes, and guides that addressed training needs and knowledge gaps. Developed an on-demand platform for safe, scenario-based vaccine product training. Managed a training portfolio with SMEs, achieving 100% alignment with client objectives on vaccine compliance. Delivered onboarding training via Microsoft Teams, ensuring project targets were met. Received a special training team acknowledgement for training contributions.
Volunteer - Remote Web Content Developer at Age UK Berkshire and Age UK Plymouth
June 1, 2021 - March 1, 2023
Remote web content development and design support.
Clerical temp at Plymouth Hospitals NHS Trust
September 1, 2019 - December 1, 2021
Organised clinic lists/filing.
Transcriber at Plymouth Hospitals NHS Trust
September 1, 2019 - December 1, 2021
Typing clinical letters, admin tasks.
EPR Support Administrator at Plymouth Hospitals NHS Trust
September 1, 2019 - December 1, 2021
Managed updates for ESR accounts, ensuring accurate module systems training. Handled e-learning queries and created or updated system accounts. Resolved IT ticket issues efficiently and ran reports to investigate patient records, aligning with NHS objectives. Streamlined account management processes to enhance training accessibility. Improved response time to IT ticket issues, increasing user satisfaction. Conducted thorough report analysis, supporting compliance with NHS standards.
Employability Assistant at University of Plymouth
March 1, 2015 - July 1, 2019
Supported career planning, used CRM, developed digital resources.

Education

Add your educational history here.

Qualifications

Apprenticeship, Level 5, Digital Learning Designer (Merit)
January 11, 2030 - December 16, 2025
BSc International Relations with Psychology (2:1)
January 11, 2030 - December 16, 2025
GCSE Maths (4)
January 11, 2030 - December 16, 2025
Information Management (Certification)
January 11, 2030 - December 16, 2025
NVQ Level 3 Advice and Guidance (Pass)
January 11, 2030 - December 16, 2025
EDI Level 2 (Certificate)
January 11, 2030 - December 16, 2025
RSA NCVQ Level 2 & 3 Administration (Certificate)
January 11, 2030 - December 16, 2025
Apprenticeship, Level 5, Digital Learning Designer (Merit)
January 11, 2030 - December 16, 2025
Information Management (Certification)
January 11, 2030 - December 16, 2025
NVQ Level 3 Advice and Guidance (Pass)
January 11, 2030 - December 16, 2025
EDI Level 2 (Certificate)
January 11, 2030 - December 16, 2025
RSA NCVQ Level 2 & 3 Administration (Certificate)
January 11, 2030 - December 16, 2025

Industry Experience

Education, Healthcare, Professional Services, Media & Entertainment