Manage customers DNS; assist clients with their online business presence; provide services to boost online presence; offer marketing services to meet goals and daily quota; handle outbound emails and calls; Website Design with Siteplus Builder and WordPress.

Business Sales Consultant at Newfold Digital (Network Solutions, Web.com, Register.com)

March 30, 2023 - Present

Assist customers with their online business; Upsell products that fit business needs; Focus on acquisition; Meet monthly targets; Provide services that can help clients establish and enhance their online presence; Offer marketing services to boost online business; Handle outbound emails and outbound calls to close sales.

Executive Assistant at Newfold Digital

June 1, 2022 - July 1, 2025

Executive assistant providing administrative support and coordination; calendar management and multi-department liaison.

Executive Assistant at Gigs and Part Time

June 1, 2022 - July 31, 2023

Executive assistant responsibilities; Designed the website culbertsonva.com; Virtual Assistant for a US-based eCommerce business (Sept 2023 – Nov 2024) – Manage orders and track monthly sales; SEO projects for cask420.com (Jun–Jul 2024) and millburnnjmedicalfacility.com (Apr–Jul 2024).

Supervisor, Projects Team of Experts at Concentrix Inc.

September 1, 2020 - Present

September 2020: Appointed as supervisor over 14 experts to support them in business processes, product knowledge and problem escalation.

Projects Team of Experts at Concentrix Inc.

April 1, 2020 - Present

April 2020: Group of experts assigned to a specific US state to handle Billing, Sales and Technical concerns.

Live Customer Support / Backend IT Support at Newfold Digital (Network Solutions, Web.com, Register.com)

October 1, 2019 - December 1, 2025

Backlink support for WordPress websites (WordPress.com and WordPress.org); plugin updates and 24/7 support; custom code error support; Microsoft 365 and Google Workspace Email System Support; provide support for various Open Source applications; support SEO services and Google Analytics; manage FTP accounts; designed culbertsonva.com.

Backend IT Support at Newfold Digital

October 1, 2019 - Present

Backlink support for WordPress sites (WordPress.com and WordPress.org); Plugin updates and 24/7 support; Custom code error support; Microsoft 365 and Google Workspace Email System Support; Provide support for various Open Source applications; Support SEO services and Google Analytics; Manage FTP accounts.

Customer Service Representative at Concentrix Inc.

June 1, 2019 - March 1, 2023

Account Expert; provide information to customers; assist with account concerns and technical problems; collect information (phone numbers, credit card details, address) and enter data into customer service software; outbound calls for updates; provide product/sales information; memorize products for quick inquiries.

Advisor Sales at Concentrix Inc.

June 1, 2019 - March 31, 2023

Account Expert. Provide information to customers; Assist customers with account concerns; Assist customers with technical problems; Collect information such as phone numbers, credit card information and address and enter data into customer service software; Provide sales information to our customers with their satisfaction; Memorize all products to answer customer inquiries quickly and efficiently; Outbound calls for updates and back-office processes.