Ronald E. Baker Jr.
I am a software Quality Assurance professional with over 11 years of experience in testing and improving software.
About
I am a software Quality Assurance professional with over 11 years of experience in testing and improving software. I specialize in manual and automated testing, creating test scripts, writing user stories, and tracking defects. I enjoy problem solving, learning new tools, and collaborating with teams to deliver reliable software.
I thrive in Agile environments, have hands-on experience with APIs, web and mobile technologies, and cross-platform testing on Windows, macOS, iOS, and Android. I am self-motivated, detail-oriented, and work well both independently and in team settings, maintaining strong work ethics while supporting software testing, troubleshooting, and production readiness.
- 24 years' experience
- Joined December 2025
Industry experience
- Healthcare
- Software & Internet
- Professional Services
More experts in Indianapolis, United States
Work experience· 15 roles
Conducted rigorous software testing procedures to maintain high product quality and identify potential issues. Used JIRA for test scripts, bug tracking, and user stories. Tested UI and APIs with Swagger and JMeter; leveraged AWS, Google Cloud, and MLLP for robust application testing. Performed automation and performance testing with JMeter; validated data with Microsoft SQL. Collaborated using MS Office and Teams within an Agile framework. Provided Tier II support for B2B applications.
Documented call details and resolutions to QA standards. Managed team email communications and maintained confidentiality. Administered user accounts using eCTS, Microsoft Identity Manager, and Active Directory; handled task assignments in ServiceNow. Used Office 365, MS Teams, Veeva Vault, and PowerBI to perform daily activities; provided technical end-user support to improve system reliability.
Executed rigorous software testing procedures and used JIRA for test scripts, bug tracking, and task management. Developed and tested software applications with JavaScript, HTML, Node.js, React.js, and CSS. Participated in requirement analysis and project planning; performed UI/API testing with Selenium and Postman. Assisted with UAT and deployments; followed Agile/Scrum methodologies. Provided Tier II support for supported web-based applications.
Education
Certifications and awards
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