Available to hire
Hi, I’m Ana Morilla Torres. I am a reliable professional with extensive experience in customer service, reception, beauty therapy in the luxury sector, as well as sales and retail roles. I am highly organized with strong communication skills that boost productivity and foster positive interactions.
I’m passionate about music and was a soprano with the Mallorca Gospel Choir, an experience that cultivated discipline and consistency. I am now seeking a new professional direction and want to transition my career, applying all my transferable skills while continuing to grow.
Skills
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Experience Level
Language
Italian
Advanced
Spanish; Castilian
Fluent
Catalan; Valencian
Fluent
English
Fluent
German
Beginner
French
Beginner
Work Experience
Terapeuta de Spa at Zafiro Hotel
April 1, 2024 - November 1, 2024Realización de masajes, tratamientos faciales y corporales, exfoliaciones, manicura, pedicura y depilación.
Animadora at Star Animation
May 1, 2023 - October 1, 2023Actividades de salud y fitness, juegos de mesa, miniclub infantil y espectáculos.
Agente de Atención al Cliente y Ventas at AVEDO
September 1, 2020 - December 1, 2022Gestión de correos electrónicos y CRM (Salesforce). Llamadas entrantes y salientes, gestión de reclamaciones, redes sociales y actualización de la web.
Recepcionista de Spa y Terapeuta de Belleza at Mallorca, España
April 1, 2019 - November 1, 2019Recepción y atención al cliente, asesoramiento sobre productos y tratamientos. Registro de nuevos clientes, gestión de cobros y emisión de facturas.
Soprano at Mallorca Gospel Choir
January 1, 2018 - January 1, 2022Interpretación musical en bodas y eventos en general. Desarrollo de técnica vocal, disciplina y constancia.
Activista de Salud Mental at Obertament Balears
January 1, 2018 - January 1, 2018Charlas en colegios sobre salud mental. Dinamización y participación activa con niños y adolescentes.
Agente de Soporte y Ventas Online at Proyecto Apple, Sellbytel
January 1, 2018 - January 1, 2018Llamadas a potenciales clientes y estrategias personalizadas de venta. Cierre de ventas y acompañamiento durante el proceso de compra.
Recepcionista y Atención al Cliente at Zurich Office and Insurances
January 1, 2017 - January 1, 2017Atención y asesoramiento al cliente. Gestión de consultas y aplicación de los procedimientos de la empresa.
Dependienta y Atención al Cliente at El Corte Inglés
January 1, 2014 - January 1, 2016Atención al cliente, reposición y control de stock. Gestión de caja y promoción de productos y campañas especiales.
Retail Assistant and Customer Service at El Corte Inglés
January 1, 2014 - December 1, 2016Customer service, restocking, stock control; Cash handling and promotion of products and campaigns.
Receptionist and Customer Service at Zurich Office and Insurances
January 1, 2017 - December 1, 2017Customer service and advisory; Handling inquiries and applying company procedures.
Online Support and Sales Agent at Apple Project, Sellbytel
January 1, 2018 - December 1, 2018Calls to potential clients and personalized sales strategies. Closing sales and support throughout the purchasing process.
Mental Health Activist at Obertament Balears
January 1, 2018 - December 1, 2018Talks in schools about mental health. Facilitation and active participation with children and adolescents.
Spa Receptionist and Beauty Therapist at Mallorca
April 1, 2019 - November 1, 2019Reception and customer service, advising on products and treatments. New client registration, payment management, and invoicing.
Customer Service and Sales Agent at AVEDO
September 1, 2020 - December 1, 2022Email management and CRM (Salesforce). Inbound and outbound calls, complaint handling, social media, and website updates.
Entertainer at Star Animation
May 1, 2023 - October 1, 2023Health and fitness activities, board games, children's mini club, and shows.
Spa Therapist at Zafiro Hotel Mallorca
April 1, 2024 - November 1, 2024Performed massages, facial and body treatments, exfoliation, manicure, pedicure, and hair removal.
Education
Pruebas de acceso a la Universidad para mayores de 25 años at IEDIB
January 11, 2030 - January 9, 2026Formación en Activismo y comunicación para la salud mental at Obertament Balears
January 11, 2030 - January 9, 2026FP Grado Medio en Estética at Academia Llongueras, Inca, España
January 11, 2030 - January 9, 2026Educación Secundaria Obligatoria (ESO) at Colegio Sant Francesc de Borja Moll, Inca, España
January 11, 2030 - January 9, 2026Level 2 Professional Certificate (IFDC0110) – Web Page Design and Publishing at SOIB
August 1, 2025 - April 8, 2026University Access Exams for over 25s at IEDIB
January 11, 2030 - April 8, 2026Training in Activism and Communication for Mental Health at Obertament Balears
January 11, 2030 - April 8, 2026Intermediate Vocational Training in Aesthetics at Academia Llongueras, Inca, Spain
January 11, 2030 - April 8, 2026Compulsory Secondary Education (ESO) at Colegio Sant Francesc de Borja Moll, Inca, Spain
January 11, 2030 - April 8, 2026Qualifications
Certificado de Profesionalidad Nivel 2 (IFDC0110) – Confección y publicación de páginas web
August 1, 2025 - January 9, 2026Level 2 Professional Certificate (IFDC0110) – Web Page Design and Publishing
August 1, 2025 - April 8, 2026Industry Experience
Retail, Professional Services, Healthcare, Media & Entertainment, Travel & Hospitality, Education, Non-Profit Organization
Skills
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Experience Level
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