Jan Rey Canales Reserva

Business Sales Consultant at Newfold Digital (Network Solutions, Web.com, Register.com)

Assist customers with their online business; Upsell products that fit business needs; Focus on acquisition; Meet monthly targets; Provide services that can help clients establish and enhance their online presence; Offer marketing services to boost online business; Handle outbound emails and outbound calls to close sales.

Backend IT Support at Newfold Digital

Backlink support for WordPress sites (WordPress.com and WordPress.org); Plugin updates and 24/7 support; Custom code error support; Microsoft 365 and Google Workspace Email System Support; Provide support for various Open Source applications; Support SEO services and Google Analytics; Manage FTP accounts.

Advisor Sales at Concentrix Inc.

Account Expert. Provide information to customers; Assist customers with account concerns; Assist customers with technical problems; Collect information such as phone numbers, credit card information and address and enter data into customer service software; Provide sales information to our customers with their satisfaction; Memorize all products to answer customer inquiries quickly and efficiently; Outbound calls for updates and back-office processes.

Executive Assistant at Gigs and Part Time

Executive assistant responsibilities; Designed the website culbertsonva.com; Virtual Assistant for a US-based eCommerce business (Sept 2023 – Nov 2024) – Manage orders and track monthly sales; SEO projects for cask420.com (Jun–Jul 2024) and millburnnjmedicalfacility.com (Apr–Jul 2024).

Virtual Assistant at Gigs and Part Time

Virtual Assistant for an eCommerce business in the US (Sept 2023 – Nov 2024): manage orders and track monthly sales.

SEO / Website Project Designer at Gigs and Part Time

Designed culbertsonva.com; SEO projects for cask420.com (Jun–Jul 2024) and millburnnjmedicalfacility.com (Apr–Jul 2024).

Business Consultant at Newfold Digital (Network Solutions, Web.com, Register.com)

Manage customers DNS; assist clients with their online business presence; provide services to boost online presence; offer marketing services to meet goals and daily quota; handle outbound emails and calls; Website Design with Siteplus Builder and WordPress.

Live Customer Support / Backend IT Support at Newfold Digital (Network Solutions, Web.com, Register.com)

Backlink support for WordPress websites (WordPress.com and WordPress.org); plugin updates and 24/7 support; custom code error support; Microsoft 365 and Google Workspace Email System Support; provide support for various Open Source applications; support SEO services and Google Analytics; manage FTP accounts; designed culbertsonva.com.

Executive Assistant at Newfold Digital

Executive assistant providing administrative support and coordination; calendar management and multi-department liaison.

Virtual Assistant at Newfold Digital

Virtual Assistant for a US-based eCommerce business; manage orders and track monthly sales.

SEO Project at Newfold Digital

SEO project for cask420.com, including on-page optimization and related marketing tasks.

SEO and Marketing Project at Newfold Digital

SEO and Marketing project for millburnnjmedicalfacility.com to enhance online presence and lead generation.

Customer Service Representative at Concentrix Inc.

Account Expert; provide information to customers; assist with account concerns and technical problems; collect information (phone numbers, credit card details, address) and enter data into customer service software; outbound calls for updates; provide product/sales information; memorize products for quick inquiries.

Projects Team of Experts at Concentrix Inc.

April 2020: Group of experts assigned to a specific US state to handle Billing, Sales and Technical concerns.