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I am an IT professional with a Secret Security Clearance and extensive hands-on experience in computer repair, network administration, and signal support. Based in Humble, Texas, I excel at keeping hardware and networks up and running in demanding environments. I have led teams in both military and civilian contexts, delivering reliable IT solutions, strong customer support, and proactive security practices. I enjoy solving problems, documenting processes, and building lasting relationships with clients and colleagues.…I am an IT professional with a Secret Security Clearance and extensive hands-on experience in computer repair, network administration, and signal support. Based in Humble, Texas, I excel at keeping hardware and networks up and running in demanding environments. I have led teams in both military and civilian contexts, delivering reliable IT solutions, strong customer support, and proactive security practices. I enjoy solving problems, documenting processes, and building lasting relationships with clients and colleagues.

Ernest Kirby

Web Developer, Programmer, Full Stack Developer, +2

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I am an IT professional with a Secret Security Clearance and extensive hands-on experience in computer repair, network administration, and signal support. Based in Humble, Texas, I excel at keeping hardware and networks up and running in demanding environments. I have led teams in both military and civilian contexts, delivering reliable IT solutions, strong customer support, and proactive security practices. I enjoy solving problems, documenting processes, and building lasting relationships with clients and colleagues.…I am an IT professional with a Secret Security Clearance and extensive hands-on experience in computer repair, network administration, and signal support. Based in Humble, Texas, I excel at keeping hardware and networks up and running in demanding environments. I have led teams in both military and civilian contexts, delivering reliable IT solutions, strong customer support, and proactive security practices. I enjoy solving problems, documenting processes, and building lasting relationships with clients and colleagues.

Available to hire

I am an IT professional with a Secret Security Clearance and extensive hands-on experience in computer repair, network administration, and signal support. Based in Humble, Texas, I excel at keeping hardware and networks up and running in demanding environments.

I have led teams in both military and civilian contexts, delivering reliable IT solutions, strong customer support, and proactive security practices. I enjoy solving problems, documenting processes, and building lasting relationships with clients and colleagues.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Signal Support Specialist at United States Army

May 20, 2015 - May 20, 2024

Operated and maintained all signal equipment, ensuring uninterrupted communication for over 1,000 personnel. Managed SIPR and NIPR connections during Atlantic Resolve operations in Poland, supporting 500+ high-value military personnel. Maintained base signal equipment, trained peers in basic IT and comms tasks, and coordinated with units to improve inter-unit readiness.

Computer Repair Technician at Staffmark

May 20, 2015 - May 20, 2021

Diagnosed and resolved hardware issues on up to 80 Lenovo computers daily, achieving a 100% first-time fix rate. Reduced part replacements by 97% and surpassed repair-volume targets by 80%. Completed repairs on Lenovo systems, including Chromebooks, maintaining a 99% customer-satisfaction rate. Gained proficiency in troubleshooting and solving problems, password resets, and device setup for students and faculty.

Signal Support Specialist at United States Army Reserve

May 20, 2015 - May 20, 2021

Provided signal and radio support for Civil Affairs units, supporting 500+ personnel. Operated the Engagement Skills Trainer (EST) as Administrator, increasing unit readiness by 90%. Trained and supervised subordinates in radio, IT, and weapon operations, improving unit operational efficiency by 100%. Maintained and managed all base signal equipment with 99% availability and fostered strong relationships with units to improve inter-unit coordination by 96%.

Unarmed Security Guard

May 20, 2015 - May 20, 2021

Provided 24/7 emergency relief and rescue assistance during the 2018 flood, supporting over 500 residents. Maintained professional relationships with clients, achieving a 99% client-satisfaction rate. Worked for major companies including One Shell Plaza and Exxon, ensuring zero security breaches during tenure. Proactively reported potential security issues, resulting in a 99% reduction in incidents.

Remote Customer Tech Support Specialist at Ellucian Contractor

May 20, 2015 - May 20, 2024

Handled an average of 30 calls daily, delivering first-call resolutions for technical and service-related issues. Provided exceptional support to 20 colleges across the United States, ensuring seamless operation and user satisfaction. Troubleshot and resolved password resets and device setups for students and faculty. Documented customer inquiries to identify trends and opportunities for service improvement. Experienced with ticketing, remote desktop, and step-by-step instruction.