Developed detailed test plans and test cases based on system requirements. Executed tests, analyzed results to identify defects, and validated data integrity using SQL. Involved in integration, system, and user acceptance testing; documented defects via Quality Centre; retested fixes; collaborated with development teams and supported release readiness.

Business Analyst at Bell Canada / Infosys

March 1, 2022 - July 1, 2022

Understood current business processes and identified areas for improvement. Supported implementation of new improvements and communicated with clients regarding application functionality requirements. Performed API testing for SOAP UI responses in XML/JSON data formats.

User Acceptance Tester at Bank of Montreal / Insight Global (Canada)

September 1, 2021 - February 1, 2022

Conducted user acceptance testing to ensure developed systems satisfy business requirements. Communicated with clients regarding functionality and collaborated with business and technology teams to identify process testing improvements. Supported release management and quality assurance activities.

Test Analyst and Test Lead at Infosys Limited, Chennai, India

February 1, 2010 - October 1, 2018

Led QA activities across multiple banking projects, including Mortgage Servicing and Online Banking. Responsibilities included test planning, artifact creation (test plans, readiness, conditions), end-to-end testing (FE, API, DB), defect management, UAT facilitation, release certification, data validation, and mentoring.