Available to hire
I’m Samantha Kershaw, an Enablement and Learning Specialist who designs scalable onboarding and training programs across SaaS and enterprise platforms. I build role-specific ramp plans, eLearning modules, workshops, and playbooks that accelerate sales and product adoption, drive revenue, and boost team performance.
I partner closely with Sales, Product, Marketing, and Customer Success to turn data-driven insights into practical, engaging learning experiences, strengthening user confidence and ensuring high levels of employee and customer satisfaction.
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Work Experience
Customer Onboarding & Success Lead at Kuberno
August 1, 2023 - January 31, 2025Designed and launched structured onboarding and enablement programs that accelerated sales ramp time, improved consistency, and supported revenue growth across GTM teams. Partnered with Sales Leadership and cross-functional stakeholders to build playbooks, certification programs, and feedback loops that optimised processes and improved both rep and customer satisfaction. Implemented a centralised enablement content hub, reducing search time for resources by 40% and ensuring consistent messaging. Built a data-driven feedback loop with Sales and Product teams to refine onboarding curriculum using survey insights. Launched role-specific training agendas, increasing customer and colleague confidence and improving enablement satisfaction scores by 30%. Enhanced customer onboarding programs, reducing duration by 50% and improving time-to-revenue; contributed to an NPS increase.
Manager, Education Services at Medallia
August 1, 2021 - February 28, 2023Created scalable training and certification programs that equipped employees, clients, and partners with the skills to drive product adoption and revenue growth. Built feedback dashboards and certification frameworks that improved onboarding effectiveness, strengthened customer engagement, and aligned enablement with business priorities. Analysed customer engagement and usage data to design targeted training strategies, driving higher product adoption and improving client retention rates. Delivered system training to enterprise clients and strategic partners, enabling deeper product usage that supported expansion revenue and stronger renewal outcomes. Led the creation of an internal CX survey and reporting dashboard, streamlining feedback collection and enabling action on insights across teams. Built and refined post-training evaluation processes, using learner feedback to continuously improve program effectiveness and align training with business goals. Designed and delivered high-imp
Senior Training Consultant at Advanced
April 1, 2019 - August 31, 2021Developed and launched a scalable training suite of 80+ eLearning modules and workshops that accelerated ERP adoption, improved customer confidence, and supported revenue growth. Partnered with Product and Marketing to align enablement content with solution updates and coached junior trainers to deliver a consistent, high-quality onboarding experience. Designed and implemented a scalable training framework for multiple Advanced solutions, reducing time-to-train for new hires and ensuring consistent knowledge delivery across teams. Provided guidance and coaching for junior trainers, standardising instructional methods and improving training quality across the organisation. Conducted in-depth product knowledge workshops, equipping employees and clients with actionable skills, increasing user confidence and satisfaction. Continuously refined training content based on learner feedback and product updates, ensuring learning experiences remained relevant, engaging, and aligned with business
Training & Implementation Consultant at Truckfile
September 1, 2018 - April 30, 2019Developed and delivered targeted training programs and resources to optimise adoption of the platform for internal teams and external clients. Collaborated with Sales, Product, and Customer Success to improve workflows, drive platform usage, and enhance both employee and customer outcomes. Created role-specific enablement programs that accelerated platform adoption, leading to higher client engagement and increased upsell opportunities. Partnered with Sales and Customer Success teams to produce strategic training content, equipping teams to convert leads more effectively and drive revenue growth. Streamlined onboarding and training processes for new hires and clients, reducing ramp time and ensuring consistent knowledge delivery across teams. Built a centralised training resource library and conducted workshops that boosted user confidence and reduced support escalations.
Implementation Consultant at simPRO
March 1, 2017 - August 31, 2018Designed and delivered comprehensive training programs and resources for internal teams and clients, improving adoption and platform proficiency. Collaborated with Sales, Product, and Customer Success to optimise workflows, accelerate revenue outcomes, and enhance both employee and customer experience. Developed targeted enablement programs that accelerated platform adoption and empowered teams to close deals more efficiently. Partnered with Sales and Customer Success to create role-specific training content and playbooks, driving upsell, cross-sell, and client retention. Streamlined onboarding and continuous learning programs, reducing ramp time for new hires and standardising knowledge delivery. Built and maintained a centralised training content library, ensuring consistent access to up-to-date resources and best practices. Conducted workshops and hands-on training sessions that increased user confidence and reduced support escalations, improving customer satisfaction. Collected fee
Implementation & Training Consultant at Interact
April 1, 2015 - March 31, 2017Designed and delivered targeted training programs for internal teams and clients, driving adoption of the platform and enabling users to maximise its capabilities. Collaborated with Sales, Product, and Customer Success teams to improve workflows, enhance user proficiency, and support revenue growth. Designed and delivered role-specific enablement programs that accelerated platform adoption and equipped teams to close deals and drive upsell opportunities. Partnered with Sales and Customer Success to create strategic training content and playbooks, improving client engagement and contributing to revenue growth. Streamlined onboarding and ongoing training programs, reducing ramp time and standardising knowledge delivery across teams. Built and maintained a centralised training resource hub, ensuring employees and clients had easy access to up-to-date learning materials. Conducted workshops and hands-on training sessions that increased user confidence and reduced support escalations, impro
Senior Product Adoption Specialist & Line Manager at LexisNexis
January 1, 2013 - March 31, 2015Led a team of 60 Law Student Associates across the UK, delivering onboarding and enablement programs that accelerated product adoption in the Academic market. Partnered with Sales and Customer Success to produce strategic training content and playbooks, supporting higher conversion rates and stronger client retention. Streamlined onboarding and continuous learning programs for new hires and clients, reducing ramp time and standardising knowledge delivery. Built a centralised training content library, ensuring consistent access to up-to-date materials and best practices across teams. Conducted workshops and hands-on training sessions that increased user confidence and improved customer satisfaction scores. Collected learner and client feedback to refine training content and enhance engagement.
Training Consultant at LexisNexis
August 1, 2006 - March 31, 2013Designed and delivered onboarding and enablement programs for internal teams and clients, enhancing product knowledge and adoption across complex solutions. Collaborated with Sales, Product, and Customer Success teams to optimise workflows, improve client outcomes, and drive measurable business impact. Created and maintained a centralised training resource library, ensuring consistent access to up-to-date materials and best practices. Conducted workshops and hands-on training sessions that increased user confidence and satisfaction.
Education
CIPD Training Certificate at CIPD
January 11, 2030 - December 28, 2025NCFE eLearning Creation & Design Certification at NCFE
January 11, 2030 - December 28, 2025CIPD Training Certificate at Chartered Institute of Personnel and Development (CIPD)
January 11, 2030 - December 28, 2025NCFE eLearning Creation & Design Certification at NCFE
January 11, 2030 - December 28, 2025Qualifications
CIPD Training Certificate
January 11, 2030 - December 28, 2025NCFE eLearning Creation & Design Certification
January 11, 2030 - December 28, 2025Medallia Product Certifications
January 11, 2030 - December 28, 2025CIPD Training Certificate
January 11, 2030 - December 28, 2025NCFE eLearning Creation & Design Certification
January 11, 2030 - December 28, 2025Industry Experience
Software & Internet, Professional Services, Education, Media & Entertainment
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
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