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Hi, I’m Michael Puentes Carvajal, a bilingual QA Analyst based in Niagara Falls, Canada, with over three years of experience in functional and non-functional testing. I focus on software quality and continuous improvement, and I have a solid understanding of Agile, SDLC, and STLC. I’m familiar with Jira, Azure DevOps, and Workfront, and I continually expand my toolkit to support effective testing strategies. I bring hands-on experience with Cypress, Selenium, Postman, and JMeter, and I’m comfortable with end-to-end and integration testing, API validation, and database verification. I value analytical thinking, problem-solving, and collaboration within cross-functional teams to deliver reliable, high-quality software and improve testing processes.…Hi, I’m Michael Puentes Carvajal, a bilingual QA Analyst based in Niagara Falls, Canada, with over three years of experience in functional and non-functional testing. I focus on software quality and continuous improvement, and I have a solid understanding of Agile, SDLC, and STLC. I’m familiar with Jira, Azure DevOps, and Workfront, and I continually expand my toolkit to support effective testing strategies. I bring hands-on experience with Cypress, Selenium, Postman, and JMeter, and I’m comfortable with end-to-end and integration testing, API validation, and database verification. I value analytical thinking, problem-solving, and collaboration within cross-functional teams to deliver reliable, high-quality software and improve testing processes.

Michael Puentes Carvajal

QA Engineer, Web Developer, Back-End Developer, +2

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Hi, I’m Michael Puentes Carvajal, a bilingual QA Analyst based in Niagara Falls, Canada, with over three years of experience in functional and non-functional testing. I focus on software quality and continuous improvement, and I have a solid understanding of Agile, SDLC, and STLC. I’m familiar with Jira, Azure DevOps, and Workfront, and I continually expand my toolkit to support effective testing strategies. I bring hands-on experience with Cypress, Selenium, Postman, and JMeter, and I’m comfortable with end-to-end and integration testing, API validation, and database verification. I value analytical thinking, problem-solving, and collaboration within cross-functional teams to deliver reliable, high-quality software and improve testing processes.…Hi, I’m Michael Puentes Carvajal, a bilingual QA Analyst based in Niagara Falls, Canada, with over three years of experience in functional and non-functional testing. I focus on software quality and continuous improvement, and I have a solid understanding of Agile, SDLC, and STLC. I’m familiar with Jira, Azure DevOps, and Workfront, and I continually expand my toolkit to support effective testing strategies. I bring hands-on experience with Cypress, Selenium, Postman, and JMeter, and I’m comfortable with end-to-end and integration testing, API validation, and database verification. I value analytical thinking, problem-solving, and collaboration within cross-functional teams to deliver reliable, high-quality software and improve testing processes.

Available to hire

Hi, I’m Michael Puentes Carvajal, a bilingual QA Analyst based in Niagara Falls, Canada, with over three years of experience in functional and non-functional testing. I focus on software quality and continuous improvement, and I have a solid understanding of Agile, SDLC, and STLC. I’m familiar with Jira, Azure DevOps, and Workfront, and I continually expand my toolkit to support effective testing strategies.

I bring hands-on experience with Cypress, Selenium, Postman, and JMeter, and I’m comfortable with end-to-end and integration testing, API validation, and database verification. I value analytical thinking, problem-solving, and collaboration within cross-functional teams to deliver reliable, high-quality software and improve testing processes.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

Spanish; Castilian

Fluent

English

Advanced

Work Experience

Semi-Senior QA Analyst at Qualfon SA

July 1, 2024 - December 31, 2025

Designed and executed detailed test cases; maintained automation with Selenium; performed API validation using Postman; identified risks and proposed mitigations; conducted end-to-end and integration testing; validated data with SQL; reported incidents via Jira and contributed to test plans and user stories; performed performance testing with JMeter.

Manual Quality Assurance Testing at MRM Digital

May 1, 2024 - July 31, 2024

Interacted with end-users, created functional manuals, and delivered validation test results for user acceptance; analyzed test errors and documented bugs with clear Jira reporting; supported validation activities for weekly releases.

Manual Quality Assurance Testing at Browser Travel Solutions

July 1, 2023 - February 29, 2024

Designed and implemented QA tests, elaborated test cases, and documented defects using Azure DevOps; validated changes weekly and managed build releases to production; performed load testing with JMeter.

Manual Quality Assurance Testing at Optum SA

July 1, 2022 - July 31, 2023

Designed and executed QA tests, created test cases, tracked defects with Azure DevOps, and reported incidents; applied risk detection and mitigation strategies; collaborated with cross-functional teams.

Bilingual Customer Service Advocate at Sitel SA

April 1, 2021 - June 30, 2022

Delivered high-quality customer service through inbound/outbound calls and timely email responses; supported bilingual communications and issue resolution.