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I am an IT Support Specialist with a strong background in technical troubleshooting, server administration, and user directory management. I excel at resolving complex IT issues, optimizing system performance, and ensuring seamless user support. I am skilled in Windows environments, Microsoft 365, VMware, and enterprise IT solutions, with expertise in incident management, security best practices, and IT service automation. I enjoy monitoring systems, producing insightful reports, and supporting compliance initiatives to drive operational efficiency.…I am an IT Support Specialist with a strong background in technical troubleshooting, server administration, and user directory management. I excel at resolving complex IT issues, optimizing system performance, and ensuring seamless user support. I am skilled in Windows environments, Microsoft 365, VMware, and enterprise IT solutions, with expertise in incident management, security best practices, and IT service automation. I enjoy monitoring systems, producing insightful reports, and supporting compliance initiatives to drive operational efficiency.

José María Muñoz Aubete

Web Developer, Programmer, Full Stack Developer, +4

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I am an IT Support Specialist with a strong background in technical troubleshooting, server administration, and user directory management. I excel at resolving complex IT issues, optimizing system performance, and ensuring seamless user support. I am skilled in Windows environments, Microsoft 365, VMware, and enterprise IT solutions, with expertise in incident management, security best practices, and IT service automation. I enjoy monitoring systems, producing insightful reports, and supporting compliance initiatives to drive operational efficiency.…I am an IT Support Specialist with a strong background in technical troubleshooting, server administration, and user directory management. I excel at resolving complex IT issues, optimizing system performance, and ensuring seamless user support. I am skilled in Windows environments, Microsoft 365, VMware, and enterprise IT solutions, with expertise in incident management, security best practices, and IT service automation. I enjoy monitoring systems, producing insightful reports, and supporting compliance initiatives to drive operational efficiency.

Available to hire

I am an IT Support Specialist with a strong background in technical troubleshooting, server administration, and user directory management. I excel at resolving complex IT issues, optimizing system performance, and ensuring seamless user support.

I am skilled in Windows environments, Microsoft 365, VMware, and enterprise IT solutions, with expertise in incident management, security best practices, and IT service automation. I enjoy monitoring systems, producing insightful reports, and supporting compliance initiatives to drive operational efficiency.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Spanish; Castilian

Fluent

Portuguese

Advanced

Danish

Advanced

Work Experience

IT Support Level 1 On Site at VEO

June 1, 2022 - August 1, 2025

Windows Management consultancy services, PC management and helpdesk. Implemented proactive monitoring systems that decreased recurring issues, improving overall system uptime. Basic user account management in Azure. Configuration, testing and validation of new software packages for 200+ endpoints, reducing post-deployment issues. Optimized meeting room technology infrastructure, reducing technical issues during meetings.

IT Support and Configuration at 2B Networks (ALSO)

October 1, 2021 - May 1, 2022

Configured and deployed 500+ devices for educational institutions across Denmark, Sweden, and Norway, meeting 100% of delivery deadlines. Maintained inventory accuracy through systematic stock control procedures.

RCA Analyst / IT Support / Systems Analyst at Accenture

April 1, 2014 - July 1, 2021

RCA Analysis & Incident Management: Led 50+ Root Cause Analysis investigations, reducing recurring incidents through systematic resolution approaches. Coordinated cross-functional troubleshooting calls with technical teams, achieving average incident resolution time of 48 hours. Created detailed incident reports and preventive action plans that decreased similar incidents. Systems Monitoring & Analysis: Analyzed server performance metrics (CPU, memory, disk) for 100+ servers, preventing potential system failures through early detection. Field Support (On-Site): Provided on-site technical support at client locations, resolving complex hardware and software issues. Remote Helpdesk Support: Supported 500+ end users remotely via Remedy and ServiceNow ticketing system.

Technical Support, Help Desk at NCR

March 1, 2006 - March 1, 2014

Delivered helpdesk support for 500+ users, maintaining first-call resolution rate of 75%. Configured and maintained VMware infrastructure supporting 200+ virtual machines with zero critical downtime incidents.

IT Support/ IT Support Specialist at 2B Networks (ALSO)

October 1, 2011 - May 1, 2022

IT Support/Systems Analyst/RCA Analyst at Accenture

April 1, 2014 - July 1, 2021

Led 50+ Root Cause Analysis investigations, coordinating cross-functional troubleshooting calls and producing preventive action plans. Monitored 100+ servers for performance and early failure detection; remote VMware access and troubleshooting; prepared daily incident reports.