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Experienced in developing comprehensive instructional materials tailored to diverse learning needs, with accountability for instructional design and management of multiple projects. Conducted needs assessments to identify training solutions for performance gaps, resulting in the development of effective design documents and performance support solutions. Collaborated with subject matter experts to create various instructional design solutions, utilizing a range of methods including eLearning and instructor-led training. Successfully implemented a Best Practice Library program, providing leadership and mentoring to enhance the application of instructional design principles across the organization.…Experienced in developing comprehensive instructional materials tailored to diverse learning needs, with accountability for instructional design and management of multiple projects. Conducted needs assessments to identify training solutions for performance gaps, resulting in the development of effective design documents and performance support solutions. Collaborated with subject matter experts to create various instructional design solutions, utilizing a range of methods including eLearning and instructor-led training. Successfully implemented a Best Practice Library program, providing leadership and mentoring to enhance the application of instructional design principles across the organization.

Traci Isbell Hagler

Instructional Designer, Online Trainer, Content Designer, +2

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Experienced in developing comprehensive instructional materials tailored to diverse learning needs, with accountability for instructional design and management of multiple projects. Conducted needs assessments to identify training solutions for performance gaps, resulting in the development of effective design documents and performance support solutions. Collaborated with subject matter experts to create various instructional design solutions, utilizing a range of methods including eLearning and instructor-led training. Successfully implemented a Best Practice Library program, providing leadership and mentoring to enhance the application of instructional design principles across the organization.…Experienced in developing comprehensive instructional materials tailored to diverse learning needs, with accountability for instructional design and management of multiple projects. Conducted needs assessments to identify training solutions for performance gaps, resulting in the development of effective design documents and performance support solutions. Collaborated with subject matter experts to create various instructional design solutions, utilizing a range of methods including eLearning and instructor-led training. Successfully implemented a Best Practice Library program, providing leadership and mentoring to enhance the application of instructional design principles across the organization.

Available to hire

Experienced in developing comprehensive instructional materials tailored to diverse learning needs, with accountability for instructional design and management of multiple projects. Conducted needs assessments to identify training solutions for performance gaps, resulting in the development of effective design documents and performance support solutions. Collaborated with subject matter experts to create various instructional design solutions, utilizing a range of methods including eLearning and instructor-led training. Successfully implemented a Best Practice Library program, providing leadership and mentoring to enhance the application of instructional design principles across the organization.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

Work Experience

Instructional Design Consultant at Optum

June 1, 2017 - Present

Accountable for instructional design and project management of multiple projects; provide design framework for curriculum; manage task lists, learning objectives, content outlines, and performance support solutions; conduct needs assessments to identify training solutions; develop design documents; manage development of performance support solutions using diverse methods; collaborate with SMEs; consult with business partners and stakeholders; implemented Best Practice Library program; conducted train-the-trainer sessions; delivered online training across business segments; designed learning and performance-based materials and assessments; evaluated existing content for training development; produced materials in various media; led management reporting and vendor coordination.

Training Manager / Instructional Designer / Online University Administrator at Check Smart/Easy Money

January 1, 2009 - December 31, 2014

Tracked progress and training requirements; established all learner paths in LMS; developed nationwide curriculum for financial retail locations; delivered Anti-Money-Laundering compliance training; trained managers on customer service principles; developed materials for store associates; coordinated on-site and virtual training; worked with SMEs and vendors to develop curricula; built enterprise-level training capabilities.

Lead BPO Trainer at DST Health Solutions

January 1, 2008 - December 31, 2009

Provided high-level training for Bank of America healthcare representatives, including classroom, train-the-trainer, video conferencing, webinars, and Q&A; delivered face-to-face and web-based training for medical claims processing systems; developed documentation including instructional manuals, quick reference guides, and test result forms; maintained LMS documentation; trained staff on CRM tools, billing systems, and proprietary applications; explored emerging training technologies and delivery methods; managed on-site training during open enrollment.

Virtual Trainer at Working Solutions

January 1, 2007 - December 31, 2007

Developed and presented multilevel classroom and virtual training on client products for technical support agents; assisted in development of training materials, troubleshooting manuals, and user guides; created course guides for refresher workshops; prepared webinars and student reference materials to improve quality.

Exceptional Education Teacher at Shelby County Schools

January 1, 2002 - December 31, 2005

Taught learning-disabled students in resource and inclusion classrooms; designed and prepared materials for all subjects; assessed progress; participated in state testing; developed transition plans; balanced whole-group, small group, and individualized instruction; participated in IEPs and parent-teacher conferences; collaborated with teachers to train aides; planned field trips.

Exceptional Education Teacher at Jefferson County Schools

January 1, 1992 - December 31, 2002

Taught learning-disabled students in resource and inclusion classrooms; designed and prepared materials for all subjects; assessed progress; participated in state testing; developed transition plans; balanced instructional formats; participated in IEPs and parent-teacher conferences; collaborated with fellow teachers to share ideas and train aides; planned field trips.