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I am a software Quality Assurance professional with over 11 years of experience in testing and improving software. I specialize in manual and automated testing, creating test scripts, writing user stories, and tracking defects. I enjoy problem solving, learning new tools, and collaborating with teams to deliver reliable software. I thrive in Agile environments, have hands-on experience with APIs, web and mobile technologies, and cross-platform testing on Windows, macOS, iOS, and Android. I am self-motivated, detail-oriented, and work well both independently and in team settings, maintaining strong work ethics while supporting software testing, troubleshooting, and production readiness.…I am a software Quality Assurance professional with over 11 years of experience in testing and improving software. I specialize in manual and automated testing, creating test scripts, writing user stories, and tracking defects. I enjoy problem solving, learning new tools, and collaborating with teams to deliver reliable software. I thrive in Agile environments, have hands-on experience with APIs, web and mobile technologies, and cross-platform testing on Windows, macOS, iOS, and Android. I am self-motivated, detail-oriented, and work well both independently and in team settings, maintaining strong work ethics while supporting software testing, troubleshooting, and production readiness.

Ronald E. Baker Jr.

QA Engineer, Web Developer, Full Stack Developer, +2

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I am a software Quality Assurance professional with over 11 years of experience in testing and improving software. I specialize in manual and automated testing, creating test scripts, writing user stories, and tracking defects. I enjoy problem solving, learning new tools, and collaborating with teams to deliver reliable software. I thrive in Agile environments, have hands-on experience with APIs, web and mobile technologies, and cross-platform testing on Windows, macOS, iOS, and Android. I am self-motivated, detail-oriented, and work well both independently and in team settings, maintaining strong work ethics while supporting software testing, troubleshooting, and production readiness.…I am a software Quality Assurance professional with over 11 years of experience in testing and improving software. I specialize in manual and automated testing, creating test scripts, writing user stories, and tracking defects. I enjoy problem solving, learning new tools, and collaborating with teams to deliver reliable software. I thrive in Agile environments, have hands-on experience with APIs, web and mobile technologies, and cross-platform testing on Windows, macOS, iOS, and Android. I am self-motivated, detail-oriented, and work well both independently and in team settings, maintaining strong work ethics while supporting software testing, troubleshooting, and production readiness.

Available to hire

I am a software Quality Assurance professional with over 11 years of experience in testing and improving software. I specialize in manual and automated testing, creating test scripts, writing user stories, and tracking defects. I enjoy problem solving, learning new tools, and collaborating with teams to deliver reliable software.

I thrive in Agile environments, have hands-on experience with APIs, web and mobile technologies, and cross-platform testing on Windows, macOS, iOS, and Android. I am self-motivated, detail-oriented, and work well both independently and in team settings, maintaining strong work ethics while supporting software testing, troubleshooting, and production readiness.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Advanced

Work Experience

Software Test Engineer II at Clinical Architecture

November 1, 2024 - December 31, 2025

Conducted rigorous software testing procedures to maintain high product quality and identify potential issues. Used JIRA for test scripts, bug tracking, and user stories. Tested UI and APIs with Swagger and JMeter; leveraged AWS, Google Cloud, and MLLP for robust application testing. Performed automation and performance testing with JMeter; validated data with Microsoft SQL. Collaborated using MS Office and Teams within an Agile framework. Provided Tier II support for B2B applications.

Client Service Agent at Unisys @ Lilly

July 1, 2023 - November 30, 2024

Documented call details and resolutions to QA standards. Managed team email communications and maintained confidentiality. Administered user accounts using eCTS, Microsoft Identity Manager, and Active Directory; handled task assignments in ServiceNow. Used Office 365, MS Teams, Veeva Vault, and PowerBI to perform daily activities; provided technical end-user support to improve system reliability.

Software Support Analyst / Application Developer at JAG Professional Services LLC.

October 1, 2022 - April 30, 2024

Executed rigorous software testing procedures and used JIRA for test scripts, bug tracking, and task management. Developed and tested software applications with JavaScript, HTML, Node.js, React.js, and CSS. Participated in requirement analysis and project planning; performed UI/API testing with Selenium and Postman. Assisted with UAT and deployments; followed Agile/Scrum methodologies. Provided Tier II support for supported web-based applications.

SQA Analyst at Gyansys Inc. @ STANLEY Security

June 1, 2016 - September 30, 2022

Developed and executed manual test scripts for regression, functional, and production testing; authored training materials and troubleshooting knowledge articles. Used Microsoft Azure for test script and defect management; leveraged tools such as Astea, MASterMind, SAP, SBN, Slack, MS Teams, Zoom, ServiceNow, Jira/Atlassian Cloud, Postman, and Mixpanel. Assisted with deployments and UAT; supported web and mobile apps with Agile practices.

Lead Helpdesk Analyst at Kelly Services @ DRC|CTB

January 1, 2016 - June 30, 2016

Led a helpdesk team (up to 15 analysts); created knowledge articles; monitored calls; managed escalations and call routing. Used Salesforce for bug logging and reporting; provided training and guidance to team members. Supported Windows, macOS, iOS devices, and Chromebooks; remote assistance via LogMeIn and VCC.

Computer Technician at RB Computer Services LLC.

January 1, 2015 - June 30, 2016

Customer service focused hardware/software support; PC and printer setup; Windows XP through Windows 10 support; hardware repairs; mobile device support.

Cerner Support Analyst at IU Health Hospitals

January 1, 2012 - December 31, 2014

Tier II support for Cerner components; configure/build Cerner products; created manual test scripts for functional/ regression/UAT testing; ran UAT; wrote SOPs and training docs; used MySQL and Cherwell/Service Manager for daily duties; supported Cerner rollouts and go-lives; trained team members.

Helpdesk Analyst at IU Health Hospitals

January 1, 2010 - December 31, 2011

Tier II support; Windows/Mac OS support; created knowledge articles; password resets; basic Cerner support; routed calls to appropriate groups; SME for MacOS issues.

Helpdesk Analyst at MMY @ IU Health Hospitals

September 1, 2009 - December 31, 2009

Tier I support; Microsoft Office applications; hardware/software troubleshooting; knowledge articles; password resets; assisted with Cerner basics and printers setup.

Helpdesk Analyst at Netfor

May 1, 2004 - September 30, 2009

Tier III/Helpdesk support; served three clients; metrics/SLA reviews; trained team members; supported Windows XP/2000/Linux/macOS; knowledge articles; vendor escalations; supported VMWare-based apps.

Helpdesk Analyst at Bell Techlogix

October 1, 2002 - May 31, 2004

Customer service and IT support for multiple hospitals and corporate accounts; Office applications support; knowledge articles; password resets; Tier 1 support.

Deployer, Computer Technician at TEKSystems

August 1, 2002 - October 31, 2002

Image new desktops/laptops with XP; deploy and configure systems; install applications; hardware setup.

Software Installation and Configuration Technician/Stager at S&R Resources @ Lilly

April 1, 2002 - August 31, 2002

Image hard drives; install applications; domain/AD group assignments; update BIOS; run PowerShell/DOS scripts; supported 100+ apps daily.

Level I Technical Support at Contact One @ Telamon

October 1, 2001 - March 31, 2002

Network and modem configuration; TCP/IP, DUN, email issues; basic network setup and support.

Level III Technical Support Agent at Communications & Commerce for MSN

April 1, 2001 - September 30, 2001

Internet support on Windows platforms; Outlook configuration; network and DUN issues; password resets; server-side email troubleshooting.