Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Language
English
Fluent
Work Experience
Customer Specialist at OVO Energy
January 1, 2024 - October 1, 2025Handled high-volume customer inquiries with professional and empathetic service; collaborated with internal teams; strengthened team work and cross-functional communication; gained experience with CRM tools, data handling, and accurate record-keeping.
Customer Specialist at Scottish Power
January 1, 2021 - January 1, 2024Supported customers with billing, account queries and technical troubleshooting. Built resilience and learned to work effectively in fast-paced, high-pressure environments. Maintained high customer satisfaction scores and consistent performance.
Education
Level 3 Software Development Bootcamp at Just IT
January 11, 2030 - January 6, 2026BSc(Hons) in Computer Games Development at University of the West of Scotland, Paisley
October 1, 2016 - July 1, 2020Qualifications
Microsoft Azure Fundamentals (AZ-900)
January 1, 2025 - January 6, 2026Industry Experience
Software & Internet, Energy & Utilities, Gaming, Education, Media & Entertainment
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
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