Instructional Designer/ Training Specialist II at Mutual Bancorp

Created and edited training resources, led a series of show-me training videos, coordinated with multiple stakeholders to improve clarity and consistency of banking center procedures, and supported the rollout of LMS and compliance initiatives.

Management Trainee at Cape Cod Five Savings Bank

Designed and developed training materials, managed learning content and workflows, collaborated with subject matter experts to create new hire and ongoing training, and supported the bank’s learning management initiatives.

Guest Service Manager at Wequassett Resort and Golf Club

Led guest services, implemented process improvements, trained staff, and enhanced guest experiences through service design and proactive problem solving.

Overnight Supervisor at Ritz-Carlton

Directed overnight front desk operations for a luxury property, managed a team of approximately 30 staff, upheld Forbes Five-Star standards, resolved guest issues, coordinated with housekeeping and security, and tracked guest feedback and key performance metrics.