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I am a Systems Analyst with robust IT support experience in help desk roles and technical troubleshooting. I monitor ticketing systems, resolve complex issues, and maintain system health. I work well with end-users and adhere to data entry and operating standards, leveraging knowledge of networking basics and Windows 10. I earned a Bachelor of Science in CyberSecurity from Rider University and bring hands-on experience with Python, Linux, Windows, networking, and cloud platforms. I have contributed to AI projects at Outlier AI and currently support IT operations at Rider University, with a focus on cybersecurity and reliable service delivery.…I am a Systems Analyst with robust IT support experience in help desk roles and technical troubleshooting. I monitor ticketing systems, resolve complex issues, and maintain system health. I work well with end-users and adhere to data entry and operating standards, leveraging knowledge of networking basics and Windows 10. I earned a Bachelor of Science in CyberSecurity from Rider University and bring hands-on experience with Python, Linux, Windows, networking, and cloud platforms. I have contributed to AI projects at Outlier AI and currently support IT operations at Rider University, with a focus on cybersecurity and reliable service delivery.

Hephzibah Ajayi

Programmer, Web Developer, Full Stack Developer, +2

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I am a Systems Analyst with robust IT support experience in help desk roles and technical troubleshooting. I monitor ticketing systems, resolve complex issues, and maintain system health. I work well with end-users and adhere to data entry and operating standards, leveraging knowledge of networking basics and Windows 10. I earned a Bachelor of Science in CyberSecurity from Rider University and bring hands-on experience with Python, Linux, Windows, networking, and cloud platforms. I have contributed to AI projects at Outlier AI and currently support IT operations at Rider University, with a focus on cybersecurity and reliable service delivery.…I am a Systems Analyst with robust IT support experience in help desk roles and technical troubleshooting. I monitor ticketing systems, resolve complex issues, and maintain system health. I work well with end-users and adhere to data entry and operating standards, leveraging knowledge of networking basics and Windows 10. I earned a Bachelor of Science in CyberSecurity from Rider University and bring hands-on experience with Python, Linux, Windows, networking, and cloud platforms. I have contributed to AI projects at Outlier AI and currently support IT operations at Rider University, with a focus on cybersecurity and reliable service delivery.

Available to hire

I am a Systems Analyst with robust IT support experience in help desk roles and technical troubleshooting. I monitor ticketing systems, resolve complex issues, and maintain system health. I work well with end-users and adhere to data entry and operating standards, leveraging knowledge of networking basics and Windows 10.

I earned a Bachelor of Science in CyberSecurity from Rider University and bring hands-on experience with Python, Linux, Windows, networking, and cloud platforms. I have contributed to AI projects at Outlier AI and currently support IT operations at Rider University, with a focus on cybersecurity and reliable service delivery.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Sales Associate/Mobile Advisor at Target (Market Source)

May 1, 2021 - September 1, 2021

Advised customers on selecting mobile devices and plans, leveraging knowledge of mobile platforms. Processed sales and payments with meticulous data entry.

Manager/Officer at Rider University

February 1, 2021 - April 1, 2022

Coordinated alumni outreach to secure donations, managing student callers during shifts, handling up to 160 calls per shift, meeting defined donation targets.

AI Behavioral Analyst/Assistant at OUTLIER A.I

September 1, 2021 - January 31, 2025

Evaluated AI model performance by reviewing prompts and system errors to ensure proper functionality. Tested and provided improvement suggestions across projects ranging from mathematical computations to coding prompts including Python and JavaScript. Contributed code to support the professional development of AI tools.

HelpDesk Associate/IT Support at Rider University

September 1, 2022 - December 1, 2024

Monitored and resolved IT tickets using established ticketing systems and data entry protocols. Troubleshot technical issues related to hardware, operating systems (including Microsoft Windows 10), and networking fundamentals (TCP/IP, DHCP, DNS). Coordinated incident resolution and provided complex IT support to students and teachers, ensuring timely system recovery. Communicated effectively with end users to gather system health information and respond to service requests.